Jordan Brown

I initially worked with Jordan, who was very kind and bubbly. Unfortunately, after she left the dealership, we were handed off to Kenny, who came across as disinterested and uncomfortable, like he didn't bubbly. Unfortunately, after she left the dealership, we were handed off to Kenny, who came across as disinterested and uncomfortable, like he didn't want to be there. If he earned a commission on the sale, I sincerely hope it was minimal. We also dealt with Dan, who seemed more focused on pushing the sale than actually listening to our concerns. Before purchasing the vehicle, we specifically raised concerns with Kenny, Dan, and an older manager (whose name we unfortunately didn’t get) about potential issues with the control arms and/or ball joints. The manager assured us that a technician would "check it out" before finalizing the sale. When we returned, the car did sound better, which gave us the impression it had been serviced. However, just a few miles after purchase, the clunking noise came back. We immediately contacted the dealership, but neither Kenny nor Dan returned our calls. We had purchased a warranty, but the issue wasn’t covered. When service was finally scheduled, the dealership placed the blame on my friend, despite the fact that we had flagged this concern prior to buying the vehicle. Now, the car is in the shop for repairs — two ball joints, one control arm, and new suspension springs — and my friend is stuck paying out of pocket for labor, which is well over $400. The dealership offered to cover the parts only, claiming they had already deemed the car “drivable,” and are now calling this offer a “good Samaritan” gesture. The car itself (not a Kia) looked nice, but the experience with this dealership has completely ruined the Russ Darrow brand for me. Between the lack of follow-through, poor communication, and zero accountability, I would never recommend purchasing from a Russ Darrow dealership again, and I certainly won’t be returning. More

Report | Print

Bernie Solano was my salesperson. He was excellent. He was knowledgeable and thorough. A pleasure to do business with. Every employee there I dealt with was courteous and welcoming, a He was excellent. He was knowledgeable and thorough. A pleasure to do business with. Every employee there I dealt with was courteous and welcoming, and extremely helpful. A great car buying experience. More

by JUDYJUNGEN Verified Customer Verified Customer

Report | Print

Jordan and James were sincerity nice, honest people that made for a great experience buying a new car. made for a great experience buying a new car. More

by TBEHLMER Verified Customer Verified Customer

Report | Print

Everyone at this dealership was professional, kind & easy to deal with. They were all helpful and accommodating to our needs. to deal with. They were all helpful and accommodating to our needs. More

by BRUCE.JACOBSEN Verified Customer Verified Customer

Report | Print

Minna was a great salesperson! Not pushy and really did all she could for us. Very personable and helpful Not pushy and really did all she could for us. Very personable and helpful More

by A_CLEVELAND10 Verified Customer Verified Customer

Report | Print

Jordan Brown and the rest of the Russ Darrow dealership made leasing a new car the easiest experience I’ve ever had doing so! made leasing a new car the easiest experience I’ve ever had doing so! More

by Brian Verified Customer Verified Customer

Report | Print

Trustworthy, professional, try to give you the best deal for your budget and very nice people. In other words no gimmicks or tricks to get you to buy a car. for your budget and very nice people. In other words no gimmicks or tricks to get you to buy a car. More

by lavella.green Verified Customer Verified Customer

Report | Print