Lexus of Orlando

We were disappointed when agent Lora or Lorry promised work with us but she didn’t at first day, February, 19. Other agent Alex Aruna have work with us pretty well. Any way we left a deposit and came in a work with us but she didn’t at first day, February, 19. Other agent Alex Aruna have work with us pretty well. Any way we left a deposit and came in again next day with final decision to take a car. Paperwork took 5 hours (!) but Alex tried to do as good as possible. Actually, we thanked just him because his job was good. More

These guys should be shut down as a discredit to the Lexus brand. They just quoted me a price of $5,000 OVER MSRP. A sales manager named Gary gave me the quote and I promptly passed and will never do bu Lexus brand. They just quoted me a price of $5,000 OVER MSRP. A sales manager named Gary gave me the quote and I promptly passed and will never do business with people like that. UPDATE: Shortly after I posted my review, I was contacted by the dealership about my experience. The Sales Manager "Mei" said the GM asked her to get in touch with me to apologize and the car would be sold to me at MSRP minus a discount, not MSRP plus $5,000. Quite a different treatment. I purchased the vehicle from them after her call and what a different experience. The dealership was a beautiful building and the sales staff gave me a completly diffrent impression. They were all fantastic and I could not say more about them. "Yuning" sat with my wife for quite awhile explaining all of the functions and details about the vehicle and she was also great. I cannot say enough about these two ladies. The GM and Mei saved a customer for the Lexus brand and we love the car!!! The total experience was a 10! If I can make one point, if you have a bad experience with a salesman quoting you a crazy price, do not give up on the business right away. Write the GM or anyone above them. I almost threw out the baby with the bathwater by walking away from the dealer. More

This place is huge. Worked with Steve in service. He was very professional and knowledgeable. He not only addressed my immediate concern he also went over the car and Worked with Steve in service. He was very professional and knowledgeable. He not only addressed my immediate concern he also went over the car and found other issues with the vehicle. He got us into a loaner and took care of all issues. I now feel confident in the vehicle I purchased. Thank you Steve. More

Horrible dealership, sales manager calls me from different number pretending to be somebody else and treats me like I am a telemarketer. different number pretending to be somebody else and treats me like I am a telemarketer. More

I purchase an NX350 at Lexus of Orlando and my buying experience was outstanding. I was greeted by Marie who is a very knowledgeable product specialist. She exuded genuine joy in doing her job and her experience was outstanding. I was greeted by Marie who is a very knowledgeable product specialist. She exuded genuine joy in doing her job and her enthusiasm was unmatched by anyone else we me. Despite the pouring rain, she transported us to several available cars and tried to keep us out of the rain as much as possible. She was a helpful before the sale as she was afterwards. She arranged for an exterior detail on our vehicle the following day because of a stain on the passenger door. This was handled by Robert in service and they did an outstanding job. Gisell was our sales manager who also had tremendious patience in getting us through the paper work process. And last, but not least there was Everett a finance manager who has a high impact presence and very business like but still personable. He was highly knowledgeable of the extended warranty products and was thorough in his explanations of all the paper work when had to do - which fortunately was all electronic. All in all, the staff my wife and I dealt with at Lexus of Orlando was as outstanding as the vehicles they sell. 5 stars - and 10 kudos!! More

Great customer service! Mauricio was an excellent person to work with he was very professional and helpful Mauricio was an excellent person to work with he was very professional and helpful More

What a great experience. Mauricio and Diego were amazing to work with. Professional and highly recommended. Mauricio and Diego were amazing to work with. Professional and highly recommended. More

Tried to buy a truck from Lexus of Orlando. Dealer said truck was eligible for financing through Toyota Financial and got me to apply through the dealers website. Finance manager took the toy Dealer said truck was eligible for financing through Toyota Financial and got me to apply through the dealers website. Finance manager took the toyota financial credit app threw it away and did a second credit app on his own and switched the papers over to dealer financing at the last minute. Only noticed at time of signing. When confronted, finance manager Everett Kimble said that the sales side didn’t know what they were doing and that Toyota financing never existed and must be dealer financed. Internet sales director BRANDON ERLICHMAN lied on several occasions on the phone and tried to pass off a Florida 553-FL-ARB-e as an application for Toyota Financial. First he said it was, then it wasn’t etc. liars Overall these guys will lie as needed to get you to sign and the sale is all they seem to care about. They just get all butt hurt and defensive when confronted with the facts. Since you will never be able to communicate with anyone other than the sales concierge you have a hard time getting a straight answer out of anyone and when you do it’s probably not factual. Overall experience was very poor and wouldn’t recommend. More

Amazing customer service! !! Mei was so helpful and treated us so kind. Everyone at the dealer is really friendly and welcoming. I’m very happy with my purchase! !! Mei was so helpful and treated us so kind. Everyone at the dealer is really friendly and welcoming. I’m very happy with my purchase! More