Joshua Carter | Page 8

Mall of Georgia Ford responded

Thank you for sharing your experience with us! We're glad to hear that both Josh in sales and Josh in finance provided you with the support and patience you needed during the purchase process. It's our goal to ensure that every customer feels informed and comfortable every step of the way. We appreciate your feedback and look forward to serving you again in the future!

Mall of Georgia Ford responded

Thank you for your positive feedback! We're glad to hear that our staff was efficient and attentive to your needs. It’s wonderful that they were able to propose a deal that worked well for you. We appreciate your support and look forward to assisting you again in the future!

Mall of Georgia Ford responded

We’re truly sorry to hear about your ongoing issues with the transmission and understand how frustrating it must be to feel unheard. Your experience is not the standard we strive for, and we want to ensure you receive the service you deserve. Please reach out to Fixed Ops Director David Blood at dblood@vtaig.com so we can review your situation in detail and work toward a resolution. Thank you for bringing this to our attention, and we hope to restore your confidence in our service.

Mall of Georgia Ford responded

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our team, from brake work to getting your phone connected to your car. Your recommendations mean the world to us, and we’re grateful for your support. We look forward to continuing to provide excellent service in the future!

Mall of Georgia Ford responded

Thank you for your feedback, and I sincerely apologize for the delay with your tag. I understand how frustrating this situation can be, especially after an otherwise satisfactory experience. We strive to provide a seamless process, and I regret that we have fallen short in this instance. Please reach out to Dragos Teodor at dteodor@vtaig.com, and he will assist you in resolving this matter as quickly as possible. We appreciate your patience and hope to rectify this issue soon.

Mall of Georgia Ford responded

Thank you for your kind words! We’re thrilled to hear that you had a great experience with our sales team. We look forward to assisting you with your next purchase and providing you with excellent service again. If you have any questions or need assistance in the future, don’t hesitate to reach out!

Mall of Georgia Ford responded

Thank you for your positive feedback! We're glad to hear that you found our online appointment system convenient and that our front door pickup service was helpful for you. We strive to make your experience as smooth as possible. If you need anything else, feel free to reach out!

Mall of Georgia Ford responded

Thank you for your lovely feedback! We're so glad to hear that our pick-up and delivery service has been a blessing for you. We understand how important convenience is, and it’s our pleasure to assist you. If you need anything else, please don’t hesitate to reach out. We’re here to help!

Mall of Georgia Ford responded

Thank you for your fantastic review! We’re delighted to hear that you had a positive experience with both our sales team and service department. It's wonderful to know that our follow-up met your expectations after your new vehicle purchase. We appreciate your business and look forward to serving you again in the future!

Mall of Georgia Ford responded

Thank you for your wonderful feedback! We're delighted to hear that you love our delivery service and that your maintenance experience was perfect. We look forward to welcoming you back on your next visit! If you need anything in the meantime, feel free to reach out. Safe travels!