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Jose Cepeda
Jose Cepeda at Universal Hyundai
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Jose Cepeda

Finance Manager

Universal Hyundai

12801 South Orange Blossom Trail,
Orlando, FL 32837

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4.7
266 Reviews
4.7

266 Reviews

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266 Reviews of Jose Cepeda

November 10, 2024

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Employee Rating

Friendly staff and good customer service. Good selection of vehicles. Need more communication between staff More

by LAURENF102
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Prosper

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Nov 11, 2024

Universal Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

October 14, 2024

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Employee Rating

Employees are extremely professional. Jason took the time to understand my needs and wants. I would definetly recommend him to family and friends. The financial department was thorough a More

by JTHOMAS441
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Simo Bassi, Jason Sanchez, Austin Nero

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Oct 14, 2024

Universal Hyundai responded

Thank you so much for your kind words for Jason and the team, and for taking the time to leave us this wonderful feedback! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

September 03, 2024

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Employee Rating

Customer Service is always amazing at Universal Hyundai. Since the beginning everything was smooth covering all my needs. More

by Karengomez1085
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Matos, Carlos Roman

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Sep 03, 2024

Universal Hyundai responded

Thank you so much for your excellent review, Karen! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

August 21, 2024

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I am very happy to have been at Universal Hyundai, Carlos Roman was very kind, and helped me throughout the process of choosing my vehicle. I am very grateful. More

by Ana Fernandez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carlos Roman, Simo Bassi

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Aug 21, 2024

Universal Hyundai responded

Ana, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything Carlos and our team can assist you with in the future, please let us know. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

July 30, 2024

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Employee Rating

Have a great car and great service with Adrian the sales person thank you again More

by BLANCABROWN1957
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Simo Bassi , Adrian Grullon

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Jul 31, 2024

Universal Hyundai responded

Blanca, Thank you for sharing your experience with us! We're happy to hear it went well working with Adrian and truly appreciate your feedback. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

July 04, 2024

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Employee Rating

Fui por una mensualidad y me la cambiaron en último momento. El carro solo lo usé una semana y lleva tre semanas en el dealer. Cómo creen que me siento. More

by Hava1021
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: darrin diaz, Simo Bassi

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Jul 04, 2024

Universal Hyundai responded

Gracias por enviar sus comentarios, y nos disculpamos de antemano por no brindarle una experiencia de servicio excepcional. Nunca nos ha gustado ver que nuestro servicio no cumplió con los estándares que los clientes esperan, pero reseñas como esta nos ayudan a mejorar. Si no le importa comunicarse con nosotros para que podamos hablar directamente, nos encantaría abordar sus inquietudes en detalle. Gina Nava Gerente de Reputación gnava1@universalhyundai.com

June 10, 2024

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Employee Rating

Fue una experiencia muy buena y nos atendieron súper bien, muy increíble quedé súper satisfecha. More

by MARIANAG.ROMERO17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jacob McNeely, darrin diaz

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Jun 10, 2024

Universal Hyundai responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Universal Hyundai! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

June 09, 2024

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Employee Rating

Excelente servicio estoy muy contenta y muy agradecida, el vendedor es muy bueno en un futuro consideramos comprar otro vehículo More

by CARMENLANTIGUA48
Recommend Dealer
Yes

Other Employees Tagged: Mustapha Bernannou

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Jun 10, 2024

Universal Hyundai responded

Carmen, It's great to hear that Jose was able to get you exactly what you needed. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Universal Hyundai! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

June 06, 2024

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Employee Rating

It’s good, but you have to make sure everything works with your car. I bought mine brand new and unfortunately the touch screen don’t work properly and turns off. More

by SARAMEDINA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Simo Bassi

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Jun 07, 2024

Universal Hyundai responded

Thank you, Sara, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us your contact information so we can reach out. We strive to ensure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

May 28, 2024

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Employee Rating

My experince with Chris Johnson at Universal Hyundai was very positive. He did the best he could to ensure I got everything I was looking for and got me the best deal he could on a vehicle. However, I wasn More

by lc252
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christopher Johnson

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May 29, 2024

Universal Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Gina Nava Reputation Manager gnava1@universalhyundai.com

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