Juan Santoro
Juan Santoro at South Bay Hyundai
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Juan Santoro

Finance Manager

South Bay Hyundai

20433 Hawthorne Blvd
Torrance, CA 90503

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4.9
197 Reviews

Dealership Experience

6 yrs, 4 mos

Industry Experience

24 yrs, 11 mos

Languages Spoken

English English

Spanish Spanish

4.9

197 Reviews

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197 Reviews of Juan Santoro

April 21, 2025

Dealership Rating
Employee Rating

The attitude of my sales rep after I got a bad car was very off putting and was not helpful to the situation More

by renearroyo20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Alex Ruiz, Jim Hindi

Apr 22, 2025

South Bay Hyundai responded

Thank you for sharing your feedback. We're truly sorry to hear that your experience did not meet expectations, especially after encountering an issue with your vehicle. We understand how frustrating this must have been, and we sincerely apologize for any negative interaction with your sales rep. We take these concerns seriously and will be discussing at our next sales meeting so we are all better trained in the future.

April 21, 2025

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Employee Rating

Antonio was incredibly helpful in leasing the vehicle and also assisted with the new technology afterward. More

by rkeith
Recommend Dealer
Yes

Other Employees Tagged: Antonio Lopez

Apr 22, 2025

South Bay Hyundai responded

Thank you for the great review! We're so glad to hear that Antonio was helpful throughout the leasing process and with getting you comfortable with the new technology. We’re always here to ensure you have the best experience, both during and after your purchase. Enjoy your new vehicle, and thanks again for choosing us!

April 19, 2025

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Justin Rodriguez was outstanding -- straightforward, transparent, and responsive. As a consequence, we were able to get a deal done right away, and the entire process was a pleasant one. My overall e More

by rtagorda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 22, 2025

South Bay Hyundai responded

Thank you so much for the glowing review! We’re thrilled to hear that Justin and Mace provided such an outstanding experience for you. Their straightforward, transparent, and responsive approach truly reflects the values we strive for here at South Bay Hyundai. We’re also so glad to know you felt the entire team was aligned and focused on your needs. We’re honored to have earned your trust, especially after working with several other dealerships. We look forward to serving you again in the future—enjoy your new Hyundai!

April 18, 2025

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South Bay Hyundai is an excellent car dealership. Everyone works very hard to help the customer. They are friendly, polite, considerate and compassionate to the customer’s needs. More

by jerribird
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Marroquin

Apr 22, 2025

South Bay Hyundai responded

Thank you so much for your kind words! We’re delighted to hear that you had such a positive experience with us. Our team is dedicated to working hard and making sure our customers feel valued, and it’s wonderful to know we met your expectations. We truly appreciate your feedback and are here for you whenever you need us!

April 15, 2025

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Omar was great. He listened to our needs and gave us space when requested. It was nice to have a salesman who wasn’t pushy. More

by sanam
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ahmed Omar

Apr 15, 2025

South Bay Hyundai responded

Thank you for the kind words! We're so glad to hear that Omar made your experience a positive one. Listening, understanding, and giving our guests the space they need is exactly how we believe car buying should be. We'll be sure to share your feedback with Omar—he’ll be thrilled to hear it. Thanks again, and enjoy your new ride!

April 09, 2025

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Great experience. Sales person Omar was exceptional in every way. Met all my expectations from arrival to final purchase at the end. More

by dtobinbb
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Ahmed Omar

Apr 10, 2025

South Bay Hyundai responded

Thank you for the wonderful review! We're so glad to hear you had a great experience from start to finish, and that Omar took such great care of you. He truly goes above and beyond for our customers. We'll be sure to share your kind words with him — congratulations on your purchase, and we hope you’re loving your new vehicle!

April 06, 2025

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I went in on a busy weekend (tariff uncertainty) and Kevin Marroquin was very helpful. He set up the deal, and went the very next day to bring the particular car I wanted. All the staff stayed late to f More

by ncarey1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 07, 2025

South Bay Hyundai responded

Thank you so much for the fantastic review! We’re thrilled to hear that Kevin Marroquin and the rest of our team were able to make your experience smooth, even during a busy weekend. It means a lot to us that you felt supported, never pressured, and truly welcomed throughout the process. We’re glad you’re loving your new EV—max regen fun, quiet comfort, and that awesome sound system… sounds like a perfect match! And we appreciate you mentioning our YouTube videos—we’re always looking for ways to make ownership even easier. Enjoy every mile, and thank you again for recommending South Bay Hyundai! — The South Bay Hyundai Team

April 02, 2025

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Very helpful, everyone pitched in to help each other and get us what we wanted. Felt very taken care of. More

by jreeves5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 03, 2025

South Bay Hyundai responded

Thank you for your wonderful review! We're so glad to hear that our team worked together to ensure you got exactly what you wanted and that you felt well taken care of. Providing a seamless and supportive experience is what we strive for. We appreciate your trust and look forward to assisting you again in the future! Best, Your South Bay Hyundai Team 🚗

March 25, 2025

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They had very friendly staff that were willing to work on prices for new cars. More

by mazo7707
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Antonio

Mar 25, 2025

South Bay Hyundai responded

Thank you for your feedback! We're glad to hear that our team was friendly and willing to work with you on pricing. We appreciate your business and hope you enjoy your new car!

March 22, 2025

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Employee Rating

Gerry Soto was most helpful. The new car was appropriately prepared, and Gerry's after-sale support was prompt and easy. More

by billto
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gerry Soto

Mar 24, 2025

South Bay Hyundai responded

Thank you for your kind words! We're glad to hear that Gerry provided excellent support and made your experience smooth. Enjoy your new car, and let us know if you ever need anything!

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