Joseph Carr

Phil Long Hyundai of Motor City responded

Thank you for the wonderful review of Joseph, Hannah and Kevin! They are all long-term team members and are excited to serve our customers like you each and every day! Thank you for trusting us with your purchase! #1 Phil Long Hyundai of Motor City for 11 Years Running in Southern Colorado! Home of the EXCLUSIVE 30 Year / 300,000 Mile Warranty - only at MOTOR CITY!

wilsonmm73 responded

Thank you I also want to say that Mary was great as well. Very helpful and knowledgeable.

Phil Long Hyundai of Motor City responded

We wish you the best. We sold you a good car at a great price. You wisely purchased a warranty which will cover your car up to 120,000 miles and is good at any ASE certified mechanic in the US. Other than that, we cannot allow our employees to be treated wrongly by you from here on out. We wish you the best.

tapoad5 responded

That's not true. They are lying. They are forgetting about my $2,000 deposit I put on the car,, the extra fees they sold me and the extended warranty fees that they will never give me all of my money back on. Even worse they sold me a car with possible transmission problems and they won't fix it. They are forcing me to use my exended warranty. They also insulted me and my faith. I told them my pain and how much I was hurting and how much I wish I were dead and they didn't care. They even said I had a devil in me. The used my Lord's name in vain in order to scare and intimidate me. Just listen to the recording of the call I had with them. It was horrible and it caused me more pain that I am already in. This car was supposed to be the start of a new life after I gave up on life, but now I am not only threatened and taken advantage on but I now have to fix a car that should never have been sold to me in the first place. Plus, they said they did the 60,000 mile checkup but they never did. How is it possible that a dealership can be this horrible to a person that's suffering? I just reported them to the BBB but no one has ever cared about me before and they just all want me to die. I wish my Lord would answer my prayer and just let me die because what's the point to my life when people like this can get away with their lies and threats? What's the point of everything?

tapoad5 responded

Also, according to that snake of a person that threatened me on the phone, he said the bank appraised my car at $21,000 but that also wasn't true. A bank would never appraise a 2019 Kia Optima for that amount when the market value on the car is just $11,000. Did you know a dealership by law can mark up a car up to 150% above the market value? The extended warranty fees are just their way of hiding extra money back in their pocket. 2 of those fees will never be returned back to you and the other two will only be returned after they tack on even more fees depending on the mileage and amount of time you had the car. I have only had the car for 2 months and am already losing hundreds of dollars because of the fees they are charging. Even worse they are forcing me to use my extended warranty to fix a car with possible transmission problems because they are angry with me I won't back down. They even deleted my post on Google. It's not right or fair that they can get away with such bullying and selling a broken car. As well as selling a car so far above the market value when they knew that person was suffering. How is that right or legal? How is it right that they force me to fix a problem on a car that should never have been legally sold from the beginning? Shouldn't there be some kind of lemon law that protects me? But there isn't. That's why I am home sick because I am so tired. So tired of the bullies always winning and me having to pay for what they get away with. I am hoping the BBB will make them fix my car but the law has never protected me so I don't hold much hope for justice. Please listen to the recorded message between that man (that I now call a snake). Listen to how he spoke to me and what he said. It wasn't me that threatened him. It was the other way around and that recording of that conversation will prove it. Don't listen to their lies because they are good at them. Find the truth and you will see that I am not lying. I am just a very hurt and broken woman trying to want to live again. At the end of the recording I tried to get that snake of a man to not talk to me when I came in but that's when he told me he wasn't going to help me and to use my extended warranty. He not only got away with lying and threatening me, and telling me that he didn't care if I lived or died, but he also told me I wasn't allowed to come in to get my car fixed. According to that snake, our conversation was recorded. Just listen to that recorded conversation between him and me and you will see that I am telling the truth I need someone to hear what I am saying and help me because I am so tired. So tired that I just want to give up and not try anymore. I just need someone to get me justice. Someone to care.

tapoad5 responded

I just found out something else about this shady dealership Turns out this dealership sold me an extended warranty that only covers my car up to 60,000 miles. When they sold it to me the finance person said it covered my car up to 150,000 miles. When I bought my car it was at 56,000 miles (I forget). This means they charged me almost $3,000 for an extended warranty that only covered me for 4,000 miles and I am an Uber driver. My car after only two months having the car has 58,000 miles on it This shady dealership not only over sold me on a car that's only worth $11,000, they threatened me and lied about it, won't take responsibility and are forcing me to use my extended warranty which won't allow me to get the money back in it, and even worse the man that threatened me enjoyed the pain he caused me My total loan on the car is $20,328 on a car with possible major transmission problems on an extended warranty that only covers my car for now less than 1,000 miles How is this legal or right? How is it possible that the law allows a dealership to get away with something like this? How is it right to oversell a broken and hurt woman at the end of her rope and get away with it? I am so hurt and broken by this horrible dealership Even worse, how many other people have they done this to but those people don't know because they didn't read through their contracts or ask questions? I only know all of this because I had a couple of kind people show me what was going on but a lot of people don't have that I am so hurt and broken inside right now. I feel like giving up I am so sad

tapoad5 responded

I just found out worse news Turns out this dealership sold me an extended warranty that I can't use! I was told by the finance guy the warranty covered me until 150,000 miles but today I was told by the extended warranty people that I am only covered up to 60,000 miles As sick as I am, I forced myself to check my mileage. My car has 68,000 miles on it! That means a couple of months ago I paid almost $3,000 dollars for an extended warranty that I was never going to use and even worse I have a loan of $20,000 on a car that's only worth $11,000 with an extended warranty that I will never get my full price back on and I still have pay to fix the transmission because the dealership won't fix it How is this legal? This is why I pray to die every night because what's the point to my life if every time I try to live again someone is always there to knock me down This dealership insulted my faith, character, stole so much money from me and today I find out that I have paid for a fee that I can never use I am so broken right now. I don't know what to do I wish someone would fight for me and help me get justice Someone please help me