Josh Alvarado

This is the worst service provider in the industry. The level of arrogance at this place is shocking! I will NEVER work with these a...holes again. They are never helpful and rip you off at every ste The level of arrogance at this place is shocking! I will NEVER work with these a...holes again. They are never helpful and rip you off at every step of the process from buying the car to servicing it. More

by seluronking Verified Customer Verified Customer

Report | Print

RW VNCDJR is the worst dealer in America! I sued and won a settlement of $159,000 from CDJR, after they sold me a dangerous Lemon and made no effort to repair it despite repeated visits. I sued and won a settlement of $159,000 from CDJR, after they sold me a dangerous Lemon and made no effort to repair it despite repeated visits. I was sent by CDJR Corp. to the CDRJ Simi Valley dealership to finally get a real evaluation of the problems & defects. The Simi Valley CDJR techs took the vehicle for a real-world test drive and realized the vehicle was unsafe. Despit this CDJR Corp. still refused to return my funds and take the vehicle back. Two and a half years later, they settled and took back the vehicle and paid a settlement that was over 3 times what I origianlly paid RW VN CDJR. Don't buy from Russel Westbrook's VN CDJR! Go buy an Electric car from Honda, Lucid or Polestar instead. More

Report | Print

Worst dealership I've ever dealt with. Customer service blows and they try to upsell you (rip you off) constantly. I remember one time they told me I needed 4 new break pads and 4 new Customer service blows and they try to upsell you (rip you off) constantly. I remember one time they told me I needed 4 new break pads and 4 new rotors. I told them, "Take my car off the lift immediately." I then replaced the front rotors and breaks myself and left the back ones on. Still haven't replaced the back break pads or rotors and it's been three years. However, they are due. I've had oil changes where they forgot to put filters back on and my favorite was after getting an oil change I drove about 1k miles and my Check Engine light along with my Oil Pressure light came on. My oil tank was empty. I took the vehicle in because my Oil Cap doesn't spin off (another annoying quirk) and they filled it. After asking my VNCDJR Representative what happened. He said, "I don't know." I then prodded and asked, "Is it possible they didn't put oil in my vehicle?" He replied nonchalantly, "That's possible." My Jeep Renegade has been burning oil ever since. I have to add oil every 2k miles. When we did a diagnostic as to whether the engine was burning oil or not, the result came back negative. This added fuel to my fire. This is impossible, as I am burning and blowing through oil on a regular basis. My vehicle doesn't even have 60k and I'm afraid I'll be replacing the engine soon. I am shocked and appalled at the lack of responsibility and treatment of this dealership and now that my 5Y 50K mile warranty is over, I will never go back. The only positive thing about VNCDJR is they wash your car after they F*xx you. P.S. This review at dealrater.com is forcing me to rate people I've never worked with. Sadly the stars I'm about to leave for Josh, Sagar and Eric are not representative of the work they do. Please ignore. More

by BEAU.ROBINSON89 Verified Customer Verified Customer

Report | Print

This guys abuse his position as manager. He is un respectful . does not listen to this customer and he does not care to get a good quality car to the buyers . if he was working for me he He is un respectful . does not listen to this customer and he does not care to get a good quality car to the buyers . if he was working for me he would not be working For me I’m trying to reach Mr Badie Audish no luck yet More

Report | Print

This was an absolute scam. I was taken advantage of at the Van Nuys location. I went in for a tune-up on Monday, September 16th where Hector told me that I’d need to rent a car I was taken advantage of at the Van Nuys location. I went in for a tune-up on Monday, September 16th where Hector told me that I’d need to rent a car before my car was even looked at. That was the first red flag. I thought I’d be getting an oil change and maybe new tires. What happened next was that I couldn’t get in touch with anyone for 4 days while I was also renting a car…Finally on Friday, September 20th, I was told that I needed a brake job. I then received a text from Hector asking me where my wheel locks were, which seemed suspicious. I thought during these last 4 days they would have already given me an oil change, checked my car, looked at the tires, and done the work. Instead, I finally have Hector reach out to say what needed to be done 4 days later. Obviously they hadn’t given my car a diagnostics check until that Friday morning, meaning they held it for 4 whole days of which I was paying for a rental. To my shock, when I received my car, the tires were not looked at (which I do need new tires), I didn’t get an oil change, and the price was outrageous. I was charged over $2,100 with $900 of that being labor alone, just for a brake job. I will never be returning. More

by mal Verified Customer Verified Customer

Report | Print

The best customer service the best people I love deal with those people. Thank you so much for everything. I really appreciate you. God bless all thank you again. I will never go to different. Diler only with those people. Thank you so much for everything. I really appreciate you. God bless all thank you again. I will never go to different. Diler only you guys. Thank you again. More

by revonshatah Verified Customer Verified Customer

Report | Print

Mike the salesman was good and I really like the deal. I got much appreciated. I got much appreciated. More

by gevorgakopyan Verified Customer Verified Customer

Report | Print

Amazing service tremendous people very polite and they know what they’re doing they serviced my car on time with no problem truly amazing know what they’re doing they serviced my car on time with no problem truly amazing More

by gevorksimonyan Verified Customer Verified Customer

Report | Print

Very satisfied with the dealership and the service…. My service advisor Roger was great…. Very communicative in terms of the work that had to be done and when the car would be completed…. My service advisor Roger was great…. Very communicative in terms of the work that had to be done and when the car would be completed…. More

by jaroesty Verified Customer Verified Customer

Report | Print

BAD & FRUSTRATING - It's exceptionally inconvenient to have to wait a month or more to get an appointment to get your vehicle looked at. Then, it took them almost an additional week to take 1 hour to di have to wait a month or more to get an appointment to get your vehicle looked at. Then, it took them almost an additional week to take 1 hour to diagnose the problem. (Also, them charging $300/hr. for service, is exceptionally high, & not affordable for almost anyone.) It's also frustrating to have paid $3,500 for a lifetime extended engine warranty from the person that sold me the vehicle, & then to be told when I do need service, that NONE of the engine parts that are causing the "check engine" light to illuminate, are covered under that warranty! The dealership repair center said, "we plug the part number into the computer, & if it says tge parts are not covered, sorry, there's nothing we can do." The shocking part I truly didn't expect after being disappointed in no warranty coverage, was to be told I was now being charged $300 to pick up my broken vehicle. (Meaning that even diagnosing the warranty problem was costing me their gluttonous $300/hr.) Imagine being told by a salesperson selling you a very expensive lifetime extended warranty that all mechanical issues would be covered... then you buy that warranty on good faith... the vehicle check engine light comes in & they hold your vehicle for a week before letting you know that not only AREN'T they going to fix your vehicle, but are now charging you $300 to get the broken vehicle back!? It's really kind of gross & feels really predatory. The service manager gave me the Mopar lifetime warranty phone number to ask them to approve the repairs, but that was friutless. The out-of-country call center said they couldn't help...in fact, they said the same thing the dealership said which was, "we plug the part number into the system & it tells us if the part is covered or not." Just be careful . When it costs you $300 to have an auto shop diagnose a simple check engine light, you know they don't care about your future business or referrals. I did end up paying over $1,100 to get the repair done because it made more sense to me than paying $300 to get my vehicle back broken. (Special note: If you don't have cash, & need to put the proxy repair on a credit card, they now have a new 3% processing fee to run your credit card!) Such bad, predatory business practices they've got. Maybe use Google or Yelp reviews & find an auto shop with good reviews, that doesn't gouge it's clients? 🤷‍♂️ More

by johnbobnes Verified Customer Verified Customer

Report | Print