Joseph Mnassa
Joseph Mnassa at Greenway Kia East
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Joseph Mnassa

GM

Greenway Kia East

8701 East Colonial Dr
Orlando, FL 32817

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4.1
160 Reviews
4.1

160 Reviews

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160 Reviews of Joseph Mnassa

August 16, 2024

Dealership Rating
Employee Rating

I've purchased several cars here from Pedro and it has always been a pleasure. He treats me like family and I will continue to buy from him and this dealership for as long as Kia continues to make great c More

by BERMUDEZ.RUBEN1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 19, 2024

Greenway Kia East responded

Thank you for your continued trust in Pedro and the Greenway Kia East team! We're delighted to hear that each purchase has been a pleasure. Looking forward to serving you again with more great Kias!

August 06, 2024

Dealership Rating
Employee Rating

The single most dishonest group of people I have ever encountered. I bought a car 6 weeks ago, they have tried to weasel out of every promise they made. They still haven’t paid off the trade in, every ti More

by logan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Aug 19, 2024

Greenway Kia East responded

Logan, this is very concerning to hear and certainly not the experience we aim for. We apologize for any inconvenience caused and would like to address these issues promptly. Please reach out directly so we can resolve this matter as soon as possible. Thank you, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com

July 21, 2024

Dealership Rating
Employee Rating

I am absolutely grateful and also impressed with the professionalism that carries out through Greenway Kia Dealership. From the moment you walk in, until you leave the premises. This is exactly the reas More

by borinquenllc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 23, 2024

Greenway Kia East responded

We're so glad to hear that you and your wife had such a positive experience at Greenway Kia East! Your continued support means the world to us. Thank you for sharing this wonderful feedback!

June 17, 2024

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Employee Rating

Good service take care faster rapid 💯 and effective to the customer service take care faster and More

by BLENDARTURNO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 17, 2024

Greenway Kia East responded

We're thrilled our team hit the mark with prompt service! Thank you for choosing Greenway Kia East. Until next time!

June 10, 2024

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Employee Rating

Update on this dealership. Two of their employees commented on my reviews, asking me to reach out to them to make a service recovery whatsoever. I immediately reached out, but More

by MARK.TULINAO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Gina Carpio, Simon Dib

Jun 26, 2024

Greenway Kia East responded

It's disappointing to hear about your experience with our after-sales service, Mark. We sincerely apologize for the lack of follow-up and understand how frustrating this must be. Please reach out again so we can address your concerns promptly. Thank you, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com

Jun 27, 2024

MARK.TULINAO responded

With all due respect, you can check your email and see my message there. You can reply to it if you are really sincere in giving a better after-sales service. Even the break check is overdue when you guys sold me the car. I wonder why when the agent showed me the carfax report, the tire rotation and break check overdue is not there. But when I bought the car, those alerts immediately popped up.

June 06, 2024

Dealership Rating
Employee Rating

***Buyer Beware*** This dealership WILL NOT help you with anything once they have your money. I have tried contacting the General Manager on 20+ occasions by both email and phone without a single response or More

by Kirk Turner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Hicham Belharsa

Jun 26, 2024

Greenway Kia East responded

Kirk, I'm genuinely sorry to hear about your frustrating experience. We strive for excellent customer service and it's clear we've fallen short here. I assure you that we do care and want to resolve this issue — I will reach out directly so we can address it promptly. Thank you, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com

June 03, 2024

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Employee Rating

The service, the salesman, the manager ad the accounts people were great. We were doing a lot of the leg work online and got to the store in and out in record time . More

by Mehanna86
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 03, 2024

Greenway Kia East responded

Thank you for sharing your experience! We're delighted to hear that our team at Greenway Kia East made the process quick and efficient. Enjoy your new vehicle, and we appreciate your support!

June 02, 2024

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Employee Rating

Very unresponsive. I called to follow up and the phone rang for an hour and no one answered, not even the Operator. When I went to pick it up the GM said they were busy More

by afotoguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 03, 2024

Greenway Kia East responded

We apologize for the lack of responsiveness you experienced. This is not the level of service we aim to provide, and we're sorry for any inconvenience caused. If you'd like to discuss this further or have any other concerns, please feel free to reach out directly. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

May 22, 2024

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Employee Rating

All my dealings to this point with the dealership have not been positive. The only one that has been has been the one I had with Joseph. More

by mbfrenier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Joshua Fernandez

May 23, 2024

Greenway Kia East responded

We're sorry to read about your less-than-satisfactory experiences, but we're glad Joseph was able to provide a positive interaction. We'd like the opportunity to learn more about your dealings with us to see how we can improve. If you could reach out directly, we would appreciate it greatly. Thank you, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com.

May 18, 2024

Dealership Rating
Employee Rating

They trying to make buy the car more expensive than the normal so not recommended 😑 More

by Jean
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
May 22, 2024

Greenway Kia East responded

Jean - I am sorry to see the low rating, as we take customer service very seriously. If you're willing, I would love to get a bit more information about your sales experience to see if there is anything I can do to help. Would you please reach out to me directly? Thank you, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com

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