Jordan Barkow

Brattleboro Subaru responded

Thank you so much for sharing your experience with us! We’re glad to hear our team was professional, courteous, and took the time to explain everything clearly. Regarding your question about tire replacement: in most cases, if a single tire is damaged beyond repair, it doesn’t always mean all four need to be replaced. However, depending on the vehicle’s drivetrain (for example, all-wheel drive), replacing just one tire can cause uneven wear or performance issues. In those situations, replacing four tires may be recommended to keep tread depth consistent and protect the vehicle’s handling and safety. We completely understand how surprising that can be, especially while traveling. We’re happy our team was able to guide you through the process, and we truly appreciate your trust in us. We look forward to welcoming you back whenever you’re in Vermont!

Brattleboro Subaru responded

Thank you so much for sharing your experience! We’re delighted to hear that you enjoyed the comfort of our waiting room and appreciated the coffee and reading space. Our team takes pride in providing fast, friendly service, and it’s wonderful to know our service reps made a positive impression. We look forward to welcoming you back again soon!

Brattleboro Subaru responded

Thank you so much for your kind words! We’re delighted to hear that our team’s friendliness and communication made your visit enjoyable. And we’re glad you liked the coffee too—it’s always nice to start the day with a good cup! We truly appreciate your feedback and look forward to welcoming you back again soon.

Brattleboro Subaru responded

Thank you so much for sharing your experience! We’re glad to hear that our organization, thoroughness, and communication made a positive difference for you. Keeping our customers informed every step of the way is a top priority, and it’s wonderful to know you felt well taken care of. We appreciate your trust in us and look forward to helping with your car whenever you need.

Brattleboro Subaru responded

Thank you so much for the kind words and recommendation! We're thrilled to hear you had a great experience with our service department. Taking care of Subarus is what we love to do, and it means a lot to know you'd send others our way. We look forward to seeing you again whenever your Subaru needs us

Brattleboro Subaru responded

The service department has been a pleasure to work with. Keep up the good work!

Brattleboro Subaru responded

Thank you so much for your thoughtful review! We're thrilled to hear that our team, service, and facility continue to meet your expectations. It’s especially inspiring to know your Subaru is still going strong at over 200,000 miles — a true testament to your care and the vehicle’s reliability. We’re honored to be part of that journey and look forward to keeping your Subaru running smoothly for many more miles ahead!

Brattleboro Subaru responded

Thanks so much for your feedback! We're glad to hear the service met your expectations and that the video inspection helped provide clarity on your tires and brakes. We understand that quality work can come at a cost, and we truly appreciate your trust in us to get the job done right. If there's anything more we can do to improve your experience next time, we're all ears!

Brattleboro Subaru responded

Thank you for sharing your experience! We're so glad to hear that you feel comfortable bringing your car in and that our commitment to customer satisfaction shines through. It's always our goal to make every visit smooth and reassuring. We appreciate your trust and look forward to seeing you again!

Brattleboro Subaru responded

Thank you so much for your kind words! We're thrilled to hear that your experience with Brattleboro Subaru continues to be a pleasant one. Our team takes great pride in being attentive, courteous, and knowledgeable, and it's wonderful to know that it shows. We truly appreciate your continued support and look forward to serving you again soon!