Jose Castillo
Jose Castillo at Envision Ford of Oxnard

Jose Castillo | Page 3

Service

Envision Ford of Oxnard

1501 Auto Center Dr
Oxnard, CA 93036

Contact Me
4.3
47 Reviews

"Hello, my name is Jose Alberto Castillo. I was born in California and raised in Jalisco, Mexico. I work for this corporation because I have a deep passion for cars and a genuine love for helping people. For me, it’s not just about vehicles—it’s about creating meaningful connections and delivering excellent service every day." Philippians 4:13

Dealership Experience

4 yrs, 6 mos

Industry Experience

9 yrs, 4 mos

Specialties & Trainings

SERVICE

PARTS

View more specialties & trainings
4.3

47 Reviews

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47 Reviews of Jose Castillo

November 09, 2025

Dealership Rating
Employee Rating

I recommend Miguel Cruz and Carlos Castillo for helping find the right truck. They were very helpful More

by carrilloroofingllc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Cruz

Dec 13, 2025

Envision Ford of Oxnard responded

Thank you for the recommendation! We’re glad to hear Miguel Cruz and Carlos Castillo were able to help you find the right truck and made the process smooth and helpful. They’ll appreciate the shout-out. We truly appreciate your trust and look forward to assisting you again. — Ford of Oxnard Team

October 30, 2025

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1. Your online scheduling is ridiculous. I had no confirmation that my appt was confirmed. 2. I had to come in to schedule an appt to find out my appt placed online was scheduled. 3. After trying More

by RYATCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 13, 2025

Envision Ford of Oxnard responded

Thank you for taking the time to outline your experience. We sincerely apologize for the frustration you encountered, as this is not the level of service or communication we aim to provide. You’re absolutely right to expect clear confirmation when scheduling online, accurate appointment handling without needing to come in twice, and messaging that aligns with your actual service needs—not sales outreach for a vehicle you already own. We understand how disappointing that experience must have been. We’re also very concerned to hear about the delay with your scheduled appointment time and the lack of acknowledgement when JC arrived. Your time is valuable, and that should have been recognized and addressed in the moment. Your feedback has been shared with our management team so we can review our online scheduling process, communication systems, and appointment coordination to prevent this from happening again. If you’re open to it, we would appreciate the opportunity to speak with you directly and make things right. Please feel free to contact us at 805-983-6511 or email nemer@envisionmotors.com so we can follow up personally. Thank you again for your honest feedback—it helps us improve. — Ford of Oxnard Management Team

October 15, 2025

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Jose was very accommodating when the appointment i had made for my 100k mile service was not in the system and was able to get me done the same day. More

by ITSIT2011
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Dec 13, 2025

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re glad to hear Jose was accommodating and able to take care of your 100k-mile service the same day, even when the appointment wasn’t showing in the system. That flexibility and commitment to our customers is something we truly value. We appreciate you choosing us and look forward to helping you again. — Ford of Oxnard Team

October 15, 2025

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Grant is very professional and helpful, I would reccomend him for his customer service , he is explaining the maintenance process in detail and keeps me informed while the car is serviced though the entire p More

by rares
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Recommend Dealer
Yes

Other Employees Tagged: Grant Lee

October 13, 2025

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The gentleman who waited on me was efficient and helpful. He made sure I was kept informed about my car and the service it needed and how long it would take. More

by BARNARDT740
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Recommend Dealer
Yes

October 08, 2025

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The service department personnel I was assigned to was not good at communication, mechanical explanations, or initiative. Their lack of enthusiasm and efficiency in having my recall installed and checkin More

by MachE Driver
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Jose Alarcon

Oct 10, 2025

Envision Ford of Oxnard responded

Thank you for bringing this to my attention. I’m very sorry to hear about your experience — clear communication, proactive updates, and enthusiasm from our service team are basic expectations, and it sounds like we fell short in your visit. That’s not the level of care we strive to provide. I’ll be reviewing your visit personally with our service management team to address the communication and follow-through issues you mentioned. We value your time and trust, and I’d like the opportunity to make this right. Please feel free to reach out to me directly so I can ensure your concerns are resolved properly.

October 08, 2025

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Greeted well and all service staff were on the move helping customers. I was asked if I was being helped more than once by staff. It took a little longer than discussed, but the service department was More

by Ghost
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Recommend Dealer
Yes
Oct 10, 2025

Envision Ford of Oxnard responded

I appreciate you taking the time to share your experience. I’m glad to hear our staff made you feel welcomed and that multiple team members were attentive in making sure you were being helped. We never want our customers to feel overlooked, even during busy times. Thank you also for your patience with the extended wait — your understanding means a lot, and we’ll continue to look for ways to improve our efficiency while maintaining the high level of care you deserve.

October 01, 2025

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I'm on a maintenance plan. Which includes topping off all fluids. Tire rotation. Fluids were not topped off and tires were not rotated. Makes me wonder what they really did More

by MARKSTONE5057
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Recommend Dealer
No

September 26, 2025

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Visits to Envision Ford are generally friendly and efficient. Their customer lounge is comfortable and well-stocked. Highly recommend having vehicle serviced there. More

by salasrobe
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Recommend Dealer
Yes
Sep 26, 2025

Envision Ford of Oxnard responded

I’m glad to hear your visits to Envision Ford have been friendly and efficient, and that you enjoy the comfort and amenities of our customer lounge. It means a lot to know you’d highly recommend servicing with us — thank you for your trust and continued support!

September 23, 2025

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Employee Rating

Came in for front end problems. Spent $262.50 for Diagnostics. No parts. Directional Tires on car was incorrect. Waste of time. More

by SAMVERNA1971
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Recommend Dealer
No

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