Josh Luna

I have been going to Coast BMW for about 3 years and my best experiences have been because of their new service advisor, Karina Gonzales! Every time you enter the building she greets you with the biggest s best experiences have been because of their new service advisor, Karina Gonzales! Every time you enter the building she greets you with the biggest smile and makes you feel welcomed. She definitely brightens your day when you are there (whether it’s because you are getting something fixed or just some routine maintenance done). Her customer service is impeccable. She treats everyone so nice and as if they truly are family. And she truly is a BMW enthusiast so you know she cares about the brand she represents! Highly impressed! Will be recommending anyone I know with a BMW to head over to see Karina if they need to have service done with an stress-free experience. To have a service advisor like Karina to take care of you and your car is why BMW is such a respected brand. More

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Parts couldn’t fix my spoiler on my brand new car that was falling off. Three different appointments and still couldn’t. Hilariously sad. Anyway, service manager wouldn’t do anything about the overspray I was falling off. Three different appointments and still couldn’t. Hilariously sad. Anyway, service manager wouldn’t do anything about the overspray I found and the calcium deposit on the rear window, indicating repairs. On a brand “new” car. Sold new damaged goods. The last straw was when Tony Vital, a SA, tried charging me $2,800 or so on a part that was supposedly causing my front left tires toe measurement to be off. So it was driving pretty bad. Tony tried to pull a fast one. I know he gets a cut. I of course didn’t go through with it. Found the part online for $398. Some lack character and respect, nothing new. BMW makes amazing cars, it’s a shame some people cannot have ownership of one without the ill advised tactics used by the places that sell them. All they do is sell them, that’s it. At least in my experience. Hope this helps someone. More

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Overall good dealership just consistent problem with communication and execution. That is pretty much been the only thing consistent over the mini mini years of BMW. Like a communication/execution. Ther communication and execution. That is pretty much been the only thing consistent over the mini mini years of BMW. Like a communication/execution. There’s been some improvement the last few years. Pre-Covid. I would set foot in BMW Slo. I would rather drive to Santa Maria. The last few years has shown some improvement but much more is needed. More

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Roger always provides a top notch customer experience anytime I go into BMW SLO. Always gets me an answer for the many questions I always have in regards to my vehicles service. anytime I go into BMW SLO. Always gets me an answer for the many questions I always have in regards to my vehicles service. More

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What a horrible experience. My boyfriend took his car in for an oil change at the dealership and the tech backed the car into a disabled parking sign. It created a sizable dent. My boyfriend took his car in for an oil change at the dealership and the tech backed the car into a disabled parking sign. It created a sizable dent. The dealership said they would repair it since they were at fault. Their "repair" did nothing to fix the damage. The behavior of Josh Luna was incredibly unprofessional as well. He barred us from the premises and the dealership is not going to fix the damage they caused. If you like your car DO NOT take it to this dealership. More

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I had the pleasure of working with Steven Simpers during my recent experience at BMW of San Luis Obispo, and I cannot express enough how impressed I am with his exceptional support and professionalis during my recent experience at BMW of San Luis Obispo, and I cannot express enough how impressed I am with his exceptional support and professionalism. From the moment I stepped into the dealership, Steven went above and beyond to make me feel welcome and valued as a customer. Steven's knowledge of BMW vehicles is truly remarkable. He patiently answered all of my questions and took the time to understand my specific needs and preferences. More

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Karsten is top notch Genius for BMW SLO! Karsten answers my questions, helpful and courteous. Steven Simpers is one of the best service advisors BMW SLO!! Karsten answers my questions, helpful and courteous. Steven Simpers is one of the best service advisors BMW SLO!! More

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Richard Heystee was great to work and met my expectations with my vehicle service needs. with my vehicle service needs. More

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I brought my vehicle in for a recall. It was my first visit to BMW of SLO. Turned out my vehicle needed some additional service & Richard was great. He arranged for a loaner car, explaine It was my first visit to BMW of SLO. Turned out my vehicle needed some additional service & Richard was great. He arranged for a loaner car, explained what needed to be done & kept in constant contact while giving me updates on the progress of my repairs. Everyone that I dealt with was extremely friendly and happy to help. Definitely A+ when it comes to great customer service! More

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I always receive the best service at BMW of SLO. They take great care of my car and offer top notch service! My car is in excellent hands here at BMW of SLO! They take great care of my car and offer top notch service! My car is in excellent hands here at BMW of SLO! More

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