Joseph Kuckuk
Joseph Kuckuk at Russ Darrow Kia of Madison

Joseph Kuckuk | Page 5

Service Advisor

Russ Darrow Kia of Madison

6525 Odana Road
Madison, WI 53719

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4.8
99 Reviews
4.8

99 Reviews

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99 Reviews of Joseph Kuckuk

January 16, 2025

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Employee Rating

18 days to fix car. After 16 days they had forgotten to get a necessary gasket. Coolant had gotten into the engine oil but they stated the engine is still good , we wi More

by Billk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 20, 2025

Russ Darrow Kia of Madison responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Drake Lallas drake.lallas@russdarrow.com

January 15, 2025

Dealership Rating
Employee Rating

Prompt, kind, courteous, caring, informative, knowledgeable, thorough, trustworthy, clean, easy to make appointment, can usually get an appointment scheduled when I want and within a short period More

by BODYLANGUAGE2
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: I’m not exactly sure what the fella’s name was. I think it was Joe

Jan 15, 2025

Russ Darrow Kia of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Drake Lallas drake.lallas@russdarrow.com

January 14, 2025

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Employee Rating

Joseph was thorough, had me look at the video examination of my car. Went over what was done and what will happen next time I come in. Wait wasn’t long. They are so professional. More

by JLDEMAIN
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jonathan Chizever

Jan 15, 2025

Russ Darrow Kia of Madison responded

It's great to hear that Jospeh was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Madison! Drake Lallas drake.lallas@russdarrow.com

January 13, 2025

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Great service everything is good on my car. I give Russ Darrow 5 stars. Everyone is very nice I would recommend it to everyone I know More

by SONYA.ADAMS
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Recommend Dealer
Yes
Jan 13, 2025

Russ Darrow Kia of Madison responded

Thank you, Sonya! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Kia of Madison. We look forward to having you as one of our valued customers for many more years to come! Drake Lallas drake.lallas@russdarrow.com

January 12, 2025

Dealership Rating
Employee Rating

I have a good satisfaction when I bring my car in for service. Great performance as a team. I would recommend to others More

by NA13
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jan 13, 2025

Russ Darrow Kia of Madison responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Madison. Drake Lallas drake.lallas@russdarrow.com

January 12, 2025

Dealership Rating
Employee Rating

Found the problem and had it fixed in short order. Let me know of other issues to look at and plan for a good running vehicle. More

by CWT
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Recommend Dealer
Yes
Jan 13, 2025

Russ Darrow Kia of Madison responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Drake Lallas drake.lallas@russdarrow.com

January 12, 2025

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Employee Rating

Service was fantastic! I appreciate the walk-in opportunity, efficiency, and customer service! From beginning to end. More

by Susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 13, 2025

Russ Darrow Kia of Madison responded

It has been a pleasure serving you, Susan. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Madison, we look forward to having you as a valued customer for many years to come! Drake Lallas drake.lallas@russdarrow.com

February 18, 2024

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Employee Rating

This Dealer is Highly Recommended, they cared enough and took care of me when every other dealer around the area wouldn't, my hats off to Zackery Glynn and the rest of the sales team, they all understood th More

by w4dmd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 19, 2024

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

September 30, 2023

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Employee Rating

The service department was extremely helpful and would come to me with updates on my vehicle. It was a fast and seamless process. They also had popcorn and a variety of drinks to choose from! Will definit More

by Mramble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 30, 2023

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

May 24, 2023

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Employee Rating

I appreciate that Russ Darrow is able to get me in and work on my car in a timely fashion, however I left dissatisfied for the second visit in a row. I asked for an oil change and a tire rotation. The tec More

by Josh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 24, 2023

Russ Darrow Kia of Madison responded

I am sorry to hear about this Josh , our fixed ops director will be reaching out shortly

Jun 12, 2023

Russ Darrow Kia of Madison responded

Josh please feel free to reach out to me directly . Drake Lallas GM 608 275 7700

Jun 12, 2023

Josh responded

When should I expect to hear from you? I’ve only gotten more requests to give you a perfect rating on various websites.

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