Joshua Carter
Joshua Carter at Mall of Georgia Ford
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Joshua Carter

Digital Retail Sales

Mall of Georgia Ford

4525 Nelson Brogdon Blvd
Buford, GA 30518

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4.4
192 Reviews
4.4

192 Reviews

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192 Reviews of Joshua Carter

January 18, 2025

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Employee Rating

My experience with the dealership located at Mall of Georgia Ford has been a extremely good experience. My salesperson Derick Thornton was very helpful and extremely knowledgeable of the vehicle/the pro More

by CHARLESCHAPMAN
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Trade-in Experience
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Recommend Dealer
Yes

January 18, 2025

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The staff were nice and service was good. Only issue I had was the vehicle wasn’t delivered as clean as I thought it should be and the instructions from the salesman were not very through. Wi More

by THE.TOMMYWILSON
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Purchase Time
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Recommend Dealer
Yes

January 10, 2025

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Good servic attitude. Everything is perfect. It's been open for two months.no problem. More

by YXY520
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Trade-in Experience
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Recommend Dealer
Yes
Jan 10, 2025

Mall of Georgia Ford responded

Thank you for your positive review! We're glad to hear that you've had a great experience with our service during these first two months of operation. Your feedback that everything is perfect and that our attitude is good means a lot to us. We look forward to continuing to provide excellent service and maintaining your satisfaction. If you need anything else in the future, please don't hesitate to reach out!

December 21, 2024

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I have a “we owe” with them to fix the 4c4 system in a truck I purchased and have been trying to schedule to bring it in since its 1hr away from me. I keep getting told that someone will contact me but More

by Felipe Martins
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
No
Dec 23, 2024

Mall of Georgia Ford responded

We sincerely apologize for the delays and lack of communication you've experienced regarding the service. We understand how frustrating it can be to wait for a resolution, and we regret that we haven't met your expectations in this regard. Your feedback is important to us, and we want to make sure we address your concerns promptly. Please reach out directly to Scott Tackabury at Stackabury@vtaig.com, and he will assist you in scheduling the necessary repairs and ensuring that you receive the service you were promised. Thank you for your patience, and we look forward to resolving this matter for you.

December 20, 2024

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The oil filter was not tightened properly and was leaking.. I hope the loss of oil dd not damage the motor. I took it back to get ithe filter tightened and oil addd. I lost alot of oil I have lost a More

by bigcarl4
Service Price Transparency
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Recommend Dealer
No
Dec 23, 2024

Mall of Georgia Ford responded

Thank you for bringing this to our attention. We sincerely apologize for the service received and the stress this situation has caused. Your concerns about the potential impact on your motor and the quality of future repairs are completely understandable, and we regret losing your confidence in our service team. This incident does not reflect the standards we aim to uphold, and we are taking steps to ensure such oversights do not occur again. We value your feedback and would appreciate the opportunity to discuss this matter further to address your concerns fully. Please reach out to Scott Tackabury at Stackabury@vtaig.com so we can assist you directly. Thank you for bringing this to our attention, and we hope to work toward restoring your trust.

December 17, 2024

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Stayed late to get the deal done. Need a bit more experience with title procedures when office staff leaves More

by carriestephens1962
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Recommend Dealer
Yes
Dec 18, 2024

Mall of Georgia Ford responded

Thank you for your feedback! We appreciate your patience and understanding as our team stayed late to ensure your deal was completed. We’re glad we could assist you, but we also recognize the importance of streamlined processes. Your comments are valuable. If you have any further questions or concerns, please feel free to reach out to us. We're here to assist you!

December 11, 2024

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I’ve been using a local Ford dealership in my area but wasn’t pleased . A fellow coworker recommended you guys ! I was very pleased with the whole process! More

by NMOOLENAAR
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Recommend Dealer
Yes

December 10, 2024

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Decent people at this dealership. They return calls if you have any questions for them. There service department is very professional and there check out counter is extremely kind. More

by PRONTORIDE
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Recommend Dealer
Yes
Dec 12, 2024

Mall of Georgia Ford responded

Thank you for your thoughtful review! We're glad to hear that you had a positive experience with our team, from the service department to the checkout counter. We pride ourselves on professionalism and excellent customer service, and we appreciate your recognition. We look forward to serving you again in the future!

December 09, 2024

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I continue to take my vehicle to Mall Of Ga. Ford because the service has always been genuine, honest and fast. And one more thing I enjoy their hot chocolate in their coffee. More

by Richard and Sue Watts
Service Price Transparency
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Recommend Dealer
No
Dec 10, 2024

Mall of Georgia Ford responded

Thank you for sharing your experience with us! We’re thrilled to hear that you’ve consistently found our service at Mall of GA Ford to be genuine, honest, and fast. Providing top-notch care for our customers and their vehicles is always our goal, and it’s wonderful to know that we’ve met your expectations. We’re also glad you enjoy the hot chocolate—it's a small touch, but we love hearing that it adds to your visits. Thank you for your continued trust in us, and we look forward to serving you again!

December 02, 2024

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They were very helpful with helping me select a new truck. The process was fairly quick also getting through all paperwork. More

by shane838404
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Recommend Dealer
Yes
Dec 04, 2024

Mall of Georgia Ford responded

Thank you for your feedback! We're thrilled to hear that our team was helpful in assisting you with selecting your new truck and that the process went smoothly. We aim to make everything as efficient and easy as possible for our customers. If you have any further questions or need assistance, don’t hesitate to reach out. We appreciate your business and hope you enjoy your new truck!

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