Joshua Odoerfer

Absolutely terrible customer service, no one at this place will return a call or a voicemail, sold me a used car and not even 8k miles later and it now needs a whole new engine after they had just put o place will return a call or a voicemail, sold me a used car and not even 8k miles later and it now needs a whole new engine after they had just put one in before I purchased it, also sold the car with all the emissions removed costing me thousands in repairs and can’t even get a call back from these clowns More

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Always as comfortable and friendly services for my regular maintenance! Quickly than my expectations, Price also transparent in the beginning. regular maintenance! Quickly than my expectations, Price also transparent in the beginning. More

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It was a nice experience. The person helping me was very efficient and I greatly appreciate being able to get a loaner vehicle. That’s of the utmost importance to me. The person helping me was very efficient and I greatly appreciate being able to get a loaner vehicle. That’s of the utmost importance to me. More

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Truck listed as on the lot. Couldn’t get a straight answer. I’ll let you know when it’s back? It was a RAM truck. I know you sent it to someone else to work on.. Just ask the se Couldn’t get a straight answer. I’ll let you know when it’s back? It was a RAM truck. I know you sent it to someone else to work on.. Just ask the service writer what’s needed and when you assume it will be done. Not possible with this dealership. Tried for 3 days. I wanted to fly in and buy the truck. After the poor answers, I’m doubtful for the numbers and the delivery. FOR A HIGHLINE store you should be ashamed. Reason I went to you was my expectation was if they’re dealing with highline customers they got a process… NOPE.. I gave up today.. thx More

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First I want to say I have nothing but praise for this dealership and the people working here. I had my Audi in for service. They were to fix what seemed like an easy oil leak. Several visits and about dealership and the people working here. I had my Audi in for service. They were to fix what seemed like an easy oil leak. Several visits and about two months later the car is working great. It turned out to be a very difficult leak to find and almost as difficut a repair process to fix it. Personally this was the hardest problem i have ever had with a car. At the end of the day Mr. Contratto never gave up and the car is running great. When I could not reach Mr Contratto, Che Shaydak was always available and always gave me a straight answer. He is a very honest man. My next car will definately be an Audi. If would have been easier and cheaper for them to just give me my money back and wish me good luck. They did the right thing and you can trust them will your money. This place is a gem for the Suburban collection. More

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Unorganized location in Farmington hills. I love my vehicle but it sucks getting any service at this place. I scheduled and a oil change and reserved a loaner a month in advance, just for me to arrive vehicle but it sucks getting any service at this place. I scheduled and a oil change and reserved a loaner a month in advance, just for me to arrive and they don’t have a vehicle available. Now I’m late for work, inconvenienced on gas and I still have to return for an oil change. Keep in mind I needed my oil changed a week ago but they said 9/24 was the soonest loaner available. I’m so upset and will be avoiding service here at all cost!! More

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Joshua,I just wanted to drop you a line about your Joshua, I just wanted to drop you a line about your service rep, Emily. She was excellent in helping take care of my S8. I feel badly that I inadve Joshua, I just wanted to drop you a line about your service rep, Emily. She was excellent in helping take care of my S8. I feel badly that I inadvertently deleted a survey email from Audi but wanted to make sure you know she's just great- definitely a keeper!!! As a business owner, I know how important it is to have good people like Emily. Best regards for a Merry Christmas & Happy New Year. 'Eric Siegel More

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My wife brought the truck in for a serious service issue My wife brought the truck in for a serious service issue regarding the trasmission dangerius, to drive only to be told the by the sercice mechanic h My wife brought the truck in for a serious service issue regarding the trasmission dangerius, to drive only to be told the by the sercice mechanic he couldnt detect anything regardless there was no loaner vehicle to use...on the way home she almost got in an accident!....we took it to another audi dealer and they handled the situation professionally,found a serious issue and had a loaner car. I have leased seveeal cars from Audi FH in the past...however you lost my business...1 star or it wouldnt submit More

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2019 S5 Awesome! Esam Nemer and the whole staff made for a very pleasant transaction. The car is beyond wonderful thank again to everyone especially Esam.I would highl Esam Nemer and the whole staff made for a very pleasant transaction. The car is beyond wonderful thank again to everyone especially Esam.I would highly recommend this dealership. More

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