Jose Henriquez

Mercedes-Benz of Cutler Bay has the best service center I’ve ever been to. Very professional and knowledgeable on all aspects of my vehicle.. The service was completed quickly. This is an example of great I’ve ever been to. Very professional and knowledgeable on all aspects of my vehicle.. The service was completed quickly. This is an example of great customer service. More

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I have always worked with Jose Hernandez as my service advisor and he has been outstanding. Keeps me on the loop every time my car is in service providing excellent customer service. advisor and he has been outstanding. Keeps me on the loop every time my car is in service providing excellent customer service. More

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The staff is friendly, professional and polite. My service representative Jose Henrique is always very nice, professional and accommodating. My service experience over the years has been great. My service representative Jose Henrique is always very nice, professional and accommodating. My service experience over the years has been great. More

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Jose Henriquez was great, and the entire team was very welcoming and accommodating. Love the video of the multi-point inspection. Also, very helpful in educating me on some features. welcoming and accommodating. Love the video of the multi-point inspection. Also, very helpful in educating me on some features. More

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Mercedes-Benz of Cutler Bay, from the sales department to the service department, is one of the best dealerships I’ve ever dealt with in my lifetime. Every experience, whether purchasing a vehicle or bringin the service department, is one of the best dealerships I’ve ever dealt with in my lifetime. Every experience, whether purchasing a vehicle or bringing one in for service, has been nothing short of exceptional. The sales team is professional, knowledgeable, and truly focused on customer satisfaction, making the car-buying process seamless. On the service side, the dedication and expertise of the entire staff ensure that every visit is smooth and efficient. Special thanks to Luis Gutierrez, Conroy Nicholas, and my service advisor, Jose Henriquez, for always going above and beyond to provide top-tier service. I also want to recognize the mechanics, porters, and all the support staff who work tirelessly behind the scenes to keep everything running efficiently. Their hard work and attention to detail do not go unnoticed and are a big part of what makes this dealership stand out. If you’re looking for a dealership that truly values its customers and delivers exceptional service at every level, I highly recommend Mercedes-Benz of Cutler Bay. They set the standard for excellence! More

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My service representative was José Henriquez. He was friendly and professional and took time to explain all options available. I really like the inspection video, I think it is a great idea. He was friendly and professional and took time to explain all options available. I really like the inspection video, I think it is a great idea. More

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I have bought several Mercedes-Benz throughout my life in different dealers in South Florida, BUT Mercedes-Benz of Cutler Bay surpasses all. Customer service is unique and beyond standard. Thank you, Jose He different dealers in South Florida, BUT Mercedes-Benz of Cutler Bay surpasses all. Customer service is unique and beyond standard. Thank you, Jose Henriquez and all your co-workers, for being so professionals. You guys always exceed my expectations More

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I am a sprinter van owner who makes deliveries all over the United States. I don't have a lot of time to coordinate service appointments. I called on a Saturday and had an appointment scheduled for the fol the United States. I don't have a lot of time to coordinate service appointments. I called on a Saturday and had an appointment scheduled for the following Monday. That was great. Some dealerships that I have visited are working one week out, if not more. The visit was definitely worthy of a five star review, from the greeting by the first attendant to the last hand shake with the service consultant. Everyone did an awesome job. My consultant, Jose Henriquez, was outstanding. Very knowledgeable, polite, and engaging. He personally made the experience exactly the way a service visit should be. The atmosphere and work environment that you and your people have created is to be commended. Other dealerships could come learn a few things from you and your team. Thanks for the great experience. If I'm ever in the area again, I wouldn't hesitate for one second to have my vehicle serviced at your dealership. Thanks, and keep the bar raised high. More

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Excelente service and professionalism very impress with the service that I have received professional and caring for your problems. Thank’s Jose Henriquez the service that I have received professional and caring for your problems. Thank’s Jose Henriquez More

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I was completely satisfied with the analysis and service of my vehicle issues. Jose Henriquez provided 5 stars service and constantly provided feedback on its progress. Will be back for maintenance service! of my vehicle issues. Jose Henriquez provided 5 stars service and constantly provided feedback on its progress. Will be back for maintenance service! More

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