I recently visited to have my tire checked due to an air
leak. Jonathan, my service rep, was great—professional, courteous, and very helpful.
The wait was a little longer than expected, but they didn’t
leak. Jonathan, my service rep, was great—professional, courteous, and very helpful.
The wait was a little longer than expected, but they didn’t charge me, topped off all my tires, and sent me on my way.
Unfortunately, about eight hours later, the same tire was losing air again. They had missed the leak on the first visit, so I had to return.
When I came back, Jonathan was extremely accommodating and got me straight into service without any hassle.
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by Kulotya
Verified Customer
Verified Customer
Service Price Transparency
Mar 31, 2025 -
Regal Kia Lakeland responded
Kulotya, thank you for sharing your experience with us. I'm glad to hear Jonathan provided excellent service and was accommodating during your return visit. We apologize for the initial oversight and appreciate your patience as we resolved the issue. If there's anything else you'd like to discuss, feel free to reach out anytime! Santos Rivera - Service Lane Manager - 863) 808-1213
Jonathan Benitez was very professional and friendly in
the performance of his job. He took my vehicle to the shop as soon as I arrived, and he returned it to me in
a timely manner.
the performance of his job. He took my vehicle to the shop as soon as I arrived, and he returned it to me in
a timely manner.
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by ALGUERR1234
Verified Customer
Verified Customer
Service Price Transparency
Mar 31, 2025 -
Regal Kia Lakeland responded
We're delighted to hear that Jonathan provided you with such professional and friendly service at Regal Kia. Thank you for sharing your experience!
Jonathan got our Kia in the shop early as I was there 30
minutes before my appointment. The work was done well, recomendations explained and I was back on the road well satisfied with the experience.
minutes before my appointment. The work was done well, recomendations explained and I was back on the road well satisfied with the experience.
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by DAWNDELO360
Verified Customer
Verified Customer
Service Price Transparency
Mar 31, 2025 -
Regal Kia Lakeland responded
We're delighted to hear that Jonathan and the Regal Kia team provided you with a smooth and satisfying experience. It's great to know everything was handled efficiently, allowing you to get back on the road quickly. Thank you for sharing your positive feedback!
Couldn’t tell me exactly what was wrong with my Soul and
sales manager was rude when trying to make a deal on new car
sales manager was rude when trying to make a deal on new car
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by ddspicer77
Verified Customer
Verified Customer
Service Price Transparency
Mar 31, 2025 -
Regal Kia Lakeland responded
I'm sorry to hear about your experience with our team. We strive for clear communication and respectful interactions, so it's disappointing to hear that we've left the wrong impression. If you'd like to discuss this further or have any other concerns, please feel free to reach out directly. Thank you, Cris Aviso - General Sales Manager - 8633330518
Everyone was very process and helpful I appreciate all of
the service professionals. Highly recommend you guys.
the service professionals. Highly recommend you guys.
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by DAMB0309
Verified Customer
Verified Customer
Service Price Transparency
Mar 28, 2025 -
Regal Kia Lakeland responded
Thank you for the high recommendation! We're delighted to hear that our team at Regal Kia provided helpful and professional service. We appreciate your support and look forward to serving you again in the future!
I really like this place and the people are so very
professional and friendly and caring about me and my vehicle.
professional and friendly and caring about me and my vehicle.
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by measebarnes
Verified Customer
Verified Customer
Service Price Transparency
Mar 28, 2025 -
Regal Kia Lakeland responded
We're delighted to hear that you had such a positive experience with our team at Regal Kia! Your kind words about our professionalism and care mean a lot to us. Thank you for choosing us, and we look forward to serving you again in the future!
Seevice was great, as always.
I totally trust Jonathan to take care of anything in my Kia Forte.
I totally trust Jonathan to take care of anything in my Kia Forte.
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by Maria
Verified Customer
Verified Customer
Service Price Transparency
Mar 25, 2025 -
Regal Kia Lakeland responded
Maria,
We truly appreciate your support—thank you for the five stars! – Regal Kia
The dealership was nice and the customer service was A+
and my car came back looking brand new. Thank you .
and my car came back looking brand new. Thank you .
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by Santwan.mays
Verified Customer
Verified Customer
Service Price Transparency
Mar 24, 2025 -
Regal Kia Lakeland responded
We're delighted to hear that you had a great experience with our team at Regal Kia and that your car came back looking brand new! Thank you for the kind words, and we hope to see you again in the future.
Not enough seating in waiting area and coffee not very
good. Dogs allowed in waiting arra
good. Dogs allowed in waiting arra
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by alypar36
Verified Customer
Verified Customer
Service Price Transparency
Mar 24, 2025 -
Regal Kia Lakeland responded
Thank you for the feedback - we'll certainly take it into consideration for future improvements. Please don't hesitate to reach out the next time our Regal Kia team can be of assistance!
Great service every time we bring our car in.
I wish I didn’t have to write a review every time, though. Thanks for always being there to assist with my car needs!
I wish I didn’t have to write a review every time, though. Thanks for always being there to assist with my car needs!
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by caitlintsnell
Verified Customer
Verified Customer
Service Price Transparency
Mar 17, 2025 -
Regal Kia Lakeland responded
Caitlin, thank you for your continued trust in Regal Kia! We're always here to assist with your car needs and appreciate the feedback. Safe travels until next time!