Juan R. Cruz | Page 34

Best dealership I have ever been to. Customer service is beyond amazing. They take good care of you and just a great atmosphere to be at. beyond amazing. They take good care of you and just a great atmosphere to be at. More

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Awesome thanks alot Alex was very helpful and helping me purchase a new car. He gave me options followed up with me and gave me great advise and helping me trade in my ol Alex was very helpful and helping me purchase a new car. He gave me options followed up with me and gave me great advise and helping me trade in my old car 2007 Chevy with ok credit into a 2016 Chevy. It was a smooth transition thanks to Alex and my car is great so far. Alex is a wonderful asset to the Sports Mazda company. Thank you so much and happy holidays:) More

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Fast, friendly service and experience! I test drove a preowned vehicle with Alex Stinvil as my sales associate. Let me tell you this is the best experience I’ve had buying a car. Alex is PH I test drove a preowned vehicle with Alex Stinvil as my sales associate. Let me tell you this is the best experience I’ve had buying a car. Alex is PHENOMENAL! He was able to answer all my questions, zero hassle and I drove away with a vehicle I absolute love! More

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Best Dealer to deal with We leased a new Mazda CX-5. We have leased cars from other dealers in the past. Sport Mazda was the best dealer to deal with from the e-mail informa We leased a new Mazda CX-5. We have leased cars from other dealers in the past. Sport Mazda was the best dealer to deal with from the e-mail information from Juan prior to visiting the show room, Mayeline giving us information on the car and the test drive and lastly Edwin completing the paper work for the lease. It was a pleasure to deal with them all! Thanks Diane & Jerry More

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Great sales experience...mediocre customer service. I'm not sure how they've manage to have such great ratings for customer service because the service I just received from Jason and Sammie was subpar. I'm not sure how they've manage to have such great ratings for customer service because the service I just received from Jason and Sammie was subpar. First and foremost I financed my mazda exactly 30 days to this date from Sport Mazda and that was experience was fine. Nothing to brag about but also nothing to bash them about. (shout out to Jorell for assisting us.) However, there was some issues/errors done on their part that has me for lack of a better word pissed off. Long story as short as I can make it, the temp paper tag provided to me by Sports Mazda expires today. I called on 2 or 3 different occasions prior to today to find out what was going on and when I would receive it because I don't want it to expire and I happen to get pulled over blah blah blah. They (Juan) assured me it was being processed and I would have it before it expired and they would even overnight it to me....cool no problem. 2 more weeks goes by and now we're here today and I still have no metal plate and no new paper tag in the meantime. At this point i'm frustrated so I call and ask to speak to a general manager, which happen to be Mr. Jason himself, before I could finish telling him why I was calling (because of course this isn't his department but I wanted him to know how upset I am with the service I've received with regards to this tag) he transfers me to finance...now i'm even more upset but i'm not going to take that out on the next person so I get Sammie in finance sammie pulls up the account and tell me its been delayed at the DMV okay cool but what are yall going to do in the meantime about my temp tag he proceeds to tell me he will mail me another one (because I drove from Tallahassee, FL to Orlando to make this purchase) and before I could ask him if he would overnight that to me he hung the phone up in my face. I'm beyond over sports mazda and I do not want anyone to contact me about this post. The only thing yall can contact me for is about my tag, aside from that don't bother. I will never do business here again and I certainly wont refer anyone to this place. If you choose to purchase a vehicle from them Good luck and hopefully you have a much more smooth process than I did. More

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Great car buying experience! Best experience I have had buying a car! No pressure and service was top notch. They worked with me to make a deal that I could live with. Best experience I have had buying a car! No pressure and service was top notch. They worked with me to make a deal that I could live with. More

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Great experience and customer service! My husband and I came into this dealership determined to trade both vehicles for a new CX-5 and the team went above and beyond to achieve that! From t My husband and I came into this dealership determined to trade both vehicles for a new CX-5 and the team went above and beyond to achieve that! From the beginning, I was greeted with a smile from both Ashley and Jorell, who took such great care of me! Ashley even said I could turn around when we were pulling out to test drive after seeing my husband pull in! I fell in love with the car of course and both Jorell and Ashley walked us through step by step. Jorell was amazing in that when he got pulled away to another customer for a few minutes, he always went out of his way to apologize (even though there was no need for that at all)! Ashley was there when he wasn’t and was patient and noth were understanding with our questions and concerns. We had a very stern number we wanted to stay at and although after services it was a bit higher than we anticipated, we were overall happy with our purchase because well, there’s only so much they can do once financing gets involved. Once we took the deal, they got us taken care of right away with delivery and financing and Jorell and Ashley didn’t leave our side for a second. Ashley even went out of her way to check in on me afterwards to schedule a time for me to come back and get the car washed and filled up with gas! When I did, neither of them were there but Mark was and took wonderful care of me and apologized when it took a little longer than expected. He was so nice I couldn’t get mad at all. These three need to be acknowledged and rewarded for all their hard work! They are true assets to your team and we appreciated them very much during our experience! More

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Alexander Falcon is a great CSR I drove 125 miles to get the Mazda 6 color and deal I wanted. I worked with Alexander who made my purchase a reality. I would have rated the experienc I drove 125 miles to get the Mazda 6 color and deal I wanted. I worked with Alexander who made my purchase a reality. I would have rated the experience as a 5, except I was jerked around by the trade in "appraiser" in the first 15 minutes. He wanted to give my KBB Very Good low mileage trade in the amount that's given for a Poor trade in. What? Doesn't he know we all do our homework now? I told Alexander that the deal wouldn't happen for that amount. He went to the General Manager who agreed with me, and we got the deal done. Couldn't we have avoided the stupid part of this transaction? More

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Great car buying experience. Awesome staff! Hands-down the best, most enjoyable car buying experience of my life. Hard working, knowledgeable, friendly staff. The “out the door” price was in my Hands-down the best, most enjoyable car buying experience of my life. Hard working, knowledgeable, friendly staff. The “out the door” price was in my hands prior to stepping foot into the dealership. The dealership earned my business primarily due to the efforts of Daniela and Juan. They, along with Michell, provided outstanding service and the dealership provided the lowest price initially while other dealers started thousands of dollars higher and played games. Thank you! Zoom-zoom! More

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My thanks to the excellent team I want to thank Alex and Juan and the excellent team at Sport Mazda for working with me over the internet through emails until i actually drove over t I want to thank Alex and Juan and the excellent team at Sport Mazda for working with me over the internet through emails until i actually drove over to the dealership and drove my car. There were no hidden costs, wrong color, nothing and was exactly as is was spelled out right to the out the door price. They did have more options i could purchase but were not pressured to buy. I have not bought a new car in 16 years, but this team was fantastic!! Thanks Alex, i am a happy camper once again!!!! More

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