Jonathan Stephens | Page 6

I do not typically leave reviews for any type of purchases I make. I came in looking to check a car out that had been on the website - my co-signer had a perk through work and maybe that was our fir purchases I make. I came in looking to check a car out that had been on the website - my co-signer had a perk through work and maybe that was our first mistake. Having browsed the work website to find the Nissan pathfinder we decided to go drive. When we arrived we asked for Johnathan as he is the one who was answering all our online inquiries. It started off great explaining how we ended up in the market for a car and then he even rode with us and explained all the features which we greatly appreciated as most dealers scan your id and hand you the keys. As the decision was made he did tell us before driving the car had not yet been maintenance or detailed as it had only been in their hands for 14 days and this is normal for them to post for potential buyers to get a first look. After talking it over we decided to move forward , the communication could have been better after this point. We then met with finance where it seemed the information for me and the co-signer were flipped around, not interested in making a deal before and finding out then that the vehicle comes with what it’s traded in with - 1 key. I found it odd this was mentioned before this moment, also when asked if the wheel paint would be touched up due to excessive scratching, we were told that’s cosmetic issues and they do not take care of those on used cars. I felt like the finance employee had better communicated and did his best to ease the frustration and communication gap. I have been without a car since April, I did need one but I am left questioning if I should have taken business else where. After signing and purchasing the car we knew it had to still be detailed and maintained (we have done this at other dealers and picked up the next day) however it was not until we were leaving hours later that we were told Service is not in Saturday, again seemed kind of sneaky and could’ve been said earlier in the purchasing process. Supposedly an employee did come in to get a jumpstart however as the purchaser of the car I was not receiving the updated phone calls and the co-signer is who they were contacting as this is odd to me not something we had experienced before. Monday afternoon rolls around still not ready needed to order out of stock tires and detail. Tuesday around lunch received a call still not ready but they did their best to make it right and add a second key for the inconvenience although when I finally was able to pick up the car on Wednesday everything seemed fine , although some of the paint sealant in some places seemed to be chipped and it looked like a rushed interior detail. There is still dirt and grime on the steering wheel buttons, and the whole back seat arm rest was not wiped out leaving the previous owners lipstick or nail polish, as well as dirt and grin under the seat where it can be flipped up or slid to enter third row. Yes they send out a form asking how everything was prior to me receiving my vehicle but after going almost a week after purchasing a car I did not have the time to have it sent back in for another detail. I expected a more premier experience from a Nissan dealer and after having this I will continue to shop around or go back to the dealer I have had great luck with and find a model that works for me. The timing of the purchase was also still a 4/5 hour timeframe when our last purchase was under 2, and this time we had prepped and had the financials already in place. I would not recommend Suntrup Nissan to a friend or family member. More

by ALLISON.MCANTIRE Verified Customer Verified Customer

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I first went to Nissian to speak with John John was amazing but his financial manager was very rude and condensing. We went over to special finance and Jeremiah helped me with everything. He was absolu amazing but his financial manager was very rude and condensing. We went over to special finance and Jeremiah helped me with everything. He was absolutely amazing! He was so patient as well as his team working. More

by kylagreenlee1234 Verified Customer Verified Customer

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It was well organized. Everyone was friendly. The service area looked pretty impressive to me. Everyone was friendly. The service area looked pretty impressive to me. More

by None Verified Customer Verified Customer

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Best service, great experience and willing to work with me. Highly recommend Suntrup. Positive experience. me. Highly recommend Suntrup. Positive experience. More

by rizzos049 Verified Customer Verified Customer

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Everything was great. Johnathan was great. A typical car buying experience. Would recommend to anyone. Johnathan was great. A typical car buying experience. Would recommend to anyone. More

by annieok.kim Verified Customer Verified Customer

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The overall experience was great. I thought I knew what I wanted, I'm not overall picky with a car. Saying that I changed my mind after we started the process. I wasn't sure if new vs I thought I knew what I wanted, I'm not overall picky with a car. Saying that I changed my mind after we started the process. I wasn't sure if new vs used was best for me, then I decided new but then wanted to see the vehicle in red, after saying blue from the get go. Jon just took it all in stride, was never pushy, made comments pro and con. Then did a great job explaining everything about the Rogue. The smile never left his face even when he had to explain something more than once becuz my husband or I didn't quite get it. Oz was excellent also. He went over all necessary info for our loan. He was an immense help when there was a fraud alert glitch on our account. Something that should have taken 20 mins ran close to 60 mins becuz of that. He was helpful, kind, he did everything he could to get it straightened out. He kept apologizing, even though it wasn't in any way his or our fault. Kept a smile on his face, kept my hubby calm with all the craziness, and made a unfortunate delay much easier to handle. Can not say enough about these two gentlemen and what an asset they're to Suntrup. More

by billshelley413 Verified Customer Verified Customer

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Suntrup is an awesome dealership, especially John Stephens, my salesman. When they didn’t have the car I wanted on the lot, John went to get one for me from a nearby dealer. I Love Love Love my Muran Stephens, my salesman. When they didn’t have the car I wanted on the lot, John went to get one for me from a nearby dealer. I Love Love Love my Murano More

by Beachgirlbarb Verified Customer Verified Customer

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Was very happy with the service we received with Jonathan and Jill. They made a nerve racking process easy. Would recommend them and Suntrup Nissan to anyone. Thank you again! and Jill. They made a nerve racking process easy. Would recommend them and Suntrup Nissan to anyone. Thank you again! More

by melissaburk Verified Customer Verified Customer

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I had a great experience at this dealership, very helpful salesman and informative! Got me in the exact car I wanted. salesman and informative! Got me in the exact car I wanted. More

by elvedinsalkic75 Verified Customer Verified Customer

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Many thanks to Katherine and John for the outstanding assistance in getting me into a SUV - the Rogue is perfect for my lifestyle and I am loving the convenience and comfort. John was instrumental in get assistance in getting me into a SUV - the Rogue is perfect for my lifestyle and I am loving the convenience and comfort. John was instrumental in getting me the exact vehicle I needed. Thank you for making the process so easy. Highly recommend Suntrup Nissan. More

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