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Josh Hyams
Josh Hyams at Russ Darrow Mazda of Madison

Josh Hyams

Service Advisor

Russ Darrow Mazda of Madison

2302 W. Beltline Hwy.
Madison, WI 53718

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4.9
83 Reviews

Dealership Experience

3 yrs, 3 mos

4.9

83 Reviews

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83 Reviews of Josh Hyams

January 21, 2026

Dealership Rating
Employee Rating

Everyone at Russ Darrow is always friendly and helpful. I always appreciate the professionalism and knowledge that they show me. I have had 3 vehicles from them and I have been happy with the buying exper More

by SARAH.RECOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leah Hoefling, Ethan Her, Andy Bustos

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Jan 21, 2026

Russ Darrow Mazda of Madison responded

Thanks for sharing about your experience with Russ Darrow Mazda of Madison. We appreciate your business and hope to see you again soon! Nick Zinniel nicholas.zinniel@russdarrow.com

January 17, 2026

Dealership Rating
Employee Rating

Very attentive to customer needs. Very friendly and they seem to always go the extra mile for your satisfaction. More

by VELAZQUEZ6565
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leah Hoefling

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Jan 17, 2026

Russ Darrow Mazda of Madison responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Nick Zinniel nicholas.zinniel@russdarrow.com

January 08, 2026

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Employee Rating

Attentive customer service. Respectful of the customer’s time. Thorough review of the diagnosis via video. More

by MROZ34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ethan Her

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Jan 08, 2026

Russ Darrow Mazda of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Nick Zinniel nicholas.zinniel@russdarrow.com

January 01, 2026

Dealership Rating
Employee Rating

I was in a bind and live 90 minutes away. They were kind, professional, and fit me in for a major repair so I could get home. They are wonderful! More

by SMELODIEROSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leah Hoefling, Ethan Her, Andy Bustos

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Jan 01, 2026

Russ Darrow Mazda of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Mazda of Madison, we look forward to having you as a valued customer for many years to come! Nick Zinniel nicholas.zinniel@russdarrow.com

December 31, 2025

Dealership Rating
Employee Rating

Russ Darrow Mazda of Madison has hands down the best customer service in all departments. Very trustworthy people and they are there to make your life easier with big decisions. More

by JESSIC4.H1NTZ99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Faber

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Dec 31, 2025

Russ Darrow Mazda of Madison responded

Thank you for choosing Russ Darrow Mazda of Madison. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Nick Zinniel nicholas.zinniel@russdarrow.com

December 26, 2025

Dealership Rating
Employee Rating

Thank you for changing my oil, even though I had the appointment time wrong. It was an all around positive experience! More

by Angeline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leah Hoefling, Ethan Her, Andy Bustos

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Dec 26, 2025

Russ Darrow Mazda of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Nick Zinniel nicholas.zinniel@russdarrow.com

December 19, 2025

Dealership Rating
Employee Rating

I've been there twice for different services and it's been an incredible experience both times. The only place I'll go to in Wisconsin. More

by taylorbang04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leah Hoefling, Ethan Her, Andy Bustos

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Dec 19, 2025

Russ Darrow Mazda of Madison responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Mazda of Madison. Nick Zinniel nicholas.zinniel@russdarrow.com

December 09, 2025

Dealership Rating
Employee Rating

Great service from start to finish. Professional and efficient. Time spent there was minimal and it was even great to get my car washed. More

by VALLEE63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Not sure of the girl that worked on my car but she was great and thorough

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Dec 09, 2025

Russ Darrow Mazda of Madison responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Mazda of Madison to be a positive one. Please don't hesitate to reach out if you need anything else. Nick Zinniel nicholas.zinniel@russdarrow.com

December 05, 2025

Dealership Rating
Employee Rating

The service staff is very kind, competent, and forthcoming. They have been very helpful with my concerns and questions. More

by hregan0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leah Hoefling, Ethan Her, Andy Bustos

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Dec 05, 2025

Russ Darrow Mazda of Madison responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Mazda of Madison. Nick Zinniel nicholas.zinniel@russdarrow.com

November 25, 2025

Dealership Rating
Employee Rating

Excellent customer service. Andy in the service department is always very helpful. Happy with our CX 5 More

by SCOFRIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leah Hoefling, Ethan Her, Andy Bustos

Report | Print
Nov 25, 2025

Russ Darrow Mazda of Madison responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Nick Zinniel nicholas.zinniel@russdarrow.com

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