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Jose Valdes
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643 Reviews
643 Reviews
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643 Reviews of Jose Valdes
January 26, 2025
Leesburg CDJR Rocks! They are very knowledgable and use every ounce to assure customer satisfaction. Service, Parts and Sales, they won’t disappoint! They are very knowledgable and use every ounce to assure customer satisfaction. Service, Parts and Sales, they won’t disappoint! More
by joee.1945
Verified CustomerOther Employees Tagged: Charles Hunter, Carlos Mendoza, Katie March
January 26, 2025
Went for oil change and tire rotation. . Was met and serviced quickly.. Great experience..always a happy with servace . Was met and serviced quickly.. Great experience..always a happy with servace More
by kmorrill5
Other Employees Tagged: Carlos Mendoza
January 25, 2025
Don’t change nothing if all works and nobody complains leave, the old saying if it’s not broken don’t fix it leave, the old saying if it’s not broken don’t fix it More
by mikesrkc05
Other Employees Tagged: Michael McArthur, Cherrie Scally, Carlos Mendoza, Kobe Hiltz, Mike Liss, Kirk Killedrew, Mike Little, Roger Harris, Ryan Swoll
January 23, 2025
Horrible experience. They held my car hostage unless I had the work done. Never answered my text messages. I would never have known my car was finished unless I called. They held my car hostage unless I had the work done. Never answered my text messages. I would never have known my car was finished unless I called. They are completely disorganized. Both drop off and pick up took forever. Charged me thru the roof, very oem part we looked up online they charged me twice the amount. $57 shop charge on each and every repair that they did. For what? Clean up and disposal. In 20 years I have never had such a bad experience at a dealership. If I could leave a zero I would. More
by kmg5900
January 20, 2025
Jose was excellent at taking care of the service needed on my car. The diagnosis was right on and the part ordered with overnight delivery which allowed me to get the car back the next day. Also Mike Littl on my car. The diagnosis was right on and the part ordered with overnight delivery which allowed me to get the car back the next day. Also Mike Little was very prompt and courteous in dealing with the people on the shuttle. More
by billjudiroach
Other Employees Tagged: Mike Little
January 20, 2025
Too much time in the shop! The process is extremely time-consuming on behalf of the vehicle owner: My truck (my only vehicle) has a lifetime warranty, which cau The process is extremely time-consuming on behalf of the vehicle owner: My truck (my only vehicle) has a lifetime warranty, which causes too much downtime with the current approval process. keep in mind I brought my vehicle in November 15th to have the AC troubleshot and fixed along with the engine leaking oil from the rear seal. See the video: ( www.mkvwa38.com/p/nJFJfE.html ) . They opted for an oil pan reseal instead of fixing the real problem. They also changed the AC expansion valve which didn’t fix the problem either. Unfortunately, the AC was still intermittent. I kept telling them the compressor kicks off intermittently under all conditions. I got my vehicle back November 22nd (7 days in the shop). They did however fix the window and cruise control switch. I brought my vehicle back into the shop November 25th to have the AC troubleshot. After (3 days in the shop), November 27th, they gave me back my vehicle with a could not duplicate. They instructed me to bring it in when it stops working again. Sometime around December 9th I brought my vehicle to the shop with the AC inoperative. They immediately drove to the back and decided to replace the compressor. They submitted to paper work to the warranty office and then a second time finally getting it approved on the 18th. During this time I was able to keep my vehicle other wise it would be on your property 9 days. I brought my vehicle in December 26th and got it back the 27th. The AC has worked perfectly ever sense. I told Ryan I saw oil on my garage floor again where the aft engine oil seal is over. So, we made an appointment for the 9th of January at 7:30. I dropped off my vehicle at the appointed time, expecting it should take maybe 1 to 2 days to fix. I figured when I made an appointment at 7:30 a.m., I'd get the vehicle back in the late afternoon or definitely the day afterward. I was told that while they were waiting for approval, they started working on another vehicle while putting my vehicle on hold, giving me a completion time of Monday of next week! Fortunately, my service representative (Ryan) was able to get me a loaner vehicle. My wife needed surgery up in Gainesville. If Ryan hadn't supplied us with a vehicle, we would have to go back on the waiting list at the hospital. I finally got my vehicle back on January 18th, (9 days in the shop). I did add a 4-tire replacement to the list but only because my vehicle was waiting for a spot in the shop. My suggestion: Have a quick troubleshooting appointment where they can look at the vehicle, then return the vehicle to the customer. They can then submit the discrepancy and repairs required to the warranty department for approval. Once approved, layout a plan including parts, shop space, and manning. After that, coordinate with the customer a day and time to bring back the vehicle to get the maintenance done in a timely manner. This new Process would: - Uncongested the property of vehicles taking up valuable parking spaces - Enable the costumer to utilize their vehicle instead of wasting money on a rental With all of this said, I have had several service representatives over the past 9 years. Each and every one of them have been excellent in trying to get my vehicle back to me in a timely manner. I can see the frustration they are going through with the current process, I’m hoping the management can make things smother for them as well as the customer. Also, I was going to pay off the remaining balance with my (Ram) credit card, but I was told I'd pay a 3% fee. Wouldn't it be nice to have a waiver for the (Ram) credit card? After all, you'd think the (Ram) dealership, which encouraged me to get the (Ram) card in the first place, would encourage the use of that (Ram) card. If you need further information, you can contact me at: Phone: 850-218-7278 Email: sgsgspg@gmail.com More
by SGSGSPG
Other Employees Tagged: Katie March, Ryan Swoll
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