Jorge Benitez

We've now gotten the run-around from four different members of the service team. This is the email we received from the Service Director at KIA. We can't find records for two missing oil changes duri members of the service team. This is the email we received from the Service Director at KIA. We can't find records for two missing oil changes during COVID (4-5 years ago), so they will not be honoring our warranty: Good Morning, I hope this email finds you well, the purpose of this email is to inform you that Kia Has responded to our Case, They have advised us the following. " I SEE SOME GAPS IN CUSTOMER MAINTENANCE HISTORY. PLEASE OBTAIN ALL OF THE OIL CHANGE RECEIPTS THAT THE CUSTOMER MAY HAVE THAT IS NOT SHOWN IN THE CARFAX REPORT YOU'VE PROVIDED" At this point we cannot continue without those Maintenance records, Kia will not continue the process There is a 13,268 mile gap between service done in KY 03-24-19 with 47,348 miles KY 02-27-20 with 60,616 miles Then another 12,466 miles gap from the service done in KY 02-27-2020 with 60,616 miles in KY 10-20-2021 with 73,082 miles If you can provided the missing maintenance records we will upload it to the case so we can continue the process so we can try to resolve this case. Thank you for your time. Jeffrey A. Soloj Service Director, Regal Kia 863-687-8000 ext 1025 More

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Good service, professionalism and very friendly Waiting times are short, they are very communicative and always help to fiend the best solution. times are short, they are very communicative and always help to fiend the best solution. More

by fleet Verified Customer Verified Customer

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Have been using Regal for years! Greg and Jeremy has taken care of me and do an excellent job! Greg and Jeremy has taken care of me and do an excellent job! More

by grnrwatson Verified Customer Verified Customer

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Great service never have a problem doesn’t matter who the service technician are always helpful service technician are always helpful More

by julyluvchild23 Verified Customer Verified Customer

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Good attempt. Good service everything is ok Service request is good. Is recommended for others people Good service everything is ok Service request is good. Is recommended for others people More

by magalydiaz935 Verified Customer Verified Customer

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Service is always great. It's always clean in the waiting room. I always get waited on. It's always clean in the waiting room. I always get waited on. More

by DaJoQuim Verified Customer Verified Customer

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Was told our car would be worked on Saturday. No one called us. Had to call Monday for our car to be ready on Tuesday. And was treated like it was no big deal. Customer service needs help!! No one called us. Had to call Monday for our car to be ready on Tuesday. And was treated like it was no big deal. Customer service needs help!! More

by JULIECOLDING Verified Customer Verified Customer

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The person whom cared for my car, Cinderella, she is awesome. Every time I come here they all take good care of me making me feel welcomed and letting me know every step of my car. awesome. Every time I come here they all take good care of me making me feel welcomed and letting me know every step of my car. More

by Jennifer Verified Customer Verified Customer

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Misty is always very prompt, courteous, and professional. She is an amazing asset for the Regal team She is an amazing asset for the Regal team More

by JENNALN Verified Customer Verified Customer

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I had to wait a little bit longer for my car, but it was great service great service More

by sassygirl406 Verified Customer Verified Customer

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