Joseph Urse

They changed a part that was recalled and a week later a light comes on for repairs. Was quoted $160 to evaluated the code - called & talked to the service mgr - Mr. Urse. He apologized and said if it was r light comes on for repairs. Was quoted $160 to evaluated the code - called & talked to the service mgr - Mr. Urse. He apologized and said if it was related to the part they replaced there would be no charge. Well. It was because of that part! I was not charged and for the inconvenience I’m supposed to get a free oil change when that light comes on. This is the 2nd time I have left the service center and within a week, get a service light. Looks very suspicious that this happens. Love this CRV. Also got a call from a salesman wanting to know if I wanted to trade it in & could possibly get my payments down - I paid it off 2 years ago! lol. More

by debbiez2 Verified Customer Verified Customer

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Joe Urse got me in and out and back to work! Keep up the excellent work! Keep up the excellent work! More

by Peter Pedula Verified Customer Verified Customer

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Very nice at check in. Informative and helpful! Highly recommend . Easy check in and got my car done in an hour! Informative and helpful! Highly recommend . Easy check in and got my car done in an hour! More

by arohrbaugh14 Verified Customer Verified Customer

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Service personnel were very courtesy, continually updating me on when my car would be fixed. Overall a great experience. updating me on when my car would be fixed. Overall a great experience. More

by rmcclure129 Verified Customer Verified Customer

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The service department is awesome, in and out quickly. Would highly recommend bringing your car here for service. Would highly recommend bringing your car here for service. More

by callaway86 Verified Customer Verified Customer

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Very helpful efficient Listens to feedback Quick response Comfortable waiting area Friendly and quick setvice response Comfortable waiting area Friendly and quick setvice More

by rosieann70 Verified Customer Verified Customer

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Jillian was super helpful when I had a ton of issues with my car. She's a delight and I believe I will be taking my car here for maintenance from now on. Thanks! my car. She's a delight and I believe I will be taking my car here for maintenance from now on. Thanks! More

by almchik93 Verified Customer Verified Customer

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Jordan was amazing, professional and extremely helpful in the whole situation! I dropped off my vehicle and wasn't able to pick ot up due to failing a frame recall. Jordan and coworkers were knowledgeable on the whole situation! I dropped off my vehicle and wasn't able to pick ot up due to failing a frame recall. Jordan and coworkers were knowledgeable on the next steps in the process. Friendly, pleasant and i would absolutely recommend Mountaineer Honda service department! More

by ROXIE.MONTGOMERY87 Verified Customer Verified Customer

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The Honda dealership is great and has nice cars and the guy who helped me has nice hair. guy who helped me has nice hair. More

by cdgorman Verified Customer Verified Customer

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I had an issue with the oil change service but Joe Urse took care of it. Love the service at my local honda dealership. These guys will go above and beyond. Highly recommended. took care of it. Love the service at my local honda dealership. These guys will go above and beyond. Highly recommended. More

by KHOSA11 Verified Customer Verified Customer

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