Joshua Fernandez
Joshua Fernandez at North Orlando Mitsubishi

Joshua Fernandez

Service Advisor

North Orlando Mitsubishi

3772 W Colonial Dr
Orlando, FL 32808

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4.8
15 Reviews
4.8

15 Reviews

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15 Reviews of Joshua Fernandez

May 29, 2026

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Employee Rating

Great Service for a needed repair and done in a timely manner to get me on my way. More

by griffmoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Isaiah Carrerro

May 29, 2026

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I have always had very good service but was disappointed with the last visit, my tires were not checked properly had to have air put in tires the next day, the car was not washed as usual not sure if an al More

by VONDEL6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 29, 2026

North Orlando Mitsubishi responded

Thank you for your continued loyalty and for taking the time to share your feedback. We sincerely apologize that your last visit did not meet the high standards you’ve come to expect from us. We understand your concerns regarding the tire pressure check, car wash, and alignment service, and we appreciate you bringing them to our attention. We’re glad to hear that our front office team provided great service, and we will be sure to share your kind words with them. Your feedback helps us improve, and we truly value your understanding and continued trust in us. We look forward to providing you with the excellent experience you deserve on your next visit.

May 29, 2026

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Thank you for servicing my vehicle with the upmost care. I appreciate how fast it was completed More

by DARRENRGRAY
Service Price Transparency
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Recommend Dealer
Yes

May 04, 2026

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It was the fastest service I have ever had. North Orlando Mitsubishi has improved its efficiency tremendously. More

by leshsiao
Service Price Transparency
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Recommend Dealer
Yes
May 04, 2026

North Orlando Mitsubishi responded

Thank you for the fantastic feedback! We're thrilled to hear that you had such a fast and efficient experience with us. Our team has been working hard to improve our processes, and it’s great to know it made a difference. We truly appreciate your support and look forward to serving you again at North Orlando Mitsubishi!

April 28, 2026

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The service department my salesperson, Alex, are top notch! Alex is always helpful, friendly and knowledgeable. More

by CHARITA HOLMES
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Apr 28, 2026

North Orlando Mitsubishi responded

Thank you for your kind review and support. :)

April 27, 2026

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Excellent and fast service. The prices are very affordable. I highly recommend North Orlando Mitsubishi. More

by Jose Ayala Torres
Service Price Transparency
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Recommend Dealer
Yes
Apr 27, 2026

North Orlando Mitsubishi responded

Thank you for your kind review and support!

April 19, 2026

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Employee Rating

We (my wife) brought our car in for an oil change. As we have an extended gold warranty it covers maintenance. Since December she asked repeatedly what was going on with the warranty. She took our More

by SANDRASTRATTON201
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Apr 20, 2026

North Orlando Mitsubishi responded

Hi, thank you for taking the time to share this experience. I’m really sorry for the frustration and confusion you and your wife went through—that’s not the level of communication or service we aim to provide. We understand how concerning it is to be charged for a service that should have been covered, especially after multiple attempts to get clarity about the warranty. Changes in ownership and warranty administration can sometimes create gaps in communication, but that shouldn’t fall on you to sort out. We’d like the opportunity to review what happened and make this right. Please reach out to us directly with your contact information and service details so we can investigate the warranty status at the time of your visit and address any charges that may have been applied incorrectly. Your feedback is important, and we’re committed to improving how we communicate these changes to our customers moving forward.

Apr 21, 2026

SANDRASTRATTON201 responded

I received a call on 4/21/26 @ 12:05 from Mitsubishi with an explantion. It does not change anything regarding coverage other than I received an explanation.

April 13, 2026

Dealership Rating
Employee Rating

The service was fast and the staff were friendly. However, you are more expensive than Honda. My wife got her Honda changed and tires rotated for $103.00 and a free car wash. More

by TERRYLEEPICKENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 14, 2026

North Orlando Mitsubishi responded

Thank you for taking the time to share your feedback. We truly value hearing from our customers, as it helps us improve and provide a better experience. We’re sorry to hear that your experience did not meet expectations. Your comments regarding pricing have been noted, and we are actively working to address this.

April 06, 2026

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Employee Rating

Friendly employees, quick service and informative about my car. I would definitely return again, thanks More

by newchoices2001
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Apr 17, 2026

North Orlando Mitsubishi responded

Thanks so much for your kind words! We're glad you had a great experience and look forward to helping you again next time 🚗

March 23, 2026

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Employee Rating

much better than the previous ones. The gentleman who served me was very kind and attentive. thank you thank you More

by freddyrivas32
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Alex Tamer

Mar 23, 2026

North Orlando Mitsubishi responded

Thank you for your review! Means the world to us!

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