Everyone in the shop is super friendly and helpful and
efficient and paying attention to detail, I appreciated the video of the mechanic going through all the checks!
efficient and paying attention to detail, I appreciated the video of the mechanic going through all the checks!
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by BETHDUNNTHERAPY
Verified Customer
Verified Customer
Service Price Transparency
May 20, 2026 -
Brattleboro Subaru responded
Thank you so much for the wonderful review! We're thrilled to hear that our team’s friendliness, attention to detail, and efficiency stood out to you. The technician videos are one of our favorite ways to keep you informed, so it’s great to know you appreciated them. We look forward to helping you again next time!
Everything was completed on time , exception of a bad
part, they had to keep me another day. Amanda was very professional and knew how to handle the situation>
part, they had to keep me another day. Amanda was very professional and knew how to handle the situation>
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by milt09
Verified Customer
Verified Customer
Service Price Transparency
May 19, 2026 -
Brattleboro Subaru responded
Thank you for your feedback. We’re glad to hear everything was completed on time and that Amanda took great care of you throughout the process. We appreciate your patience with the unexpected part issue and are grateful you allowed us the extra day to make things right. If you need anything else, we’re always here to help.
Bratt Subaru was vey accommodating.
. I’ve been pleased with their service. I was contacted when my car was done. Couldn’t have been easier and they couldn’t have been more pleasant.
. I’ve been pleased with their service. I was contacted when my car was done. Couldn’t have been easier and they couldn’t have been more pleasant.
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by joanntyler61
Verified Customer
Verified Customer
Service Price Transparency
May 11, 2026 -
Brattleboro Subaru responded
Thank you so much for sharing your experience with us. We’re thrilled to hear that our team at Bratt Subaru made your visit smooth and pleasant. Knowing you felt well‑informed and well‑taken‑care‑of means a lot. We appreciate your trust in our service team and look forward to helping you again whenever you need us.
Always friendly and helpful Service Department.
Technician Sam was so helpful (last Dec.) to fix a problem on the spot for me to be able to drive and visit my family.
Technician Sam was so helpful (last Dec.) to fix a problem on the spot for me to be able to drive and visit my family.
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by margitbrosnan5
Verified Customer
Verified Customer
Service Price Transparency
May 08, 2026 -
Brattleboro Subaru responded
Thank you for taking the time to share your experience. Our Service Department will be thrilled to hear your kind words. We’re especially glad that Sam was able to help you so quickly last December and get you safely on the road to visit your family. Moments like that are exactly why we do what we do. We truly appreciate your trust and look forward to being here for you whenever you need us.
Purchase of a new Forester with Tom McFeeley this month
was excellent, and made for such an easy purchase decision, because he was a total professional, so kind, and calm, informed, followed up with me, an
was excellent, and made for such an easy purchase decision, because he was a total professional, so kind, and calm, informed, followed up with me, and answered so many of my questions. It was very low-stress.
Later in month, service of an older Subaru we own was also a professional experience w your service dept and low-stress. Thank you.
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by inesdec
Verified Customer
Verified Customer
Service Price Transparency
May 04, 2026 -
Brattleboro Subaru responded
Thank you for sharing such a thoughtful review. It’s wonderful to hear that your Forester purchase with Tom was such a positive experience. His calm, professional, and well‑informed approach — along with the time he took to answer your questions and follow up — is exactly the kind of support we want every customer to feel.
I’m also glad to know your service visit later in the month was just as smooth and low‑stress. Consistency across sales and service is something we work hard for, and your feedback truly reinforces that effort.
We appreciate you, and we’re here whenever you need us.
Great honest fair and friendly service- don’t get a lot
of up charges staff are courteous and helpful
of up charges staff are courteous and helpful
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by GREENE.GILDONE
Verified Customer
Verified Customer
Service Price Transparency
May 04, 2026 -
Brattleboro Subaru responded
Thank you for taking the time to share this — it means a lot. We're glad to hear you experienced honest, fair, and friendly service and that our team kept things straightforward without unnecessary add‑ons. Knowing the staff came across as courteous and helpful is exactly the kind of feedback that keeps us motivated. We appreciate you, and we look forward to serving you again.
Always a pleasure from Service staff Morgan and Amanda,
the sales team always being responsive I love the team.
the sales team always being responsive I love the team.
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by switch11nollie
Verified Customer
Verified Customer
Service Price Transparency
May 04, 2026 -
Brattleboro Subaru responded
Thank you so much for sharing this feedback — it genuinely means a lot. Morgan, Amanda, and the sales team will be thrilled to know their consistency and responsiveness made such a strong impression. Hearing that you love the team
Excellent sales rep & excellent general manager & finance
manager. Repeat customer who travels one hour one way due to outstanding dealer. Also great service manager & personnel.
manager. Repeat customer who travels one hour one way due to outstanding dealer. Also great service manager & personnel.
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by jim1946
Verified Customer
Verified Customer
Service Price Transparency
Apr 28, 2026 -
Brattleboro Subaru responded
Thank you for the review! And thank you for traveling to come visit us! We are lucky to have such a great team and are glad you think so too.
Service completed as expected.
Communication was very clear and easy over text message. Definitely more expensive than I planned though.
Communication was very clear and easy over text message. Definitely more expensive than I planned though.
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by KYLE.DAWSONGLOVER
Verified Customer
Verified Customer
Service Price Transparency
Apr 13, 2026 -
Brattleboro Subaru responded
Clear communication is something that we strive for and it is so great to hear that our team could deliver. We understand that the frustration when something costs more than anticipated but we appreciate you trusting us with your vehicle.
Not much to say I had an appointment to get my truck
inspected and they did the job in a timely manner.
inspected and they did the job in a timely manner.
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by RDEWMAN
Verified Customer
Verified Customer
Service Price Transparency
Apr 13, 2026 -
Brattleboro Subaru responded
We are so glad to hear that our team completed your vehicle inspection in a timely manner and look forward to working with you in the future!