Jorge Sierra

It is with extreme frustration that I am writing this post. On October 4, 2025, I dropped my 2023 Hyundai Santa Cruz at the Hyundai dealership for a scheduled oil change plus I wanted to discuss other co post. On October 4, 2025, I dropped my 2023 Hyundai Santa Cruz at the Hyundai dealership for a scheduled oil change plus I wanted to discuss other concerns that I had with the vehicle. I explained that I was concerned about the shocks and the transmission making some noise, as well as my vehicle giving an error that the two backlights were working but they were giving me an error on my dash. After some confusion as to warranties it was determined that there was 100,000 mile warranty and that it would be covered since the vehicle had 72,000 or so. Linda the service tech. and I believe Sal, which was a new employee that had only been working there for three days had assured me that they will be taking care of me. They mentioned that the diagnosis could not be done over the weekend, but on Monday, they would get back to me. Monday, Tuesday past no call… and I decided to give them a call on Wednesday. Apparently Linda was not in so I left a message for her to call me back. No call back again… so Friday I called and spoke to Linda. Linda had informed me that the oil change had been done, but they were unable to find anything wrong with the transmission nor the shocks on the vehicle. And that the back bulbs needed to be replaced - for $35 each!!!??? Wow. I told her no thanks and that I would do it myself. She also informed me that there will be a charge for the light diagnosti and the oil change. I questioned the charge for the diagnostic and since I had specifically said if there is a charge for anything then the oil change, I did not want it. She said she would talk to a manager and get back get back to me right away. “Right away” and I quote. I never heard back from her again. At this point I am getting frustrated, I call on Saturday the 11th. ask for Linda…. Linda was not in? So now I asked to speak to a manager, his name of TJ. I explained to TJ the situation and that Linda was going to get back to me, but the vehicle was ready. TJ sounded like he was on it - as most “Managers” do. He informed me that he would get back to me as soon as possible regarding the cost - I will take care of it. Now, Sunday, Monday passes, and no call??? At this point, I am more then furious. I called their corporate office, and as I am voicing my concerns, I explained that I would like to record the conversation and to my surprise, the Customer Service lady informed me that they do not allow anyone to record conversations, but she was recording it. At this point, I am realizing, why this company is they way they are? Wow?She took my information and no call back to this day. I then call the dealership once again in the afternoon and asked to speak to TJ, or Linda? Guess what Linda was off again??? and TJ was out to lunch. At this point I was ready to pop, but when the gentleman who realized it, not tells me he sees TJ. TJ picks up the phone and tells me he doesn’t know who I am, and don’t remember our conversation? I cant make this up, really?! I now have to explain my situation thus again - for him to say, yes, yes, I remember, tells me let me check on your car, and I will call you back in less then 15 minutes. Ladies and gentlemen, Guess what??? he has not call me back.??? Nor has he called me back Wednesday, Thursday and it is now Friday, 14 days later, not one call back. I get an idea to call the dealership to ask for a General mManager and got a gentleman by the name of Joe Smith, not the friendliest human being in the world - which should not be a big surprise, being that this dealership has so many issues and customer service and hospitality. I told him my situation and I asked to speak to the GM - He tells me there are two general managers - Carlos and Criag? And when I ask him for their phone numbers, he gives me the dealership number, which is the same number where I contacted him. Do not trust this dealership at all. More

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Muy bien trato servicio excelente recomiendo esta tienda mi carro quedó muy bien muchas gracias mi carro quedó muy bien muchas gracias More

by odalysdelgadomoreno Verified Customer Verified Customer

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I feel very comfortable with the maintenance repasenative . Very professional and very good with the costermers . Jamie is my rep . . Very professional and very good with the costermers . Jamie is my rep . More

by SRCITTADINO1 Verified Customer Verified Customer

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Good People ,Good Value also. .. Rob Reilly cared, and made a big impact to the overall value ! .. Rob Reilly cared, and made a big impact to the overall value ! More

by chuck@garrity.cc Verified Customer Verified Customer

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The dealership was busy, and under construction which made it chaotic but the employees more than made up for it with their calm and helpful demeanor. The man who helped me with my vehicle kept me inform made it chaotic but the employees more than made up for it with their calm and helpful demeanor. The man who helped me with my vehicle kept me informed through the whole process. I wanted another Toyota when I bought my Hyundai I will be a repeat customer everybody at this dealership is very helpful and I feel the service department is honest and trustworthy More

by SANDEESKIBUG Verified Customer Verified Customer

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It was Very professional and had a great culture all around. Highly recommended to everyone. around. Highly recommended to everyone. More

by BRADC Verified Customer Verified Customer

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Great experience. Very timely and friendly service. Loved the cleaning! But dont like the 15 word minimum survey response. Very timely and friendly service. Loved the cleaning! But dont like the 15 word minimum survey response. More

by JFERRARA5 Verified Customer Verified Customer

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Thanks for the great service and helpfulness. l Sheila, Alejandra and Steve. You are the best. l Sheila, Alejandra and Steve. You are the best. More

by KDKALINOWSKI Verified Customer Verified Customer

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Very friendly atmosphere, excellent customer service and very professional staff. Work was performed in a timely manner. Very pleased with the results. very professional staff. Work was performed in a timely manner. Very pleased with the results. More

by ORLANDO6013 Verified Customer Verified Customer

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When I pick up my car it was missing a part he rude we me More

by CLARAFIELDHELD Verified Customer Verified Customer

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