Kevin Quesada

My fiance and I had an excellent buying experience at North Orlando Mitsubishi. Huge Thank You to our most excellent salesman Elvis!!! Also would like to thank the financing specialist Kevin and manage North Orlando Mitsubishi. Huge Thank You to our most excellent salesman Elvis!!! Also would like to thank the financing specialist Kevin and manager Eli for all their help in working out our purchase of a gorgeous Diamond White used Mitsubishi Outlander. SE. I was very uneasy at first going over cars and the numbers from prior experiences. That's where I feel Elvis did an amazing job of explaining everything and making us feel like having a new family. Highly recommend anyone looking for a vehicle to call in and or stop in and consider buying from North Orlando Mitsubishi. They have great listings on their easy to use website and excellent Sales department. They will answer any question and also very welcoming and easy to work with financing and management. Honestly a Five Star experience. Will go back again when we're ready to buy another vehicle. More

by henrymf73 Verified Customer Verified Customer

Report | Print

They were very professional and treated me with respect. I would recommend them to friends and family I would recommend them to friends and family More

by benji.james74 Verified Customer Verified Customer

Report | Print

New salesman Michael was fantastic to deal with. I felt like everyone was honest with me. The only complaint I have is that I notified the dealership early in the day that I would be coming to see I felt like everyone was honest with me. The only complaint I have is that I notified the dealership early in the day that I would be coming to see a used Tesla and when I got there the Tesla was dirty and was not charged. I barely made it to my home with the charge provided. I was told by finance that they would detail the car if I returned another day. More

by mjs0 Verified Customer Verified Customer

Report | Print

Was very attentive and great i really like the way he help me and my wife to get the car we want and it was fast help me and my wife to get the car we want and it was fast More

Report | Print

The service center is awersome . ONE OF THE BEST SERVICE CENTER. Friendly , clean and quick sales department is the worst ever ever ever. ONE OF THE BEST SERVICE CENTER. Friendly , clean and quick sales department is the worst ever ever ever. More

by h.ramlal Verified Customer Verified Customer

Report | Print

The staff were great to me and professional. Leo went out of his way to help me picking out a car. And Kevin went out of his way also to work a good deed with me. And that’s 100 percent with Leo went out of his way to help me picking out a car. And Kevin went out of his way also to work a good deed with me. And that’s 100 percent with customer service. Thank you, Sabrina More

by smjames2006 Verified Customer Verified Customer

Report | Print

The welcome was impeccable. The service was prompt. Appreciate it hope to see you time The service was prompt. Appreciate it hope to see you time More

by mayalaalvarez Verified Customer Verified Customer

Report | Print

El Sr Alex nos atendió muy amable y nos dio el mejor carro que le convenía a nuestra hija gracias Sr alex carro que le convenía a nuestra hija gracias Sr alex More

by HERNANDEZE74 Verified Customer Verified Customer

Report | Print

My experience with North Orlando Mitsubishi raises serious concerns about transparency and business practices. I entered into a purchase agreement after being clearly advised that my monthly paymen serious concerns about transparency and business practices. I entered into a purchase agreement after being clearly advised that my monthly payment would remain within a certain range. Although the final payment exceeded that range, I agreed to move forward in good faith and completed all required documentation, took delivery of the vehicle, and provided a $3,000 down payment. Two weeks later, I was contacted and informed that the financing had not been approved as originally represented. I was then presented with new terms increasing the monthly payment to $964 which is significantly higher than what I had already stretched to accept. This situation places the burden entirely on the customer after the transaction has effectively been completed. Rather than honoring the original agreement or offering a comparable solution, the only option presented was to accept more expensive terms. Kevin in the finance department was involved in the process, and the overall handling of the situation lacked clarity, consistency, and professionalism. At no point was there a meaningful effort to preserve the originally agreed-upon terms. This experience reflects what appears to be a conditional delivery structure that was not adequately explained upfront, resulting in a significant and avoidable disruption after the sale. I would strongly encourage prospective buyers to ensure that all financing is fully approved and finalized before taking delivery of any vehicle, and to approach this dealership with a high degree of caution. More

Report | Print

Good customer service the sale process met my expectations and the sale person (JP) knows the car expectations and the sale person (JP) knows the car More

by dazabroker Verified Customer Verified Customer

Report | Print