Jordan Kabranov | Page 23

Best buying experience Keep up the good job guys and thank you Jordan. You were extremely nice and caring. I love my new car and enjoying it very much every day. Keep up the good job guys and thank you Jordan. You were extremely nice and caring. I love my new car and enjoying it very much every day. More

by JOSY.PAPPA Verified Customer Verified Customer

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Best buying experience That was the best buying experience I ever received from car dealership. Thank you Jordan and all of Napleton's stuff that was involved in my buying p That was the best buying experience I ever received from car dealership. Thank you Jordan and all of Napleton's stuff that was involved in my buying process . More

by JSNYDER5555 Verified Customer Verified Customer

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Accommodating, Professional, Great Staff and Management We went with my son to purchase his first NEW car and have to say that Jimmy the General Manager steered him in the right direction with the purchase We went with my son to purchase his first NEW car and have to say that Jimmy the General Manager steered him in the right direction with the purchase of the 2016 Elantra. After finding out what were important options, my son is delighted to have been able to purchase the car that has "everything he wanted" and could afford. Jordan Kabranov was great at explaining the different features in two cars and instructing our tech-savvy son on all the new features. Odis Horne made closing the deal a great experience with his quick paperwork for signing and knowledge with the best financing. This dealership lives up to impressive caliber of Napleton's Auto Group. Highly recommended - 5 stars plus. More

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Best sales experience This was by far the best car buying experience I've ever had. I was treated professionally and my purchase was completed quickly and efficiently. I w This was by far the best car buying experience I've ever had. I was treated professionally and my purchase was completed quickly and efficiently. I wouldn't buy a car anywhere else! Jordan K was my salesperson and he was the best, and he made sure I was priority when repairing my windshield even less then a week after purchase. I'd give them 6 stars if I could!!! More

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excellant The people were friendly. When I said no they asked why then reworked the paperwork to make the car mine. No pressure either. Thanks guys. The people were friendly. When I said no they asked why then reworked the paperwork to make the car mine. No pressure either. Thanks guys. More

by THOMASFOWLER53 Verified Customer Verified Customer

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The heppiest customer ever We just bought our brand new Sonata from Napletons Valley Hyundai and Jordan was our sales person. We can not say enough about our experience with Jo We just bought our brand new Sonata from Napletons Valley Hyundai and Jordan was our sales person. We can not say enough about our experience with Jordan he made everything very easy and enjoyable for us and that was the difference between a good salesperson and just a salesperson and made us buy it from Napleton.Thank you guys and THANK YOU JORDAN!!!!!!!!!! More

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Best buying experience ever Jordan our sales person made our car buying experience very pleasant ! They just finished with remodeling and it looks great top of the line!!!! Ple Jordan our sales person made our car buying experience very pleasant ! They just finished with remodeling and it looks great top of the line!!!! Please continue what you doing and you will sell tons of cars!!! Thank you and I enjoy my Sonata More

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Jordan Kabronav was excellent! We were looking for a specific 2013 used Hyundai Sonata Hybrid. Due to scarcity of these cars, we drove over 200 niles to purchase here. I called an We were looking for a specific 2013 used Hyundai Sonata Hybrid. Due to scarcity of these cars, we drove over 200 niles to purchase here. I called and spoke to the sales manager Deb. Upon arrival she assigned Jordan Kabranov to us. Jordan was perfect. Did a great job of setting us up for a test drive of the car we had identified online. He also suggested a lower mileage, higher trim line car that was traded in the day before, which we ended up buying. Both Jordan and Francine Champassak, who handled documentation and closing did excellent jobs. MOST importantly, they both listened to our needs and wants and responded accordingly. I highly recommend that you ask for Jordan. More

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Beware of this Dealership's General Manager, Jim Douvas I worked in the automotive industry for several years (over 8 year ago) and in doing so have worked with many dealerships and seen the good, the bad, I worked in the automotive industry for several years (over 8 year ago) and in doing so have worked with many dealerships and seen the good, the bad, and the ugly in terms of how dealerships operate from a customer service, pricing, financial, etc. perspective. That being said, the way the General Manager, Jim Douvas treated my husband in the negotiation of a car deal shows that the management of this dealership belongs in the bad and ugly category of doing business. I feel compelled to briefly relay that experience since this dealership tries to sell itself on its outstanding customer service. To make a long story short, I found a certified car at the dealership we were interested in spoke to Brittany, I'm guessing an Internet sales rep, who referred me over to George, the salesman, who had me take the car for a test drive, explained the features, etc. Towards the end of that visit, he introduced me to Sean, the Sales Manager. Sean showed a willingness to make a deal and told us to contact him if we were interested in the vehicle. This was a pleasant interaction, no issues with George or Sean. The next day, my husband calls to talk to Sean to discuss pricing because if they could tentatively get in the same ballpark, we'd all come in later that evening to finalize and sign a deal on the car. My husband asked for Sean, but gets Jim on the phone, who doesn't immediately identify himself as the GM. Jim insists my husband can talk to him about pricing and when my husband gave him a number, Jim said okay, but come in tonight and you have to drive the vehicle first. We knew Jim wasn't saying a firm yes to this offer, but this suggested that they'd likely agree to a deal close to this figure. That evening after work, my husband, two small children and I drove out to the dealership. I ended up staying in the car the whole time because my year old son was asleep in his car seat and we didn't want to disturb him if the dealership was going to waste our time in terms of what deal could be worked out. My husband test drove the certified car with Jordan, another salesman, and took our 3 year in with him. Jim offered to make a deal at the price we offered if they decertified the car or for $800 more with the certification. My husband counter the offer with keeping the car certified and Jim said they had no more room to move on the deal. My husband consulted me in the car and we initially decided to pass on the car. This was at about 8pm at night by the time we left. After about 5 minutes into our drive home, we decided that we could swing one of the options Jim gave us and so we turned around and went back to the dealership. When my husband went in and told Jim we had reconsidered and would take the deal that night, but we just wanted to fill out whatever minimal paperwork and give whatever deposit was need to lock it in and we'd take delivery later (since our children were at the end of their limit by this point), Jim told my husband, "Jordan has already left for the day, and I took a deposit on that car 11 minutes ago, so it's no longer available. Keep in mind, we hadn't even been out the dealership more than 5 minutes and it was 8pm on a weeknight. Of course, my husband walked out... and guess who he saw? Jordan.... who was just coming in from moving a car. Jordan asked if we came back to do the deal on the car to which my husband replied, "Jim told me you went home already... and yeah, I was going to buy the car, but Jim said you took a deposit on it 11 minutes ago." Jordan of course stood there looking puzzled. Trust me, any general manager at a dealership that handles customers in this type of manner is not a place you want to do business with. Despite the sales staff, George, Jordan, and Brittany being courteous and professional, a dealership is only as trustworthy as its top management. If Jim no longer wanted to honor the prior price offered, he just had to say, that price was void upon us having walked out the door originally. He thought it made more sense to lie and stop his sales staff from getting sale instead. As a funny aside, the dealership has been leaving messages every day for my husband and I asking about how our appointment went. This review is the feedback they requested. Needless to say, we purchased a car elsewhere. More

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Purchased a 2014 Hyundai Elantra....VERY HAPPY!!!!!!! I purchased a 2014 Hyundai Elantra from this dealership. I was impressed with the whole experience, but especially with the service given by Jordan. I purchased a 2014 Hyundai Elantra from this dealership. I was impressed with the whole experience, but especially with the service given by Jordan. He was extremely personable, informative, genuine, and pleasant to deal with. I really appreciate the no-pressure approach, while still offering a great deal for a car I am very excited to own. I would definitely recommend this dealer to anyone looking for a new car. More

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