Kevin Quesada

El Sr Alex nos atendió muy amable y nos dio el mejor carro que le convenía a nuestra hija gracias Sr alex carro que le convenía a nuestra hija gracias Sr alex More

by HERNANDEZE74 Verified Customer Verified Customer

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My experience with North Orlando Mitsubishi raises serious concerns about transparency and business practices. I entered into a purchase agreement after being clearly advised that my monthly paymen serious concerns about transparency and business practices. I entered into a purchase agreement after being clearly advised that my monthly payment would remain within a certain range. Although the final payment exceeded that range, I agreed to move forward in good faith and completed all required documentation, took delivery of the vehicle, and provided a $3,000 down payment. Two weeks later, I was contacted and informed that the financing had not been approved as originally represented. I was then presented with new terms increasing the monthly payment to $964 which is significantly higher than what I had already stretched to accept. This situation places the burden entirely on the customer after the transaction has effectively been completed. Rather than honoring the original agreement or offering a comparable solution, the only option presented was to accept more expensive terms. Kevin in the finance department was involved in the process, and the overall handling of the situation lacked clarity, consistency, and professionalism. At no point was there a meaningful effort to preserve the originally agreed-upon terms. This experience reflects what appears to be a conditional delivery structure that was not adequately explained upfront, resulting in a significant and avoidable disruption after the sale. I would strongly encourage prospective buyers to ensure that all financing is fully approved and finalized before taking delivery of any vehicle, and to approach this dealership with a high degree of caution. More

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Good customer service the sale process met my expectations and the sale person (JP) knows the car expectations and the sale person (JP) knows the car More

by dazabroker Verified Customer Verified Customer

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Very good environment to buy a new car. Staff is very professional and attentive. I would recommend this dealership to anyone. Staff is very professional and attentive. I would recommend this dealership to anyone. More

by Chriz.o Verified Customer Verified Customer

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This was the best deal ship experience I have ever had! I would recommend North Orlando Mitsubishi to anyone. I would recommend North Orlando Mitsubishi to anyone. More

by TS0721 Verified Customer Verified Customer

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