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Juan Vasquez
Juan Vasquez at Big Star Hyundai

Juan Vasquez | Page 14

Service Consultant

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

4.6
249 Reviews
4.6

249 Reviews

Write a Review

249 Reviews of Juan Vasquez

October 06, 2024

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Employee Rating

Conveniently located. Easy to access. Generally friendly and quick service check in ant out. The wait is often too long. More

by conradfischer
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: zzKaleb zzChadwell

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October 05, 2024

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Always an easy and clean experience at the dealership. Communication is great and employees are professional and polite. More

by AGUILAR.FRANCO92
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Oct 07, 2024

Big Star Hyundai responded

Thank you for your business and your review! We are truly humbled by your kind words.

October 05, 2024

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Best accommodations for customers. . It is easy to schedule. Staffs were very helpful and super nice. More

by Christina Hoang
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian Chapa, Steffy Hernandez , Madison Hartung, Kohl Young, zzKaleb zzChadwell, zzNatalie zzDiosdado, zzBilly zzWilliams

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Oct 07, 2024

Big Star Hyundai responded

Thank you for your business and your review! We are truly humbled by your kind words.

October 04, 2024

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Employee Rating

Billy seems to be the only employee there that cares and works swiftly. They have a lot of employees in the repair center standing around not doing much. One of them plays loud music from his computer whi More

by j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: zzBilly zzWilliams

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Oct 04, 2024

Big Star Hyundai responded

Thank you for your review. We apologize and your experience will be shared with the management team. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

October 04, 2024

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Employee Rating

The oil change was fine. Tires weren't rotated but for a good reason, which wasn't communicated to me until I went back & asked why it hadn't been done. The driver assist pro More

by lcferrell4
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: zzBilly zzWilliams

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Oct 04, 2024

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Please reach out to me directly with your best contact information so that I may better understand and address your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

October 02, 2024

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Everyone is always extremely helpful and polite. Juan worked in due maintenance when I was only in for a service light issue, greatly appreciated! More

by ms.tara77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 03, 2024

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

September 26, 2024

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Employee Rating

Haven’t experienced any service to my car I only had it for 1 month More

by sylmcastillo
Recommend Dealer
Yes
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Sep 26, 2024

Big Star Hyundai responded

Thank you for your feedback.

September 24, 2024

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Easy to get an appointment, but I don’t know why it takes 2 hrs for an oil change and car wash More

by Leslie.rolph
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Service Communication
Recommend Dealer
Yes
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Sep 26, 2024

Big Star Hyundai responded

Thank you for your business and your review. We agree, it should not take that long for the services you have described. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

September 17, 2024

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I appreciate Mr. Juan. He’s experience in the job. I was glad to have him help me when I got there. More

by tammy789n
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Service Communication
Recommend Dealer
Yes
Print
Sep 18, 2024

Big Star Hyundai responded

Your thoughtful review is a great encouragement to our team. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.

September 14, 2024

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The service team at Big Star Hyundai were very nice and professional. I was very happy and impressed with the service I received. More

by barbyharper0196
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian Chapa, Steffy Hernandez , Madison Hartung, Kohl Young, zzKaleb zzChadwell, zzBilly zzWilliams

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Sep 16, 2024

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

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