Josh Halterman

Lexus of Chattanooga responded

Thank you so much for sharing your wonderful experience with us! We’re delighted to hear how much you appreciated our pickup and return service—especially since we know how important convenience is for our valued customers like yourself. It’s fantastic that the Fall Road Trip Special and headlight cleaning exceeded your expectations, and we’re glad Josh and our team made the whole process seamless and friendly. Your kind words mean the world to us, and we’re honored to have earned your trust. If you ever need anything in the future, please don’t hesitate to reach out!

Lexus of Chattanooga responded

Thank you for sharing your feedback about your recent visit to our service department. We apologize for the inconvenience you experienced due to the noise and layout of our new service area. With the growing number of customers needing vehicle service, we had to expand the space for our team to work more efficiently and accommodate everyone. Building a brand new Lexus store was a significant and expensive endeavor, aimed at providing better service and convenience for our valued customers. We're glad to know that your service advisor provided excellent assistance despite the challenges. Please know that we take your comments seriously and will consider them as we look for ways to improve our service environment. We appreciate your input and hope to provide you with a better experience in the future. If there's anything more we can do to address your concerns, please don't hesitate to reach out to us directly.

Lexus of Chattanooga responded

We're honored to have earned your trust and loyalty as a repeat customer at Lexus of Chattanooga! Knowing that you've chosen us for your last three vehicles speaks volumes about the comfort, dependability, and quality of service you've experienced with us. Providing top-notch vehicles and excellent service is at the core of what we do, and we're thrilled that we've been able to meet your expectations time and time again. Thank you for your continued support, and please know that we're here to assist you with anything you may need in the future. Whether it's maintenance, upgrades, or exploring new models, our team is dedicated to ensuring your satisfaction every step of the way. Thank you for choosing Lexus of Chattanooga, and we look forward to serving you for many more years to come!