Jonathan Marroquin

Buyers beware! I purchased a certified pre-owned vehicle with 31,000 miles on December 26th. Shortly after the problems began. My vehicle that is responsible fo I purchased a certified pre-owned vehicle with 31,000 miles on December 26th. Shortly after the problems began. My vehicle that is responsible for getting my children and I around town does not reliably start. I called service on May 17th and their soonest appointment is June 6th. My car finally stopped working a few days shy of the appointment and was towed to the shop. The shop refuses to look at it until the appointment day and has advised that I need to pay nearly $300 for them to look at it. I thought I would be safe spending the extra money to purchase a certified pre owned vehicle through what I thought to be a reputable dealer. Unfortunately Hyundais pre owned program is not what you would think. Having a certified pre-owned does not ensure that your vehicle will be looked at in a timely manner. The fact that they are asking for money upfront is appalling. My vehicle has been properly maintained, it’s sad to see such an expensive paper weight in my driveway. I would not recommend Hyundai or Rick Case dealerships to anyone. They only want your money and DO NOT stand behind their product. I had heard that Hyundai had come a long way but sadly that does not seem to be the case. Beware of spending your money with Rick Case Hyundai. The customer service ends the moment you drive off of their lot. 7 months later got to replace the battery. More

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Run! !! My family has purchased at least 12 cars from this dealer. I called today regarding abs, traction and other lights coming on while driving with my !! My family has purchased at least 12 cars from this dealer. I called today regarding abs, traction and other lights coming on while driving with my kids in the car. I was told by a very rude manager that my car is not a priority and they most definitely would not put a diagnostic in front of an engine repair. The next appointment is in April and park the car in the lot and they will get to it when they feel like it. The car doesn't even have 50k miles yet. He had zero compassion and told me in a kinda professional direction where I could go with myself! AVOID THIS PLACE AT ALL COST! They will not treat you like a best friend you'll be treated like less than s#!t on their shoes! More

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Fast, friendly and professional at same time. Waiting time is less then they said. Highly recommend Waiting time is less then they said. Highly recommend More

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You guys have incredible service people especially Ernest, he is the number one reason I have keep this dealership for all this years. The way he talks to customers, explain and advise you about what Ernest, he is the number one reason I have keep this dealership for all this years. The way he talks to customers, explain and advise you about what your options are please thank you for having a person like him. More

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Very good service and I would always continue to service my vehicle with Rick Case my vehicle with Rick Case More

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The attention I receive when I get there is always prompt. There is always someone to greet me and listen to my concerns, prompt. There is always someone to greet me and listen to my concerns, More

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It is a pleasure dealing with the knowledgeable, timely, and professional Rick Case team. Would highly recommend them for all your car needs. and professional Rick Case team. Would highly recommend them for all your car needs. More

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I did not have an appointment, but they were able to accommodate me in a timely and courteous manner. accommodate me in a timely and courteous manner. More

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Just got my car sonata 2020 service started I need new tires on a 1 year car. Will call corporate. tires on a 1 year car. Will call corporate. More

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Service manager showed great customer service, service was done as quickly as possible and with great workmanship. was done as quickly as possible and with great workmanship. More

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