They were kind and professional.
My new car was well taken care of. The car was washed for me, as well
My new car was well taken care of. The car was washed for me, as well
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by krmarquis
Verified Customer
Verified Customer
Service Price Transparency
Nov 03, 2023 -
BMW of Gainesville responded
Thank you for your kind words! We're pleased to hear about your positive experience with our kind and professional team. Taking great care of your new car is our priority, and we're glad it was well taken care of.
Thank you for choosing us!
The service center representative was very professional
and kind. As well as the young man that took my keys and greeted me as I walked in. Also another gentleman that was restocking the coffee and snacks
and kind. As well as the young man that took my keys and greeted me as I walked in. Also another gentleman that was restocking the coffee and snacks was welcoming. My only complaint was the front desk receptionist that took my call before my appointment. I was advising her that I would be 10 minutes late. At that point, she insisted that I reschedule because there was no room available. I asked to speak with my representative. She said he was busy and would tell him to give me a call. I never received a call, but I still got to my appointment in time coming from Ocala. I asked the representative if was he notified of my memo to call me back and he stated “no.” Unfortunately I believe that the front desk receptionist was overall rude; and unwilling to help, plus she was not completely honest. Once I arrived, her demeanor was not friendly. She seemed careless and unapproachable. I’m unsure if the receptionist is this way with the array of customers that frequent BMW. I’m hoping that on my next visit it will be more pleasant. Thank you Gainesville BMW.
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by BRIGHTDAYS83
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Andy Camacho
Oct 30, 2023 -
BMW of Gainesville responded
Thank you for taking the time to share your detailed feedback about your recent visit. We're pleased to hear that the service center representative and the gentleman restocking were professional, kind, and welcoming.
However, we sincerely apologize for the experience you had with the front desk receptionist. This behavior is not reflective of the level of service we aim to provide. Rest assured, we take your feedback seriously and will address this issue to ensure it does not happen again. We appreciate your patience and understanding, and we're committed to making your next visit more pleasant. If you have any further comments or need assistance, please don't hesitate to reach out. Thank you for choosing us.
My service provider was very helpful and worked
Hard to
make sure my needs were
Met. Excellent experience
make sure my needs were
Met. Excellent experience
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by randall.mitchell22
Verified Customer
Verified Customer
Service Price Transparency
Oct 25, 2023 -
BMW of Gainesville responded
Thank you so much for the glowing review! We're thrilled to hear that your service advisor was attentive and dedicated to meeting your needs. Providing excellent experiences is what we strive for, and we're delighted we could deliver that for you. If you ever require further assistance, please don't hesitate to get in touch. Have a fantastic day!
I was on a trip to visit our boys at UF.
We had a bad tire issue on the way.
everyone that helped me was fantastic.
They brought my car in to service changed the tire and had it back to u
We had a bad tire issue on the way.
everyone that helped me was fantastic.
They brought my car in to service changed the tire and had it back to us in no time.
The price was fantastic as well.
Nice work everyone
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by Frankconnectev
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
The lady that greeted me. So nice and friendly
Oct 03, 2023 -
BMW of Gainesville responded
Thank you for sharing your experience with us! We are delighted to hear that our team was able to assist you promptly and efficiently. Please don't hesitate to reach out if you need anything else or have further feedback. Safe travels!
I had an excellent experience at this car dealership.
The agent, Charles Beyer, I worked with was incredibly helpful and patient throughout the entire process. They took the time to understand my needs a
The agent, Charles Beyer, I worked with was incredibly helpful and patient throughout the entire process. They took the time to understand my needs and preferences, and they provided me with valuable insights and information about the available vehicles. Their patience was particularly impressive as I had numerous questions and wanted to explore various options. I never felt rushed or pressured, which made the entire car-buying experience smooth and enjoyable. I highly appreciate the dedication and professionalism of the agent, and I'm thrilled with the vehicle I ultimately chose. If you're looking for a dealership with attentive and supportive staff, I highly recommend giving this place a visit.
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by admin_ra
Other Employees Tagged:
Charles Beyer, Emma Stuart, John Dukes
Aug 28, 2023 -
BMW of Gainesville responded
Thank you so much for sharing your wonderful experience with us! We're delighted Charles and our team provided exceptional service during your car-buying journey. Your feedback is greatly appreciated, and it's fantastic to know that their attentiveness and patience left a positive impression on you. We're glad you found the process smooth and enjoyable.
Congratulations on finding the perfect vehicle, and thank you for recommending our dealership to others.
We look forward to any future opportunities to assist you further. Enjoy your new car!
The dealership was so amazing and helpful, and they also
finished everything in a timely manner.
finished everything in a timely manner.
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by danivaccari
Verified Customer
Verified Customer
Service Price Transparency
Aug 28, 2023 -
BMW of Gainesville responded
Thank you for your kind words! We're thrilled you had a wonderful and helpful experience at our dealership. Our team takes pride in delivering timely service. If you ever need assistance, don't hesitate to reach out! Thank you for choosing BMW of Gainesville!
Clean,polite,efficient.
Would be nice if there were better snacks, something low in calories and fat
Would be nice if there were better snacks, something low in calories and fat
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by FREDCOYOTE
Verified Customer
Verified Customer
Service Price Transparency
Aug 23, 2023 -
BMW of Gainesville responded
Thank you for your feedback! We're glad you found our service clean, polite, and efficient. We appreciate your suggestion regarding snacks, and we'll consider offering healthier options with lower calories and fat. We're here to make your experience even better.
I have dealt with BMW of Gainesville for at least 5
years. They always provide quality service. But best of all, they have never let me down and that is saying a lot
years. They always provide quality service. But best of all, they have never let me down and that is saying a lot
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by LadyLakeLady
Verified Customer
Verified Customer
Service Price Transparency
Jul 28, 2023 -
BMW of Gainesville responded
We appreciate your long-standing loyalty and trust in BMW of Gainesville! Thank you for taking the time to share your positive experiences with us over the past five years.
Your satisfaction drives us to improve and deliver the best service possible.
We are here to assist you with anything you need.
Thank you for being a valued customer, and we look forward to continuing to serve you for many years to come!
Jul 29, 2023 -
LadyLakeLady responded
I will keep being your customer and urge all who are in the market for a good automobile buying experience, to keep BMW of Gainesville in mind.
Fast, accommodating, and very easy to deal with.
And they give a good car wash too!
And they give a good car wash too!
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by TRACYGIORDANO
Verified Customer
Verified Customer
Service Price Transparency
Jul 24, 2023 -
BMW of Gainesville responded
Thank you for your kind words! We are delighted you had a positive experience with us. Our team is committed to providing fast and accommodating service while ensuring a hassle-free process for our valued customers. We are also pleased you appreciated our car wash service, as we believe in going the extra mile to make your visit exceptional.
We truly value your feedback. If there's anything else we can do to enhance your future experiences with us, please don't hesitate to let us know. Thank you for choosing BMW of Gainesville!
Customer service with the advisors are top notch.
The waiting area is always stocked with refreshments and snacks. Area is kept clean
The waiting area is always stocked with refreshments and snacks. Area is kept clean
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by robert.piccione
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
JD Busby, Andy Camacho
Jul 10, 2023 -
BMW of Gainesville responded
Thank you for your positive feedback! We're glad you had a top-notch experience with our customer service advisors. We strive to provide excellent service and create a comfortable environment for our valued customers. It's great to know that our waiting area is well-stocked with refreshments and snacks and that we maintain a clean and inviting space for you to relax. We appreciate your kind words and look forward to serving you again.
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