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Julian Caraballo

Overview Reviews (173) Inventory (344)

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Julian Caraballo

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Julian Caraballo

Service Advisor

Concordville Subaru

1713 Wilmington West Chester Pike
Glen Mills, PA 19342

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4.9

173 Reviews

Overview Reviews (173) Inventory (344)

Dealership Experience

3 yrs, 4 mos

Industry Experience

3 yrs, 4 mos

Languages Spoken

English

4.9

173 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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173 Reviews of Julian Caraballo

December 11, 2024

Dealership Rating

Employee Rating

MY new SUbaru has defective tires. had to spend 157 dollars to replace a blowout in a side wall of one and now there are large bubbles on two more tires and I truly believe they all had to spend 157 dollars to replace a blowout in a side wall of one and now there are large bubbles on two more tires and I truly believe they all should be replaced. And you should reimburse me for the two I had to buy. Respectfully, Jeremiah F Wright Jr 302 547 0416. More

by jfwright012243

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jill Quale, Keith Hawk

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Dec 12, 2024 -

Concordville Subaru responded

Hello Jeremiah, and thank you for reaching out with your feedback. We are sorry to hear about your vehicle's tire troubles, and want to ensure you and your Subaru are taken care of. Please reach out to me whenever you have a moment so we can discuss your vehicle and its needs further. Thank you. Stuart Lustgarten 484-843-2726 wecare@concordvillecares.com 

November 18, 2024

Dealership Rating

Employee Rating

Joel is such a great guy! Professional, relatable, authentic. And Andrew was great showing the cars while Keith made the financing process make sense! Professional, relatable, authentic. And Andrew was great showing the cars while Keith made the financing process make sense! More

by Orange Randy

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Keith Hawk, Andrew Lake, Joel Johnston

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Nov 19, 2024 -

Concordville Subaru responded

We appreciate your 5-star review, Randy! It's great to hear how Joel, Andrew, and Keith all made your visit with us better. Our crew is always ready to help, so give us a call if there's anything we can do!

July 10, 2024

Dealership Rating

Employee Rating

Doug was helpful and kind. He answered every question and if he could not answer the question, he directed me to the correct person/department. I enjoyed working with him. He answered every question and if he could not answer the question, he directed me to the correct person/department. I enjoyed working with him. More

by davecca3

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Greg Gilley, Tim Raysor, Matthew Carpenter, Keith Aigeltinger, Doug Tamer

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Jul 11, 2024 -

Concordville Subaru responded

Hi davecca3, We're grateful for your support! Looking forward to your return. Sincerely, Moe Laraki - General Manager

March 25, 2024

Dealership Rating

Employee Rating

This is the best car dealership and dealer we have ever encountered!! Anthony was very knowledgeable and helpful. Keep up the good work! We’ll be back. encountered!! Anthony was very knowledgeable and helpful. Keep up the good work! We’ll be back. More

by CLZ

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Anthony Cappello

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Mar 25, 2024 -

Concordville Subaru responded

A big thank you for your fantastic review! We're delighted that you had a positive experience with Concordville Subaru. Our team works hard to ensure customer satisfaction, and it's incredibly rewarding to see our efforts reflected in your feedback. We appreciate your business! Megan Karwoski Marketing Manager

December 26, 2023

Dealership Rating

Employee Rating

Without a doubt,this is probably the most efficient,courteous and professional dealership we have ever purchased a vehicle from.This is one of the main reasons that we returned plus the fact efficient,courteous and professional dealership we have ever purchased a vehicle from.This is one of the main reasons that we returned plus the fact love our suby.Everything so far is very good from sales Bill Sill to prep Keith to finance Tim to service writer Julian.One dealership that actually caters to customers. More

by lbraverman201

Recommend Dealer

Yes

Other Employees Tagged: Bill Still, Tim Raysor, Keith Aigeltinger

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Dec 27, 2023 -

Concordville Subaru responded

Thank you for your glowing review! We're delighted to hear that you had such a positive experience with our company and that our team exceeded your expectations. Your satisfaction is our top priority, and it's great to see that we were able to meet your needs. Thank you for choosing Concordville Subaru! Megan Karwoski Marketing Manager

August 25, 2023

Dealership Rating

Employee Rating

Amr Rizk was an amazing sales person that we dealt with. He listened to what we had in mind and was looking for in a new car. He helped us to achieve that and didn’t try to steer us to something that had mo He listened to what we had in mind and was looking for in a new car. He helped us to achieve that and didn’t try to steer us to something that had more. Dealing with him was the first time I can actually say that we enjoyed purchasing a new car and was not pressured. Regarding the dealership itself, it was also amazing! Everyone truly seemed to enjoy their job! They were all attentive, personable, informative, jovial, along with being very knowledgeable! The Love session that we attended was surprising and very informative! We never had an experience like that and it was so nice to see and have help setting up all of the features in the car. Everyone made the purchase a great experience! Everyone from Sales,Management, Finance, and Service were amazing! They all worked together like one big family! More

by amottinger

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Craig Reichert, Melissa McElwee, Keith Hawk, Keith Aigeltinger , Amr Rizk

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Aug 28, 2023 -

Concordville Subaru responded

Hi amottinger, Thank you for your 5-star review. We are delighted to hear Amr was excellent throughout your purchase. We hope to see you soon. Have a great day. Sincerely, Moe Laraki - General Manager

May 20, 2023

Dealership Rating

Employee Rating

Awesome which is why I left Prestige in TURNERSVILLE NJ I SAID IT ALL. AWESOME SAID IT ALL. AWESOME More

by Reel-A-Rig

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Julian Caraballo

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May 22, 2023 -

Concordville Subaru responded

Hi Reel-A-Rig, We appreciate your 5-star review. We are glad to hear you were satisfied with your visit. We are looking forward to seeing you soon. Take care. Sincerely, Moe Laraki - General Manager

May 20, 2023

Dealership Rating

Employee Rating

Easy The experience was fast and efficient. Communication was reliable I would highly recommend them. Communication was reliable I would highly recommend them. More

by nrandazzo.otr

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Julian Caraballo

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May 22, 2023 -

Concordville Subaru responded

Hi nrandazzo.otr, We appreciate your 5-star review. We are delighted to hear you had an excellent experience. We hope to see you soon. Take care. Sincerely, Moe Laraki - General Manager

May 12, 2023

Dealership Rating

Employee Rating

One of the most customer oriented businesses I have experienced. Service and customer care are outstanding. experienced. Service and customer care are outstanding. More

by Ed F.

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Julian Caraballo

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May 15, 2023 -

Concordville Subaru responded

Hi Ed F., Thank you for your 5-star review. We are delighted to hear you were satisfied with your visit. We are looking forward to seeing you soon. Take care. Sincerely, Moe Laraki - General Manager

May 09, 2023

Dealership Rating

Employee Rating

5 My only issue was that I did not receive a phone call when car was ready. Also, when I texted about the car to Julian he never called back, phone call went unanswered for along time when car was ready. Also, when I texted about the car to Julian he never called back, phone call went unanswered for along time More

by tinaburke610@gmail.com

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Julian Caraballo

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May 10, 2023 -

Concordville Subaru responded

Hi tinaburke610, Thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a great day! Sincerely, Moe Laraki - General Manager

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