Joshua Hansmeier | Page 23

Bell Honda responded

We are ecstatic to hear about your positive experience with us! It's wonderful to know that Jacob provided you with friendly and knowledgeable service while keeping you informed throughout the process. We're thrilled that you were pleased with your visit to Bell Honda. Your satisfaction means everything to us, and we look forward to serving you again in the future.

Bell Honda responded

We are absolutely thrilled to hear that you have chosen Bell Honda for your third vehicle purchase! Your continued trust in our team means everything to us. It's wonderful to know that we have consistently provided you with an awesome experience throughout your car-buying journey. We truly appreciate your loyalty and look forward to serving you again in the future.

Bell Honda responded

We are absolutely thrilled to hear about your wonderful experience with our team at Bell Honda! It means so much to us that you loved working with us and that your positive experience as an employee led you to trust us with your service needs as a customer. Your confidence in our service department speaks volumes, and we truly appreciate your continued support. Thank you for being such a valued part of our community!

Bell Honda responded

Our goal is to provide thorough and helpful vehicle inspections to assist you in making confident decisions, and it sounds like we missed the mark this time. If you’re open to it, we would love the opportunity to discuss your experience in more detail and see how we can make things right. Please feel free to reach out directly to Walid Doumit, our General Sales Manager, at WDoumit@gmail.com.

Bell Honda responded

We are thrilled to hear about your positive experience with our service team. Your kind words about working with our team member mean a lot to us - we strive to make every service experience smooth and pleasant for our customers. Thank you for taking the time to share your feedback and for choosing us to keep your vehicle running at its best.

Bell Honda responded

We are happy to hear about your positive experience with our service team over the past three years. It's wonderful to know that our team has consistently provided courteous service and taken the time to clarify your maintenance needs and answer your questions thoroughly. We take great pride in our technicians' dedication to quality workmanship, and your recognition of their excellent service truly makes our day.

Bell Honda responded

We are absolutely thrilled to hear about your positive experience with our team! It's wonderful to know that you found our staff member to be responsive, friendly, and knowledgeable. We take great pride in ensuring that every member of our team provides helpful and welcoming service to each customer who visits Bell Honda.

Bell Honda responded

We deeply value hearing that our team members made such a positive impression with their helpful and friendly approach. It means so much to know that you noticed their warm demeanor and welcoming smiles throughout your visit. Your encouraging words about keeping up the good work truly motivate our entire team to continue providing the excellent service that our customers deserve. We appreciate your recognition of our employees' dedication to creating a pleasant experience for everyone who visits us.

Bell Honda responded

It’s very concerning to hear that you were told the expired offer would be honored, only to receive a bill that did not reflect that. This certainly does not align with the clear and transparent communication we strive to provide, and we understand how disappointing it must have been—especially when receiving a much lower competing offer the same day. At your convenience, please reach out to Iris Garcia, our Service Representative, at IGarcia10@vtaig.com.

Bell Honda responded

This is not the level of service or attention to detail we strive to provide. We understand how frustrating this situation must be and that it has caused you considerable inconvenience. While we cannot undo what has happened, we would very much like the opportunity to discuss this matter further and see if there is anything we can do to help make it right. Please feel free to reach out directly to Iris Garcia, our Service Representative, at IGarcia10@vtaig.com.