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Jorge Benitez

Overview Reviews (837) Inventory (261)

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Jorge Benitez

Assistant Service Manager

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.7

837 Reviews

Overview Reviews (837) Inventory (261)

4.7

837 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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837 Reviews of Jorge Benitez

December 17, 2025

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Employee Rating

Generally good service and communication. I think the diagnostic price is way too high. This time there was a suggestion that we needed new rear brakes and I asked for pictures and then Jere I think the diagnostic price is way too high. This time there was a suggestion that we needed new rear brakes and I asked for pictures and then Jeremy came back and said they were okay but never showed me pictures. That was confusing and made it seem like they were trying to get me to replace brakes that didn’t need to be replaced. More

by RICHEYM

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jonathan Benitez, Misty Osborne, Jeremy Mahr

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Dec 17, 2025 -

Regal Kia Lakeland responded

Thank you so much for your review. We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Regal Kia Lakeland to be a positive one. We apologize for the confusion regarding your brakes. Please don't hesitate to reach out if you need anything else.

December 08, 2025

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Employee Rating

Happy with the communications via in person and text. The text feature was very good for me. It made me feel included in my repair and I didn't have to keep asking what was happening. It was always commu The text feature was very good for me. It made me feel included in my repair and I didn't have to keep asking what was happening. It was always communicated to me. More

by csmiller590

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jorge Benitez

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Dec 09, 2025 -

Regal Kia Lakeland responded

Hi Miller! We’re happy to hear that our communication channels kept you in the loop and feeling included! Thank you for choosing Regal Kia and for sharing your feedback!

December 06, 2025

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Employee Rating

Very good service. I'm happy. I can recommend it to my friends. Good quality service. I'm happy. I can recommend it to my friends. Good quality service. More

by Edgardo Colon

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Pablo Moreira

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Dec 06, 2025 -

Regal Kia Lakeland responded

Thank you so much for choosing Regal Kia Lakeland! Please let us know if we can be of any more assistance.

December 05, 2025

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Employee Rating

It was an amazing experience Jorge was excellent and answered all the questions I had answered all the questions I had More

by Brittney0215

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jorge Benitez

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Dec 05, 2025 -

Regal Kia Lakeland responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Regal Kia Lakeland, we look forward to having you as a valued customer for many years to come!

December 04, 2025

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Employee Rating

Quite surprised how efficient the service department was. Jorge was very good and I would ask for him again Jorge was very good and I would ask for him again More

by cgcfl

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 04, 2025 -

Regal Kia Lakeland responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Regal Kia Lakeland.

December 03, 2025

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Employee Rating

He is professional and handles my situation with care. He does his job I am glad that he keeps me updated on my vehicle and lets me know what is currently happening He does his job I am glad that he keeps me updated on my vehicle and lets me know what is currently happening More

by EDEVASIA

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jorge Benitez

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Dec 03, 2025 -

Regal Kia Lakeland responded

Thanks for sharing about your experience with Regal Kia Lakeland. We appreciate your business and hope to see you again soon!

November 30, 2025

Dealership Rating

Employee Rating

We always get good services and are courteous greeted by the staff and Jorge Benitez. the staff and Jorge Benitez. More

by C_DRAGUSTINOVIS

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jorge Benitez

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Nov 30, 2025 -

Regal Kia Lakeland responded

Thanks for sharing about your experience with Regal Kia Lakeland. We appreciate your business and hope to see you again soon!

November 29, 2025

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Employee Rating

This was for an oil change. The oil change was scheduled. The oil was changed. The oil change was scheduled. The oil was changed. More

by Bigblue70

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jonathan Benitez, Misty Osborne, Jeremy Mahr

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Nov 29, 2025 -

Regal Kia Lakeland responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 29, 2025

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Employee Rating

They did a good job an I was happy an they treated me right an they new how to talk to you even if you was not happy with it they still talked to you nice and they fix the problem I love that right an they new how to talk to you even if you was not happy with it they still talked to you nice and they fix the problem I love that More

by Teresa wright

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jonathan Benitez, Misty Osborne, Jeremy Mahr

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Nov 29, 2025 -

Regal Kia Lakeland responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Regal Kia Lakeland!

November 28, 2025

Dealership Rating

Employee Rating

What is this a high school essay prompt? The service was good here thank you thank you The service was good here thank you thank you More

by Bigblue70

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jonathan Benitez, Misty Osborne, Jeremy Mahr

Report | Print

Nov 28, 2025 -

Regal Kia Lakeland responded

Thank you for choosing Regal Kia Lakeland. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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