Jose Teran

Big Star always answers my call when I’m calling about service. They are hand workers. service. They are hand workers. More

by TONZT Verified Customer Verified Customer

Helpful 0

Report | Print

Great service. Went in for oil change and was in and out in no time. José was very cordial and helpful. Went in for oil change and was in and out in no time. José was very cordial and helpful. More

by lori_luv2004 Verified Customer Verified Customer

Helpful 0

Report | Print

Very nice dealership, friendly atmosphere. Every body was so helpful, specifically Mr. David and Mr. shah who is the sales manager, both were really nice to me. They tried their best to fulfi Every body was so helpful, specifically Mr. David and Mr. shah who is the sales manager, both were really nice to me. They tried their best to fulfill my needs. Overall nice experience. That's the best dealership to buy a car if you are looking for Cadillac. More

by s.araza428 Verified Customer Verified Customer

Helpful 0

Report | Print

The service appointment went very well. But the shop tossed the trunk to locate the wheel lock key. Then instead of returning it the the compartment in the trunk they left it on the passeng But the shop tossed the trunk to locate the wheel lock key. Then instead of returning it the the compartment in the trunk they left it on the passenger seat. If they would have asked me for it I would have given it to them. And would have left the trunk a mess. More

by karakasian Verified Customer Verified Customer

Helpful 0

Report | Print

Service ticket is still open. Waiting for part. While waiting for diagnosis, which was not completed the same day, advisor went to lunch and never returned. He did check on me bef Waiting for part. While waiting for diagnosis, which was not completed the same day, advisor went to lunch and never returned. He did check on me before he left, but I had to check in with the desk to get the status. I was waiting at dealership. Had to request shuttle home. When I called the next day ( I had to initiate), no update available. It took 2 days to diagnose the problem and burned 1/4 tank of gas. Problem is recurring rattling. First told it was foreign object in seat, but rattling still there. Then told muffler, repaired, but still there. Now, told muffler again, waiting on part. Rattling noise when accelerating from full stop. Getting notifications for work already completed, but when I ask what else needs to be done, no additions. More

by tnmayer Verified Customer Verified Customer

Helpful 0

Report | Print

They were times and professional. They provide transportation from dealership to home and back home again. They provide transportation from dealership to home and back home again. More

by ABNERMICHAEL Verified Customer Verified Customer

Helpful 0

Report | Print

Shout out to Bobby in Service in Webster. he was awesome taking care of my SUV he was awesome taking care of my SUV More

by sailing007 Verified Customer Verified Customer

Helpful 0

Report | Print

Jose at Big Star delivers great and timely service. Even the techs recognize you when you come in and take care of your needs. Even the techs recognize you when you come in and take care of your needs. More

by tnmayer Verified Customer Verified Customer

Helpful 0

Report | Print

Jose we quick to communicate and kept me updated through out the repair of my vehicle. out the repair of my vehicle. More

by GM22 Verified Customer Verified Customer

Helpful 0

Report | Print

The service advisor provided the information I needed understand my first visit. He offered me assistance to ensure I was comfortable during my wait time. understand my first visit. He offered me assistance to ensure I was comfortable during my wait time. More

by gretawilson2011 Verified Customer Verified Customer

Helpful 0

Report | Print