Jose Rivera
Jose Rivera at BMW of Gainesville
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Jose Rivera

Service Advisor

BMW of Gainesville

2853 N Main St
Gainesville, FL 32609

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4.8
35 Reviews

Languages Spoken

English English

Spanish Spanish

4.8

35 Reviews

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35 Reviews of Jose Rivera

May 25, 2024

Dealership Rating
Employee Rating

Enjoyed the experience. All parties were polite and my car was completed in a timely manner. Great experience. Everything with the dealership was great. Don’t ever send a More

by ROMAN.L.KOzIOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 28, 2024

BMW of Gainesville responded

Thank you for sharing your experience! We're delighted to hear that you had a great visit and that our team was polite and efficient. We apologize for any inconvenience caused by the survey requirements and appreciate your feedback. Your satisfaction is important to us, and we look forward to serving you again.

May 24, 2024

Dealership Rating
Employee Rating

Thoughtful, quick, made me very happy,Very good service!If there is any problem, they can solve it More

by around1008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JD Busby

May 28, 2024

BMW of Gainesville responded

Thank you so much for your kind words! We're happy you had a great experience with our team. Our team is dedicated to providing quick and thoughtful assistance, and we're always here to solve any issues that appear. We're glad we could make you happy. We look forward to serving you again!

April 17, 2024

Dealership Rating
Employee Rating

Jose is amazing! He has the best customer service skills. He kept in communication while also coordinating the repair with my insurance company. More

by jbreedon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 18, 2024

BMW of Gainesville responded

Thank you so much for your kind words! We're happy Jose provided exceptional customer service. We pride ourselves on our team's ability to keep our customers informed and comfortable throughout the repair process. We'll pass along your compliments to Jose and look forward to serving you again.

April 12, 2024

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Employee Rating

This dealership was very honest, fair, and straightforward with their pricing. I am very satisfied with them. More

by eugenemartin386
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles Beyer, Andy Camacho

Apr 12, 2024

BMW of Gainesville responded

We're happy to hear about your positive experience with us! Transparency and fairness are core values we uphold, and we're glad that you felt well taken care of. Thank you for choosing us, and we look forward to assisting you in the future.

January 17, 2024

Dealership Rating
Employee Rating

Excellent work and great job 10/10 Nice hospitality great worker they clean the car after they work on it they do their job and know what to do Thank you bmw of gainesville More

by Husain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 18, 2024

BMW of Gainesville responded

Thank you for your glowing review and positive feedback! We're thrilled you had an excellent experience at BMW of Gainesville, and we appreciate your kind words about our team's hospitality, professionalism, and attention to detail. Your satisfaction is our top priority, and we look forward to providing you with the same exceptional service in the future. If you ever have more feedback or if there's anything else we can assist you with, please don't hesitate to reach out.

January 17, 2024

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Excellent service at BMW Gainesville; knowledgeable staff, timely repairs, and a seamless overall experience. Highly recommended! More

by daniel.o.salazar
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Hepler

Jan 18, 2024

BMW of Gainesville responded

Thank you for your outstanding review! We're delighted with your excellent experience at BMW Gainesville. It's fantastic that our knowledgeable staff, timely repairs, and seamless service meet your expectations. We appreciate your recommendation and are here to provide the same high level of service. If you ever have more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again.

January 17, 2024

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Employee Rating

Great dealership, very clean, easy to work with, super accommodating, and the work was done efficiently. More

by kcox413
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 18, 2024

BMW of Gainesville responded

Thank you for your positive review! We're thrilled you had a great experience with our dealership. It's fantastic that you found the facility clean, the process easy to work with, and our team accommodating. We're also pleased that the work was done efficiently, meeting your expectations. We look forward to serving you again.

January 17, 2024

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Employee Rating

Timely service and professional service front desk. Excellent functioning car after service. Proactive reminder from very personal member of your service dept. Only limitation- she need to have someon More

by t_s_wen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 18, 2024

BMW of Gainesville responded

Thank you for your positive feedback! We're delighted you experienced timely and professional service from our front desk and that your car is functioning excellently after the service. We look forward to serving you again.

January 06, 2024

Dealership Rating
Employee Rating

Always a good experience here, even though they ‘forgot’ to tell me my repairs are covered by warranty, and gave me a quote instead. Glad I checked! More

by aimana15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 08, 2024

BMW of Gainesville responded

We appreciate your feedback and apologize for any oversight regarding your warranty coverage. Thank you for bringing it to our attention. Thank you for choosing us!

November 16, 2023

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Employee Rating

I was visiting Gainesville an d it was raining. While driving through town my driving side wiper blade came off of my car. I searched for a found BMW of Gainesville and pulled up at the location. I More

by Vemorris76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 21, 2023

BMW of Gainesville responded

Thank you for sharing your experience with us! We're delighted to hear that Jose and the team at BMW of Gainesville provided you with excellent service and assistance when your wiper blade encountered an issue. We appreciate your kind words about the cleanliness of our facility and the positive interactions you had with our team. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. Thank you for choosing BMW of Gainesville, and we look forward to serving you again in the future.

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