Juan Pena | Page 2

The best car buying experience we have had yet. Arin definitely has our business for any car purchase in our family in the future. She truly made it easy. Arin definitely has our business for any car purchase in our family in the future. She truly made it easy. More

by JENNIFER.DUGAN00 Verified Customer Verified Customer

Print

Great service all around! Very happy with my purchase and recommend anybody that’s looking for a vehicle to go to Big Star Hyundai!!! Very happy with my purchase and recommend anybody that’s looking for a vehicle to go to Big Star Hyundai!!! More

by Eric Verified Customer Verified Customer

Print

The whole team from front desk to the mechanics in the back were all incredibly kind, helpful, and great attitudes. I will always come back to do my services here! back were all incredibly kind, helpful, and great attitudes. I will always come back to do my services here! More

by angelt76 Verified Customer Verified Customer

Print

Shady dealership gave my car back with 2 miles when it had a full tank had a full tank More

by k.r.nixon3 Verified Customer Verified Customer

Print

They are very nice Clean place good custer service and every helpful there no other place I would go every helpful there no other place I would go More

by reginavasquez69 Verified Customer Verified Customer

Print

The showroom and bathrooms were very clean. The waiting area was adequate. The staff were accommodating and friendly. The waiting area was adequate. The staff were accommodating and friendly. More

by cmharper48 Verified Customer Verified Customer

Print

Buying a car is a terrible experience! !! Salespeople do not listen to the customer; they keep pushing for more add-ons to drive up the price. We visited at least three other Hyundai deal !! Salespeople do not listen to the customer; they keep pushing for more add-ons to drive up the price. We visited at least three other Hyundai dealerships and as expected we received the xxxxty treatment. We came to Big Star because we bought our current vehicle, a brand new 2012 Veracruz, from here when it was Carter's Hyundai and we wanted a new vehicle since the Veracruz just passed 200,000 miles. At Big Star, James Teng listen to us and want we wanted. He initially arrived at a number that was higher than what we wanted but in further discussions came around to a number we both agreed on. His manager on the other hand push for higher amount and arrived at a number slightly higher than we wanted. We took it but this was not James fault. James worked well with us and I appreciate his candor and enthusiasm. More

by JAIMEPC Verified Customer Verified Customer

Print

The overall process of purchasing my vehicle was incredibly painless. Maria, Gabriel, and Juan were all amazing to work with. I felt that Maria was very passionate about her work, and it was no surp incredibly painless. Maria, Gabriel, and Juan were all amazing to work with. I felt that Maria was very passionate about her work, and it was no surprise as she was extremely detailed and knowledgeable about the two vehicles I was considering. The test drive with her was not awkward as those I experienced with other dealerships. She stuck to the facts and gave us space to discuss. No pushiness and no sales pitches. The same can be said about the rest of the team. I drove away feeling confident in my purchase, knowing I received the best deal possible. More

by EARREDONDO Verified Customer Verified Customer

Print

Everything is fine but I think there is room for improvement. Looks like service desk was short staffed when I arrived. I stood in front of their desks for about 15 minutes until someone helped me. improvement. Looks like service desk was short staffed when I arrived. I stood in front of their desks for about 15 minutes until someone helped me. I did have an appointment but everyone was so busy with their computer, phone calls or shuffling paper. Finally someone said we will be right with you. When I left all was good but someone left their empty red Gatorade in cup holder and a dirty napkin in my door handle. I appreciate your help and hope those guys get some more help. More

by Rauldiaz2 Verified Customer Verified Customer

Print

Don’t trust what they say and double check what they do. Since purchasing my vehicle I have decided to edit my review. The day of purchase I was asked to leave the initial review before the process was c Since purchasing my vehicle I have decided to edit my review. The day of purchase I was asked to leave the initial review before the process was complete and I did. At the time it I was asked it was going well. However, I am disappointed because of the salesman and the finance aspect. The salesman stated he had a surprise for us. He stated that because of our deal with the finance company, they were able to get us an extended warranty, 3 yr bumper to number, covers everything, etc. I asked how much this was going to cost and he reiterated that they were “taking care of me” and they’ve got you guys covered.” The same thing from the finance guy, Al. “They have a great surprise, “they have you taken care of”, “they have you covered”, “they’ve got you.” It ends up it was an extra $3000. We asked the next business day to have the extended warranty removed. We were told, the finance guy was on vacation but no worries... give it 30 days and it will be off. That was mid July. We called the finance company 30 days later and were told they were never contacted. We called the dealer back and the sales manager said he’d take care of it and get back to us. Still nothing. The finance company told us to file an official complaint with the warranty company if Ron Carter does not resolve the issue. We’ve tried calling 2 more times, spoke with Juan once and left a message for him the second time. He never called back. I chatted online with Elaine tonight who said the sales manager would contact me and asked if I preferred a phone call or email. I said, you know what, email so it’s in writing. She said he would email right away. Nothing. Also, just to be clear...pay close attention to what the website says the vehicle cost is and what the actual cost is when all is said and done. They upped the purchase price of the car $4000. The salesman said that the website price was the cash price, but since we financed it would be more. I still have a screenshot of the website, and no where did it say “cash price only.” When confronted with this we were told “there is nothing we can do about it.” More

Print