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Josh Hyams
Josh Hyams at Russ Darrow Mazda of Madison
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Josh Hyams

Service Advisor

Russ Darrow Mazda of Madison

2302 W. Beltline Hwy.
Madison, WI 53718

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4.8
14 Reviews

Dealership Experience

2 yrs, 5 mos

4.8

14 Reviews

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14 Reviews of Josh Hyams

March 12, 2025

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Employee Rating

I enjoy working with Josh, he's very professional and courteous. Thanks for your help. More

by TONY
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
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Mar 13, 2025

Russ Darrow Mazda of Madison responded

Tony, It's great to hear that Josh was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Mazda of Madison! Nick Zinniel nicholas.zinniel@russdarrow.com

March 07, 2025

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Employee Rating

We want to thank Russ Darrow Mazda for the loaner vehicle. It helped get us to our medical appointments. More

by MAGGIE.GILCHRIST58
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leah Hoefling, Ethan Her, Andrew Bustos

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Mar 07, 2025

Russ Darrow Mazda of Madison responded

Maggie, it's great to hear that we were able to help you out! We are so glad that you were able to get your car serviced and make it to your medical appointments. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Mazda of Madison! Nick Zinniel nicholas.zinniel@russdarrow.com

March 05, 2025

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Great customer service. Loved that they washed my car after service. Will come back for service. More

by danny.frey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 06, 2025

Russ Darrow Mazda of Madison responded

Danny, Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Nick Zinniel nicholas.zinniel@russdarrow.com

March 05, 2025

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Service was professional, courteous and done in a timely fashion. It was a positive experience. More

by GAMARA7036
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 06, 2025

Russ Darrow Mazda of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your service expectations. Thank you for choosing Russ Darrow Mazda of Madison, we look forward to having you as a valued customer for many years to come! Nick Zinniel nicholas.zinniel@russdarrow.com

March 03, 2025

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Employee Rating

Brought in for warranty work. Had to take vehicle back due to leaking oil after warranty work. Tech pinched valve cover gasket when re assembled. Vehicle began leaking oil. After More

by Wes K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ethan Her

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Mar 03, 2025

Russ Darrow Mazda of Madison responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Nick Zinniel nicholas.zinniel@russdarrow.com

February 22, 2025

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Employee Rating

The best dealerships I ever had the service was very fast service Russ Darrow mazda More

by Fuad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leah Hoefling, Ethan Her

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Feb 23, 2025

Russ Darrow Mazda of Madison responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Mazda of Madison. Nick Zinniel nicholas.zinniel@russdarrow.com

February 19, 2025

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Employee Rating

Josh has always been great at communicating and following up. He is ready to answer questions and concerns whenever I ask. More

by AMANDAELHARTI
Recommend Dealer
Yes

Other Employees Tagged: Leah Hoefling

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Feb 19, 2025

Russ Darrow Mazda of Madison responded

Thank you, Amanda, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Josh and our team, and we look forward to working with you again. Nick Zinniel nicholas.zinniel@russdarrow.com

February 14, 2025

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Employee Rating

Reliable and professional. I do wish every once in a great while they would offer a coupon for a free oil change. More

by STUARTAASE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leah Hoefling, Andrew Bustos

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Feb 16, 2025

Russ Darrow Mazda of Madison responded

Thanks, Stuart, for sharing your thoughts about your experience with Russ Darrow Mazda of Madison. We appreciate your business and hope to see you again soon! Nick Zinniel nicholas.zinniel@russdarrow.com

February 11, 2025

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Employee Rating

Pleasent customer service, work was done on time and done well. The waiting lounge was comfortable and had snacks and drinks free of charge. More

by fairview217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dylan Marshall, Leah Hoefling

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Feb 11, 2025

Russ Darrow Mazda of Madison responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Nick Zinniel nicholas.zinniel@russdarrow.com

February 06, 2025

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Employee Rating

I appreciate the kindness of the people working. And the good work that is done on my vehicle. More

by benignib
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leah Hoefling, Ethan Her, Andrew Bustos

Report | Print
Feb 07, 2025

Russ Darrow Mazda of Madison responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Mazda of Madison! Nick Zinniel nicholas.zinniel@russdarrow.com

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