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Jose Mendiola
Jose Mendiola at Hemborg Ford
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Jose Mendiola

Service Advisor

Hemborg Ford

1900 Hamner Ave
Norco, CA 92860

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25 Reviews
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25 Reviews

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25 Reviews of Jose Mendiola

March 04, 2024

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Employee Rating

very bad service, they do not resolve, I do not recomended Hemborg Ford to any one. More

by rrodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 02, 2024

Hemborg Ford responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Robert Quintero, Service Manager robertquintero@hemborgford.com

December 22, 2023

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Luis is always friendly and professional. He’s been doing my sevice write ups for the past 5 yrs, and it’s very attentive to what issue or sevice I’m asking to be done. He updates me with an More

by rtbuhrman5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Castillo

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Dec 28, 2023

Hemborg Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Robert Quintero, Service Manager robertquintero@hemborgford.com

December 08, 2023

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Employee Rating

Jose’s assistance was very professional and courteous. He is honest when it comes to service work needed and provides good advise. More

by Ralphmartinez88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 11, 2023

Hemborg Ford responded

Ralph, thank you for the awesome feedback! Jose is an excellent service adviser and we appreciate all he does for us! I'm very happy to hear that he was there to provide you with great service. Sincerely, Robert Quintero, Service Manager robertquintero@hemborgford.com

March 09, 2023

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Employee Rating

Jose is very helpful. Washed my car and I feel very comfortable when I bring my car for service. I don’t worry about their honesty. More

by dawnmcdonald1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 09, 2023

dawnmcdonald1 responded

I feel very comfortable bringing my car for service .

September 05, 2022

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They were helpful in securing a rental for me later in the day and keeping costs down. More

by Tiffani
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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Sep 09, 2022

Hemborg Ford responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Hemborg Ford Team

April 20, 2022

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Great service. Checked everything out . Washed the truck and made my wife feel very comfortable Kristin was great and was awesome. More

by jaimevillegas1219
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Quintero, Jorge Chavez, Luis Castillo, Anthony Cortes, Miguel Velasquez , Jackie Luizzi, Pat Thorp, Kristin

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Apr 25, 2022

Hemborg Ford responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Robert Quintero, Service Manager robertquintero@hemborgford.com

December 10, 2021

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Dedicated, knowledgeable and friendly staff with great customer service and on time completion records on all repairs. More

by HRMALAKLOU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Luis Castillo

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Dec 15, 2021

Hemborg Ford responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Robert Quintero, Service Manager robertquintero@hemborgford.com

December 05, 2021

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While I have had a terrible experience with Hemborg in the past, I can say this time was very pleasant. Jose was my service tech, he was great. Very straight forward and made things go smoothly. They were More

by nicolesmith_330
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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Dec 08, 2021

Hemborg Ford responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Jose and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Robert Quintero, Service Manager robertquintero@hemborgford.com

November 05, 2021

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Great people in Great service I took care of the problem didn’t have to wait long I love my new Ford More

by Hmanuel0323
Recommend Dealer
Yes
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Nov 09, 2021

Hemborg Ford responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Hemborg Ford Team

October 11, 2021

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Employee Rating

Made a appointment for oil change..they tell me when I get there 2 1/2 More

by chadlongfellow
Friendliness
Recommend Dealer
No
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Nov 03, 2021

Hemborg Ford responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Robert Quintero, Service Manager robertquintero@hemborgford.com

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