Jose Espejo | Page 8

Jose and the Service Department team are very professional in their presentation and delivery of information and services to the customer. I always feel confident that their recommendations for s professional in their presentation and delivery of information and services to the customer. I always feel confident that their recommendations for service are valuable in the ongoing maintenance of my vehicle. I trust this dealership and respect their honesty in working with me. More

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I have been using this dealership’s service department for 15+ years and have never been disappointed with their service. The pricing has always been competitive. I always recommend them to others. Jose E for 15+ years and have never been disappointed with their service. The pricing has always been competitive. I always recommend them to others. Jose Espejo is a significant asset to this company and always happy to help when needed. More

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My service advisor is great. He listens to my concerns about the vehicle. When the vehicle is dropped off I receive updates on the status of a repair or service. He listens to my concerns about the vehicle. When the vehicle is dropped off I receive updates on the status of a repair or service. More

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Jose is always professional and honest. I like that he is always available when I need to schedule a service appointment. I do wish that they had more loaner cars available for people who I like that he is always available when I need to schedule a service appointment. I do wish that they had more loaner cars available for people who can not wait in the service lobby but it was not necessary for me to have a loaner at this most recent appointment so I used the time to speak to sales regarding a new vehicle. More

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EMERGENCY Visit . .... When in route from Albany, NY to Florida, I struck some debris on the highway and caused damage to my vehicle. Fortunately, I was able to drive .... When in route from Albany, NY to Florida, I struck some debris on the highway and caused damage to my vehicle. Fortunately, I was able to drive the vehicle to perhaps, the best VOLVO dealership I have encountered. I limped my 2019 Volvo S60 into the dealership and was met by Tanner Wrublik of the service department. After explaining my situation , Tanner ensured me he would get my vehicle in promptly (without an appointment) and hopefully facilitate quick repairs and get me on my way. The car went right into the shop and the damages were assessed. In no time at all, I was furnished with a video assessment/estimate of the damages. Unfortunately, my worst fears were imagined and my vehicle suffered catastrophic damages. Tanner continued to ensure me that he would assist me in anyway possible, seemed hopeful repairs could be made, and indicated he would do everything possible to work with the insurance company to get the vehicle fixed. Tanner facilitated a ride for me to a local car rental, I returned to transfer my luggage, etc. and was on my way to Florida in just an hour or two. Tanner was the ultimate professional, treated me like a life long customer, and it truly made a difficult situation palatable. Additionally, he indicated if my insurance company handled the situation quickly, it was likely my vehicle would be repaired by my return trip to NY. An insurance claim was submitted, an even though the dealership submitted a comprehensive video of the damages, the insurance claim required photographs of these damages. Consequently, I called the dealership to talk to Tanner about the same, was informed he was off that day, but was instructed to email Tanner and the service manager would be forwarded the email to address the issue. Service Manager Joe Devlin was a pleasure to deal with. Without hesitation, he promptly took a plethora of photographs of the damages, forwarded to my adjuster, and facilitated everything quickly and professionally even though such responsibilities clearly should not fall on the dealership. Mr. Devlin contacted me via directly and via email as well and ensured me if anything was needed they would work hard to make it happen. Again, I was treated as a lifelong customer not just a guy that walked into the dealership for the first time with a significant problem. Despite the excellent service I received from Tanner, Joe and everyone at Volvo of Silver Spring, my vehicle was deemed a total loss. Consequently, I knew I would have to return to the dealership on my way home to retrieve my license plates and some personal items for the vehicle. Tanner arranged with my insurance company to delay the towing of the vehicle for a couple of days, so I could stop at the dealership on my way home to get my belongings. Tanner arranged for my plates to be removed and place in the trunk of the car and made the vehicle accessible even though I would be arriving at the dealership after normal business hours. Tanner, Joe and everyone at Volvo of Silver Spring were professional, treated me as a valued customer, and should be considered, the model for VOLVO dealerships. I wish I lived closer, as I would definitely purchase and service my next vehicle from them. More

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Jose is my service manager and he is extraordinary. His kindness and care are genuine and just recently when I arrived unannounced with a flat tire he warmly welcomed me and fit me in. Truly a miracl His kindness and care are genuine and just recently when I arrived unannounced with a flat tire he warmly welcomed me and fit me in. Truly a miracle worker. More

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The Service team at Herb Gordon Volvo is second to none. They are responsive, courteous and very professional in their approach to doing business! They fully explain the work that needs to be done before co They are responsive, courteous and very professional in their approach to doing business! They fully explain the work that needs to be done before completing the work and complete the work in a timely fashion! More

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Outstanding customer service from Jose. Clean comfortable waiting area. Coffee and snacks while you wait Clean comfortable waiting area. Coffee and snacks while you wait More

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I received quick, professional service on my car . The quick wait time, MR Tanner WAS THERE TO ANSWER ANY QUESTION i HAD ABOUT MY CAR. Thank for all your help The quick wait time, MR Tanner WAS THERE TO ANSWER ANY QUESTION i HAD ABOUT MY CAR. Thank for all your help More

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Excellent service. My Volvo XC60 was repaired quickly. Jose Espejo is my advisor. I am very pleased with the service rendered on 2/28/24. My Volvo XC60 was repaired quickly. Jose Espejo is my advisor. I am very pleased with the service rendered on 2/28/24. More

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