Smooth, professional, transparent and great overall!
Will definitely be coming back for our next car.
Will definitely be coming back for our next car.
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by GO111EZ
Verified Customer
Verified Customer
Apr 04, 2025 -
Van Nuys Chrysler Dodge Jeep Ram responded
We're delighted to hear about your positive experience at Van Nuys Chrysler Dodge Jeep Ram! Our team is committed to providing smooth and transparent service. We look forward to assisting you with your next car purchase!
Perfect and accommodating in every way.
They’re kind, thorough pros, through and through! The best in the SFV.
They’re kind, thorough pros, through and through! The best in the SFV.
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by Michael Bednarsky
Verified Customer
Verified Customer
Service Price Transparency
Apr 03, 2025 -
Van Nuys Chrysler Dodge Jeep Ram responded
Michael, thank you for the glowing review! We're delighted to hear that our team at Van Nuys Chrysler Dodge Jeep Ram provided such a perfect and accommodating experience. We appreciate your support and look forward to serving you in the future!
Bunch of scammers and thief’s, they took almost 3 months
to pay me off on my trade-in dodged multiple calls. Text messages lied to me in person telling me they’ll have a check ready for me multiple times al
to pay me off on my trade-in dodged multiple calls. Text messages lied to me in person telling me they’ll have a check ready for me multiple times also I need to mention the vehicle I traded in had parts stripped off of it and swapped with another identical vehicle that an employee owned, they proceeded to sell my car which they hadn’t paid me for yet with swapped parts that aren’t even part of the spec. Anyone can look up that car and see that it’s missing specific dealer options. Theres only one manager in this dealer I can say is honest his names Erick I appreciate his help. everyone els can eat xxxx.
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by Prestige_710
Verified Customer
Verified Customer
Service Price Transparency
Dec 23, 2024 -
Van Nuys Chrysler Dodge Jeep Ram responded
It's concerning to hear about your experience, and I apologize for any frustration caused by the delay in payment and issues with your trade-in. We strive for transparency and integrity, so this feedback is taken seriously. I'm glad Erick was able to assist you; however, I'd like to address these concerns further if you're willing. Please feel free to reach out at your convenience. Thank you, Mike Asatryan – Director of Fixed Operations – mikea@vannuyscdjr.com – 818-423-6255
I wouldn't recommend this dodge dealership, they lie
about there sale adds and charge you way more and definitely don't bring your car in for services it will be there for weeks and they offer no rental
about there sale adds and charge you way more and definitely don't bring your car in for services it will be there for weeks and they offer no rentals, bad place.
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by MTMDRYWALL
Verified Customer
Verified Customer
Dec 05, 2024 -
Van Nuys Chrysler Dodge Jeep Ram responded
We're sorry to hear about your experience with our dealership. We strive for transparency in our sales and efficient service, so it's concerning to learn that we fell short. We'd like the opportunity to address these issues directly and make things right if possible. Please feel free to reach out at your convenience. Thank you, Jonathan Schwartz - General Manager - jonathans@vannuyscdjr.com - (818) 731-4893
This is the worst service provider in the industry.
The level of arrogance at this place is shocking! I will NEVER work with these a...holes again. They are never helpful and rip you off at every ste
The level of arrogance at this place is shocking! I will NEVER work with these a...holes again. They are never helpful and rip you off at every step of the process from buying the car to servicing it.
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by seluronking
Verified Customer
Verified Customer
Service Price Transparency
Nov 24, 2024 -
Van Nuys Chrysler Dodge Jeep Ram responded
It's disappointing to hear about your experience, and I apologize for any frustration you encountered. We strive to provide helpful and respectful service at every step, so this feedback is concerning. If you're open to discussing the details further, please reach out directly so we can address these issues properly. Thank you, Mike Asatryan – Director of Fixed Operations – mikea@vannuyscdjr.com – 818-423-6255
RW VNCDJR is the worst dealer in America!
I sued and won a settlement of $159,000 from CDJR, after they sold me a dangerous Lemon and made no effort to repair it despite repeated visits.
I sued and won a settlement of $159,000 from CDJR, after they sold me a dangerous Lemon and made no effort to repair it despite repeated visits.
I was sent by CDJR Corp. to the CDRJ Simi Valley dealership to finally get a real evaluation of the problems & defects. The Simi Valley CDJR techs took the vehicle for a real-world test drive and realized the vehicle was unsafe.
Despit this CDJR Corp. still refused to return my funds and take the vehicle back. Two and a half years later, they settled and took back the vehicle and paid a settlement that was over 3 times what I origianlly paid RW VN CDJR.
Don't buy from Russel Westbrook's VN CDJR! Go buy an Electric car from Honda, Lucid or Polestar instead.
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by DAVIDCITRONE
Service Price Transparency
Nov 24, 2024 -
Van Nuys Chrysler Dodge Jeep Ram responded
David, it's concerning to hear about your experience and the challenges you faced. We strive for customer satisfaction and apologize if we fell short in this instance. If there's anything further you'd like to discuss or any questions you have, please feel free to reach out.
Thank you,
Jonathan Schwartz - General Manager - jonathans@vannuyscdjr.com - (818) 731-4893
Nov 24, 2024 -
DAVIDCITRONE responded
Hello Jonathan,
RW VN CDJR is only concernd now that a settlement to avoid a major loss in court was tendered, literally on the courthouse steps. No attempt was ever made by RW VN CDJR to dismiss service workers who bold faced lied; about performing a serious test drive to determine the very real and dangerous problems easliy identified by the Simi Valley CDJR dealership techs and service reps (who were top notch and honest unlike RW VN CDRS's). No attempt was ever made to take back the vehicle and return my funds (despite complaints over a 2-year period). No contact from any Manager within the dealership was ever extended to my person, despite my many contacts with RW VN CDJR. No attempt to compensate me directly for my loses from RW VN CDJR, who instead chose to hid behind a litaney of denials and obfuscation.
Until I am compensated directly by Russel Westbrook & VN CDJR persoanlly for some tens of thousands of dollars, for an accident involving this RW VN CDJR lemon, which only after a lawsuit that lasted over 2 years, was I absolved as the responsible party, due to multiple manufacturer defects and RW VN CDJR's inability to detect them and correct them despite numerous attempts, hence the $159,000 dollar settlement by CDJR Corp (FAC).
If I was you Jonathan, I would come up with a 5 figure number to offer the abused and neglected party, however that would require Russell Westbrook himself and the VN CDJR dealership behaving like "Old Time" Americans and doing the right thing and making a seperate settlement offer to myself. I am not holding my breath, that any such renumeration will be forthcoming from Russell Westbrook or the dealership that carries his name. Until I am financailly compensated directly by RW VN CDJR, I will continue to use the internet as a bullhorn to stay away from all CDJR products & RW VN CDJR. In a word, this is how Russell Westbrook and VN CDJR treat returning clients (this Jeep Grand Cherokee was the 2nd $50K vehicle I purchased from the dealership within 4 years). That word is "Sucks!"
Standing by for a cash offer from RW VN CDJR to make this right, or you can expect more of these "Reviews" of your crooked dealership.
Go buy an Electric Vehicle from a manufacturer who actually cares about their clients and the enviroment.
David Citrone
U.S. Army & Desert Storm Veteran
This guys abuse his position as manager.
He is un respectful . does not listen to this customer and he does not care to get a good quality car to the buyers . if he was working for me he
He is un respectful . does not listen to this customer and he does not care to get a good quality car to the buyers . if he was working for me he would not be working For me I’m trying to reach Mr Badie Audish no luck yet
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by ortegaj1954
Oct 21, 2024 -
Van Nuys Chrysler Dodge Jeep Ram responded
It's concerning to hear about your experience with our manager, and I apologize for any disrespect or lack of attention you felt. We strive to provide quality service and vehicles, so this feedback is important. Please reach out directly so I can assist you. Thank you, Jonathan Schwartz - General Manager - jonathans@vannuyscdjr.com - (818) 731-4893
Oct 21, 2024 -
ortegaj1954 responded
Sir thank you for your concern into this matter I have spoken to Mr Badie I have explained the concerns and condition of the car I got I bought the car in Sunday it was back to the dealer on Monday for 3 days , my mistake I did not check tha car. Since it took about 8 hours. To close the deal. My mistake . but I was told. The car was certified and checked by your mechanics some how I got a car with dirt and scratches. All over inside , But the main thing the car had very little oil or no oil in the motor is my major concern . How the car was checked. ? All has been fix to a level . hope no issues will come later for the motor been out of oil , still I’m waiting for a second key and owner manual. Elisa from finance is helping on this . Sir thank you for your concerns into this matter sorry for any inconvenience once again I appreciate you paying attn to Retire client. Muchas gracias blessings
This was an absolute scam.
I was taken advantage of at the Van Nuys location. I went in for a tune-up on Monday, September 16th where Hector told me that I’d need to rent a car
I was taken advantage of at the Van Nuys location. I went in for a tune-up on Monday, September 16th where Hector told me that I’d need to rent a car before my car was even looked at. That was the first red flag. I thought I’d be getting an oil change and maybe new tires. What happened next was that I couldn’t get in touch with anyone for 4 days while I was also renting a car…Finally on Friday, September 20th, I was told that I needed a brake job. I then received a text from Hector asking me where my wheel locks were, which seemed suspicious. I thought during these last 4 days they would have already given me an oil change, checked my car, looked at the tires, and done the work. Instead, I finally have Hector reach out to say what needed to be done 4 days later. Obviously they hadn’t given my car a diagnostics check until that Friday morning, meaning they held it for 4 whole days of which I was paying for a rental. To my shock, when I received my car, the tires were not looked at (which I do need new tires), I didn’t get an oil change, and the price was outrageous. I was charged over $2,100 with $900 of that being labor alone, just for a brake job. I will never be returning.
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by mal
Verified Customer
Verified Customer
Service Price Transparency
Oct 21, 2024 -
Van Nuys Chrysler Dodge Jeep Ram responded
It's concerning to hear about your experience at our Van Nuys location. We strive for transparency and efficiency, so it's disappointing that we missed the mark during your visit. I apologize for any inconvenience caused by the delay and unexpected costs, and I'd like to discuss this further with you to address these issues directly. Please feel free to reach out when convenient. Thank you, Mike Asatryan – Director of Fixed Operations – mikea@vannuyscdjr.com – 818-423-6255
The best customer service the best people I love deal
with those people. Thank you so much for everything. I really appreciate you. God bless all thank you again. I will never go to different. Diler only
with those people. Thank you so much for everything. I really appreciate you. God bless all thank you again. I will never go to different. Diler only you guys. Thank you again.
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by revonshatah
Verified Customer
Verified Customer
Other Employees Tagged:
Emily
Sep 19, 2024 -
Van Nuys Chrysler Dodge Jeep Ram responded
We're so glad to hear you had such a positive experience with our team at Van Nuys Chrysler Dodge Jeep Ram! Thank you for your kind words and continued support. Safe travels ahead!
Mike the salesman was good and I really like the deal.
I got much appreciated.
I got much appreciated.
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by gevorgakopyan
Verified Customer
Verified Customer
May 29, 2024 -
Van Nuys Chrysler Dodge Jeep Ram responded
Congrats on your new ride! The Van Nuys Chrysler Dodge Jeep Ram team is happy to hear you had a five-star experience with MIke. We hope you enjoy the roads ahead!