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Joseph Kuckuk
Joseph Kuckuk at Russ Darrow Kia of Madison
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Joseph Kuckuk

Service Advisor

Russ Darrow Kia of Madison

6525 Odana Road
Madison, WI 53719

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4.6
71 Reviews
4.6

71 Reviews

Write a Review

71 Reviews of Joseph Kuckuk

February 19, 2025

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Employee Rating

They take great care of my car being serviced and everyone is great to deal with. More

by Gina Sallstrom
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Feb 19, 2025

Russ Darrow Kia of Madison responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Joseph and our team, and we look forward to working with you again. Drake Lallas drake.lallas@russdarrow.com

February 16, 2025

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Had my vehicle for over 2 months. First told me I needed a new hybrid battery and once I questioned that because this would be the 3rd hybrid battery on a vehicle with 160,000 miles a More

by cmorel6
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Cassidy Fancher

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Feb 19, 2025

Russ Darrow Kia of Madison responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Drake Lallas drake.lallas@russdarrow.com

February 15, 2025

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Disappointed in having to wait 3 days b4 I got my car back. When calling, many of my calls did not go through for me to talk with someone. More

by TURBOBEV
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Service Time
Service Communication
Recommend Dealer
Yes
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Feb 16, 2025

Russ Darrow Kia of Madison responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Drake Lallas drake.lallas@russdarrow.com

February 15, 2025

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Great team that is committed and will get the job done correctly the first time every time! More

by Drunken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cassidy Fancher, Jess Holm, Eric Pieper, Will Akins

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Feb 16, 2025

Russ Darrow Kia of Madison responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Kia of Madison. Drake Lallas drake.lallas@russdarrow.com

February 06, 2025

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Provided a lot of insights regarding my new electric vehicle. It was very helpful and a positive experience. More

by Dave Vigliotta
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jorge

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Feb 07, 2025

Russ Darrow Kia of Madison responded

Thank you, David! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Madison. Drake Lallas drake.lallas@russdarrow.com

February 03, 2025

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Great job! Service was great! Didn’t wait very long at all. And great popcorn! More

by CHRIS.EVEN
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Workmanship
Service Time
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Recommend Dealer
Yes
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Feb 03, 2025

Russ Darrow Kia of Madison responded

Thank you so much for your excellent review, Chris! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Kia of Madison to be a positive one. Please don't hesitate to reach out if you need anything else. Drake Lallas drake.lallas@russdarrow.com

January 30, 2025

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It was great ,very helpful and Josef was greet guy, i will recomand this service More

by f.iftene78
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 31, 2025

Russ Darrow Kia of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Joseph and our team met your expectations. Thank you for choosing Russ Darrow Kia of Madison, we look forward to having you as a valued customer for many years to come! Drake Lallas drake.lallas@russdarrow.com

January 27, 2025

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Employee Rating

Outstanding service as usual ! Keep up the good work ! it is a pleasure to come back everything time ! Keep up the good work ! More

by Jduenasb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 27, 2025

Russ Darrow Kia of Madison responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Madison! Drake Lallas drake.lallas@russdarrow.com

January 27, 2025

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Employee Rating

Russ Darrow West is great about getting you in for customer service very fast. I love it that they do not try to oversell I feel they’re very fair and honest More

by COCO_COLLINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 27, 2025

Russ Darrow Kia of Madison responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Madison. Drake Lallas drake.lallas@russdarrow.com

January 27, 2025

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Employee Rating

Very pleasant to deal with. Asked for a tire rotation but since they are getting older, the procedure was not done, saving me money. Thank you! More

by PETE_HAMILTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jess Holm, Eric Pieper, Will Akins

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Jan 27, 2025

Russ Darrow Kia of Madison responded

Pete, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Drake Lallas drake.lallas@russdarrow.com

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