Joseph Carr

My sales men was very nice and the facility was clean, though a little cramped for getting around display cars. though a little cramped for getting around display cars. More

by bailey Verified Customer Verified Customer

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Thanks for the amazing and easy experience! It was a joy getting to work with everyone who was involved! Joseph, Julianna, Mary, Kevin and Paul were all nothing short of stellar and I will defi It was a joy getting to work with everyone who was involved! Joseph, Julianna, Mary, Kevin and Paul were all nothing short of stellar and I will definitely be back when it’s time for a new vehicle!! Thanks again guys! 😁 More

by aandc5280 Verified Customer Verified Customer

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Still have not heard how or where to get recall on sun roof done. Love the dogs in the show room N roof done. Love the dogs in the show room N More

by LM5882 Verified Customer Verified Customer

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Joseph was awesome. Chris and Chad really helped make this deal happen too! They even helped pay for my insurance! Great Customer experience! Chris and Chad really helped make this deal happen too! They even helped pay for my insurance! Great Customer experience! More

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The Phil Long motor city dealership was great. Joseph was amazing. He got me what I wanted and was very helpful. The whole team was. Joseph was amazing. He got me what I wanted and was very helpful. The whole team was. More

by wilsonmm73 Verified Customer Verified Customer

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After a long battle with Phil Long Hyundai, they finally did the right thing and bought the lemon they sold me back. As part of my agreement with Phil Long Hyundai I promised to take my previous posts do did the right thing and bought the lemon they sold me back. As part of my agreement with Phil Long Hyundai I promised to take my previous posts down, but let them know I would post another one What I am going to do is give you tips so you don't end up like me. A lot of dealerships are like Phil Long Hyundai but there are some that don't live off of struggling people These tips are meant to help you be more aware and armed so that hopefully 🤞you can end up with a deal that's good for you and not just good for the dealership. I am obviously not very smart so take these tips with a grain of salt. Ask yourself how to either use or improve these tips so that they can help you because YOU matter and your life IS worth fighting for. Knowledge is power. Don't give that power to a dealership. Tips... #1. When going to the dealership try to bring a strong minded person with you. Someone not attached to the car you want to buy. Dealerships have a way of emotionally and mentally wearing you down. It's a good thing to have someone not attached to the situation to talk sense to you if something seems wrong #2. Don't fall for the nice reviews or pretty words and smiles. Dealerships give some people incredible deals because that helps to bring in people, but if you look at the percentage of 'good' deals those reviews end up being just noise to confuse you. What's important is your objective and not what someone not attached to you says. Reviews help, but don't let those reviews numb your mind. Stick to the facts. #3. If trading in a car, make sure they give you your keys back as soon as possible. If you have your keys you are free to walk out at any time. #4. Follow those instincts. If you feel something is wrong then thank them for their time and leave. Remember your strength. Don't back down if your gutt says something is wrong #5. Ask for the VIN number and mileage of the car they want to sell you. Go to Carfax to find out the true value of the car. A dealership can mark up a car up to 150% above market value and the bank will appraise it for a high amount. Everything will look good on paper but you might end up with interest on a car that has a lot of negative equity #6. You will NEVER get market value on a car because the dealership has to make money. Work on a number that feels fair to everyone. Know how to negotiate #7. On your test drive, go to Meineke or Firestone for a full evaluation/report of the car. NOTE: A lot of the cars a dealership has on their lot, are bought at auction. Cars can also be sitting on a lot for a very long time before being sold or even driven. Think of it like a roulette wheel.....you never know if you will hit the jackpot.....or lose everything. #8. DO NOT allow them to just show you a small number because that is just the monthly payment. Ask them the following things. #8a - How much interest is in the loan? #8b - What is the REAL and FULL price that you are paying for the car (this is where negotiation comes in - be prepared to walk out)? #8c - Is this price for a lease or ownership? #9. Do research before accepting the extended warranty fees. They are basically expensive and pretty much useless fees that you can never get your full money back on because of the fees they charge (two are non refundable). *READ what they cover. A lot of times your insurance company, AAA, etc will have cheaper and much better coverage. For me, I think these fees are just another way for a dealership to hide extra money in their pockets because a lot of people that buy them will never use them. #10. I caution you about the identity theft or roadside assistance. AAA, LifeLock, Experian, etc might be better and cheaper to buy. I wish you all the best Cheers 🍻 More

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Joseph is great and admirable Paoe can be second to one or vice versa excellent sales and dealership recommended for any and everyone. or vice versa excellent sales and dealership recommended for any and everyone. More

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Disappointed in purchase experience. 1. Bait and switch tactic was used when I researched inventory and finding out vehicle I received "out the door" numbers was no longer available up 1. Bait and switch tactic was used when I researched inventory and finding out vehicle I received "out the door" numbers was no longer available upon visiting the dealership. 2. Constant up sell stemming from car of interest turning into service loaner. 3. Horrible finance experience (We were not provided our APR, or terms prior to meeting the finance representative.) 4. The finance representative was condescending and rather than congratulate us on our purchase, we were left with a comment of "see you in 6 years" implying that we would have problems. 5. The negotiated price with the Sales rep was not communicated to the Finance officer creating a significant difference in purchase price. 6. Immediate problems surfaced with the 2023 Santa Fe Calligraphy (trim under bumper is substandard and makes noise at highway speeds/following larger vehicles) 7. Vehicle did not reach 5,000 miles when every warning light activated (ESC, Auto Hold, Downhill Brake Assist, Forward Collision warning, Rear Cross-Traffic warning, Blind Spot system, Cruise Control warnings). The vehicle's safety functions (All listed and cameras) are not operational when lights illuminate and have activated at least once a day since the 16th of December to today, 27 December 2023 (53 total DTC codes). I do not recommend this dealership and would advise potential customers to seek out different options. My last purchase in 2014 was far more satisfactory through the New Exchange Car Sales in Germany than this one with Phil Long Hyundai in Colorado Springs. My concerns elevated my scheduled appointment from 8 January 2024 to 29 December through the Customer Experience Manager. I'm hopeful that the necessary repairs will be completed, otherwise I will be looking into the Colorado Lemon Law process moving forward. More

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This is a follow up to a review I wrote. My name is Michael Eugene Bully and I want to make a correction. The General Manager Steve checked into the situation I had about a recall alternator My name is Michael Eugene Bully and I want to make a correction. The General Manager Steve checked into the situation I had about a recall alternator and Steve was able to fix my situation. Come to find out it was all a misunderstanding. Steve took good care of me and helped me out moving forward. I'm very pleased and satisfied with Steve and Phil long hyundai motor city service department and also sales department. I recommend Every one to bring your vehicle to this location to get service and if you're looking to buy a new vehicle. Thanks Steve More

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