Joshua Fernandez

There is minimal communication, and when you call and ask for an update, very rude and you are made to feel like an inconvenience. for an update, very rude and you are made to feel like an inconvenience. More

by MARYGANGWISCH418 Verified Customer Verified Customer

Report | Print

Great fast service looked after me because I had to wait for my car excellent staff and service mechanic for my car excellent staff and service mechanic More

Report | Print

Horrible communication skills. After having my car for an engine replacement for like two months my car still sounds like it did before. A hundred percent not satisfied with the de After having my car for an engine replacement for like two months my car still sounds like it did before. A hundred percent not satisfied with the dealership or this car More

by ALTMANGMA Verified Customer Verified Customer

Report | Print

Kia East has some serious issues when it comes to their customer service, management complaint resolution, phone calls no answered or dropped and their lenght of time in getting in and out for service. I customer service, management complaint resolution, phone calls no answered or dropped and their lenght of time in getting in and out for service. I did like the last guy (Joshua) that worked with my car service but the one before was atrocious (Carlos). More

by CCRESSWELL234 Verified Customer Verified Customer

Report | Print

Still waiting for them to fix all problems in the car and Gina the service manager said it doesn’t have anything to do with the work they did and that she won’t give me warranty Gina the service manager said it doesn’t have anything to do with the work they did and that she won’t give me warranty More

by YEDRASH3610 Verified Customer Verified Customer

Report | Print

Excellent service. The staff very friendly and concern on my needs. Service department concern on my recall. The staff very friendly and concern on my needs. Service department concern on my recall. More

Report | Print

You guys are absolutely amazing, thank you for all that you do, Joshua < Service advisor > is amazing. Thanks for your help you do, Joshua < Service advisor > is amazing. Thanks for your help More

by ERICLEBRON89 Verified Customer Verified Customer

Report | Print

Worst customer service experience. Cannot get a hold of anyone to answer a question. Service rep Joshua will not return calls or respond to texts and they’ve left me with no transporta Cannot get a hold of anyone to answer a question. Service rep Joshua will not return calls or respond to texts and they’ve left me with no transportation indefinitely. Steer clear of Greenway Kia in Colonial. (If anyone in management wishes to discuss this further with me: 787-538-2986) More

Report | Print

Needed a recall repair and I was short on time and they got me in an out. got me in an out. More

by SGARMAN1 Verified Customer Verified Customer

Report | Print

The service staff at facilite took great interest and care for my visit for a recall on my Kia Sportage 2013. care for my visit for a recall on my Kia Sportage 2013. More

by Domingueznay Verified Customer Verified Customer

Report | Print