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Jud White
Jud White | Page 11
Service Advisor
Courtesy Volvo of Scottsdale
4001 N 89th St
Scottsdale, AZ 85251
246 Reviews
I grew up in San Diego, CA and moved to Phoenix, AZ in 1990. I have been with Volvo for 17 years because I love the product. When away from work I umpire baseball, and golf. When not doing that I love to spend time with my grand baby who is my angel in my life. I have the most amazing wife and 4 great kids. My favorite thing about Volvo's is that they are the safest car in the world. The best thing about working for Courtesy is they are family-owned and love their employees as family. My all-time favorite car is a Volvo C30. The goal I have for my customers is for them to walk away feeling satisfied and safe in their vehicles.
Read moreDealership Experience
8 yrs, 10 mos
Industry Experience
35 yrs, 11 mos
Languages Spoken
English
246 Reviews of Jud White
October 21, 2019
Easy, Efficient, Painless, communicative Easy schedule of valet pickup and courtesy vehicle exchange. Good communications between the service representative Juf White and myself. Service comp Easy schedule of valet pickup and courtesy vehicle exchange. Good communications between the service representative Juf White and myself. Service completed quicker than estimated. I have had Just White as my service rep since 2005. More
by Chiefbell51
Verified Customer
October 18, 2019
Great Service Jud was great to work with. He reviewed recommendations from another out-of-state service provided and gave me an honest appraisal of what was needed. Jud was great to work with. He reviewed recommendations from another out-of-state service provided and gave me an honest appraisal of what was needed. He also found another covered issue that was previously unidentied. He got it all Done in a timely manner and it was much cheaper than the alternative. More
by cmealha
October 14, 2019
Waiting I waited every step of the process. One service manager completed his paperwork in front of me rather than helping me before he assigned me to another I waited every step of the process. One service manager completed his paperwork in front of me rather than helping me before he assigned me to another service manager. When I picked up my car, my service manager was in a meeting. Although the people at the dealership kept looking for him and telling me he was almost there, I waited about 25-30 minutes while 3 other service managers (who didn't have customers - again - completing paperwork) didn’t have the common sense to help me. I feel there could be an improvement in their process if this is the standard. I intentionally came at slower times so I would not have to wait in a line behind other customers. Additionally, they could not fix my car. One problem is a known problem (I tried to google and fix it myself before I went in). I am not sure they even looked at that issue. Maybe they should call Volvo direct for guidance. The other problem they could not locate (car lurches after stopping), this same problem happened to my husband as he was driving my car the same night I got it back. I also asked them to clear the maintenance notice I have been getting since the last time I was in for maintenance (and they did not clear it), guess what- they didn’t clear it. Super frustrated with the service (or lack there of). The gentlemen moving my car around were all super nice. More
by Sara
Other Employees Tagged: Vince Sr , Andy Sammis
October 09, 2019
Overview Prompt attention, No need for standing around, Appointment time honored. Required service time as was estimated. Overall experience was gratifying Prompt attention, No need for standing around, Appointment time honored. Required service time as was estimated. Overall experience was gratifying. No disappointments during our 2 year relationship. More
by Slinger1
October 08, 2019
Friendly and Fast Service First time to have my Volvo serviced at this location (new Scottsdale Auto Park). Took the car in for its annual service — oil change, tire rotation, First time to have my Volvo serviced at this location (new Scottsdale Auto Park). Took the car in for its annual service — oil change, tire rotation, etc. Jud was more than friendly and completed the work in the expected time frame. Will go back again! More
by Barb
October 07, 2019
Repair service & maintenance Great service & concern for the customer. Unfortunately, previous work had to be redone because of a defective part but all went smoothly. Appreciate Great service & concern for the customer. Unfortunately, previous work had to be redone because of a defective part but all went smoothly. Appreciate the towing service! More
by tracyb
Other Employees Tagged: Valet driver
October 04, 2019
Quick and efficient Jud is always polite and super helpful. Happy with my service there, have been working with him for years. Volvo has great service. Would recommend Jud is always polite and super helpful. Happy with my service there, have been working with him for years. Volvo has great service. Would recommend More
by Nina Gomez
October 02, 2019
Visit exceeded expectations I've been taking my 2004 xc90 to Courtesy Volvo since they opened their location at 101 and Indian School rd. I usually work with Jud to arrange for d I've been taking my 2004 xc90 to Courtesy Volvo since they opened their location at 101 and Indian School rd. I usually work with Jud to arrange for desired service work and he is a trusted advisor for all work on my vehicle. This most recent visit was for the periodic oil and filter change which, upon work being performed, the service tech [Nathan] recommended replacement of the serpentine belt [many cracks], tensioner, and fuel filter. My vehicle has 190k miles and I would expect these items to be ready for replacement. Courtesy Volvo is always clean, staff are friendly and knowledgeable, and always reasonable with the costs for work performed. I've never been disappointed by their customer service. More
by RHBern
Other Employees Tagged: Nathan Viljoen, Jason Hise
September 30, 2019
Great service Judd provided fantastic customer service and I appreciate being given a loaner car as I work in real estate and typically need a vehicle most of the d Judd provided fantastic customer service and I appreciate being given a loaner car as I work in real estate and typically need a vehicle most of the day. More
by kajsa_27
September 25, 2019
Our second purchase in 2 years from Courtesy Volvo When we purchased our 2018 Volvo XC90 two years ago we said we would never purchase a vehicle from any other dealership. This held true when we picked When we purchased our 2018 Volvo XC90 two years ago we said we would never purchase a vehicle from any other dealership. This held true when we picked up a 2016 Volvo XC90 this weekend. This was our first experience purchasing a used vehicle and we went the Certified route for the best warranty options. Karina was kind and patient. Jeremy was ready to make us a great deal without any hassle. We already knew that Armand & Jud would take great care of us in the service department! I can honestly say for a second time that we will never buy a vehicle at a dealership other than Courtesy Volvo. More
by JennRahn
Other Employees Tagged: Jeremy Sarnataro , Karina Reagan, Armand Slason
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