Kaique Oliveira

I recently purchased a new 2026 Mitsubishi Outlander SE from this dealership, but ultimately returned the vehicle because of several serious concerns with my experience. What makes this especially disap from this dealership, but ultimately returned the vehicle because of several serious concerns with my experience. What makes this especially disappointing is that this dealership had helped me twice in the past, and both experiences were positive. Unfortunately, since the change in ownership, my recent experience felt like I was dealing with a completely different dealership. During the financing process, I was told that the extended service warranty was required in order to purchase the vehicle. I was also told that other add-on services were required by the finance company. When I questioned these products, I was repeatedly told that “we are a business” and that they were not willing to lose money on my deal. I was told that the only way they could “win” on the deal was by adding these services. What made this even more frustrating was that this explanation was given to me toward the end of the process, after I had already invested significant time into the purchase. At that point, I felt less like a valued customer and more like a dollar amount. When I formally requested to cancel the extended service warranty, my request was denied. Instead, I was told that the alternative was to return the vehicle. I ultimately chose to return it because I was not comfortable proceeding under those circumstances. Unfortunately, the experience did not end there. When I received my trade-in vehicle back, I discovered damage that was not present when I turned the vehicle over to the dealership. I brought this to their attention and requested that the dealership address it. My request was denied, and I was essentially told that it was my problem. I am extremely disappointed because I had trusted this dealership enough to do business with them twice before. The difference between those experiences and this one is significant. I never expected to leave a dealership feeling used or as though I was viewed primarily as a source of profit. Businesses obviously need to make money, and I understand that. But customers also deserve transparency, respect, and a genuine opportunity to make informed decisions about optional products and services. I sincerely hope the new ownership takes this feedback seriously. I would hate to see a dealership that once earned my trust become a place where customers leave feeling the way I did. More

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The experience of the purchade was good. I appreate the help of Caio and Kayke. Thanks. I appreate the help of Caio and Kayke. Thanks. More

by MAURO.DAMO2 Verified Customer Verified Customer

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Thank you very much for very good service Sales department,financial services and every one department,financial services and every one More

by lidiagusciora0@gmail.com Verified Customer Verified Customer

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Be careful when going there they will say anything to get you to get a care in the customer service I receive from the customer service manager was horrible when they gave me a car that I had to replace the you to get a care in the customer service I receive from the customer service manager was horrible when they gave me a car that I had to replace the starter within 30 days More

by shamikaisland5 Verified Customer Verified Customer

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An amazing team; this is already the second car I’ve bought from them. Leo, the salesperson, was very professional; he showed me all the cars I wanted to see before buying, always attentive and helpful. bought from them. Leo, the salesperson, was very professional; he showed me all the cars I wanted to see before buying, always attentive and helpful. Kaique was also outstanding—truly great professionals. More

by antonylopesdrummer Verified Customer Verified Customer

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Best experience from from entering the door to driving away from lot. First, someone meets you at door and there is no pressure just helping you find what you are looking for. Finance dept was on point away from lot. First, someone meets you at door and there is no pressure just helping you find what you are looking for. Finance dept was on point and the whole experience was a pleasant one. Thanks everyone at north orlando mitsubishi ! More

by peart.steve72 Verified Customer Verified Customer

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Angel was very professional and easy to work with. He made buying a car process easy He made buying a car process easy More

by Howardro21 Verified Customer Verified Customer

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The welcome was impeccable. The service was prompt. Appreciate it hope to see you time The service was prompt. Appreciate it hope to see you time More

by mayalaalvarez Verified Customer Verified Customer

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The service department my salesperson, Alex, are top notch! Alex is always helpful, friendly and knowledgeable. notch! Alex is always helpful, friendly and knowledgeable. More

by CHARITA HOLMES Verified Customer Verified Customer

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I recently purchased a 2024 Honda Prologue and wanted to leave a review for JP, my salesperson. From the beginning, he was friendly, personable, and made the entire experience feel comfortable and genuine. leave a review for JP, my salesperson. From the beginning, he was friendly, personable, and made the entire experience feel comfortable and genuine. He treated me more like someone he knew personally rather than just another customer walking into the dealership. Although I wish I had received the CARFAX report earlier in the process instead of at the very end, I still believe the final price I received for the vehicle was fair and stayed well within my budget. What stood out the most to me, however, was JP’s character and professionalism throughout the transaction. He was patient, easy to talk to, and never made me feel pressured. Buying a car can sometimes feel stressful or overly transactional, but JP made the experience feel relaxed and personal — almost like buying a vehicle from a well-known friend or brother you trust. That kind of customer service is rare and deserves recognition. JP treated me like family instead of just another customer, and that really stood out to me. Highly recommend working with him if you’re shopping for a vehicle. Thank you again, JP, for making the experience a positive one. More

by Dennis.evans Verified Customer Verified Customer

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