What a total disappointment!
I have a 22 Tundra, I am in line for the recent recall to replace the engine, I called to schedule that service and it was scheduled, I also need a s
I have a 22 Tundra, I am in line for the recent recall to replace the engine, I called to schedule that service and it was scheduled, I also need a set of tires, so while I was there, figured that I would get my tires done also, so I called and spoke with a nice young lady, she told me that she would inform my Service advisor and that he would call me back with tire prices and add that to the schedule! its been more then a week and NO CALL BACK, NOTHING! This isnt the first time, I was in service for an oil change and throw the App, I asked my service advisor to please contact me regarding my service appointment and again ZERO no contact! I don't know if this is the service advisor or the company, either way it shows a lack of Customer Service!
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by Rliciaga33
Service Price Transparency
Feb 06, 2025 -
Toyota of Scranton responded
Richard,
Our apologies for the poor follow up. Our Service Advisor, Jason, did leave a message on your voicemail. I understand you did speak to Jason and your truck is currently at our dealership.
I was wondering if you would be so kind to update this review. We would all appreciate it.
Thank you,
Mary Jo Preno
Vice President of Guest Experience
Toyota of Scranton
I am always pleased with the service I receive from
Jonathan Higgins and the service department.
Jonathan Higgins and the service department.
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by BIFFY7
Verified Customer
Verified Customer
Service Price Transparency
Jan 21, 2025 -
Toyota of Scranton responded
BIFFY7,
Thank you for your kind words and for being a valued guest, Biffy7! We're thrilled to hear that Jonathan Higgins and our service team continue to provide you with excellent service. Your satisfaction means a lot to us, and we look forward to serving you again in the future!
Warm regards,
The Service Team
Toyota of Scranton
Quick efficient friendly
Every call has been met with
these qualities
I feel safe and well taken care of
these qualities
I feel safe and well taken care of
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by KAYSUSANW
Verified Customer
Verified Customer
Service Price Transparency
Dec 17, 2024 -
Toyota of Scranton responded
KAYSUSANW,
Thank you for your kind feedback! We’re so glad to hear that every interaction has been quick, efficient, and friendly. Knowing you feel safe and well taken care of is exactly what we strive for. We’re always here for you and appreciate your trust in us!
Warm regards,
The Service Team
Toyota of Scranton
I drove through a high snow bank that tore a cover shield
partially off under the car. My service rep Joe, got us right in and didn’t charge for the temporary repair. Amazing to see there are still businesse
partially off under the car. My service rep Joe, got us right in and didn’t charge for the temporary repair. Amazing to see there are still businesses that aren’t out to make a killing on every service visit.
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by Safetyg
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
John Boyer
, Chelsea Zongilla
Dec 10, 2024 -
Toyota of Scranton responded
Safetyg,
Thank you for sharing your experience! We're so glad Joe was able to assist you quickly and provide the temporary repair you needed. We pride ourselves on doing the right thing for our guests and making sure they feel taken care of. Your kind words mean a lot to us, and we’re always here if you need anything in the future!
Warm regards,
The Service Team
Toyota of Scranton
The service team here, specifically my service advisor
Jon Higgins, is incredibly helpful and cares about us
Jon Higgins, is incredibly helpful and cares about us
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by SREUTHER80
Verified Customer
Verified Customer
Service Price Transparency
Dec 05, 2024 -
Toyota of Scranton responded
SREUTHER80,
Thank you so much for your kind words!
We’re thrilled to hear that Jon Higgins and our service team made such a positive impression. At Toyota of Scranton, we pride ourselves on providing helpful, caring service, and it’s wonderful to know that Jon delivered on that promise. If there’s ever anything more we can do to assist, please don’t hesitate to reach out. We look forward to seeing you again!
Warm regards,
The Service Team
Toyota of Scranton
I had no problems with my service appointment.
Jon Higgins was very helpful and professional. I am very happy with the service.
Jon Higgins was very helpful and professional. I am very happy with the service.
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by nybaker
Verified Customer
Verified Customer
Service Price Transparency
Nov 30, 2024 -
Toyota of Scranton responded
nybaker,
Thank you for your kind words! We're thrilled to hear that your service appointment went smoothly and that Jon Higgins provided helpful and professional service. Your satisfaction means the world to us, and we look forward to serving you again in the future!
Warm regards,
The Service Team
Toyota of Scranton
Emily was super helpful in finding everything I needed.
She even made sure the vehicle was looked at by the service team to ensure everything was alright with the vehicle after I had some questions about i
She even made sure the vehicle was looked at by the service team to ensure everything was alright with the vehicle after I had some questions about it.
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by eclipseguy900
Verified Customer
Verified Customer
Nov 18, 2024 -
Toyota of Scranton responded
eclipseguy900,
Thank you for sharing your experience! We’re thrilled to hear that Emily provided such helpful and thorough service. Ensuring your confidence in your vehicle is our top priority, and we're glad Emily went the extra mile to address your questions and have the vehicle checked by our service team. We look forward to assisting you again in the future!
Warm regards,
The Toyota of Scranton Team
Toyota of Scranton has been very good to me first with
leasing and finally purchasing a vehicle. Staff is friendly and even though I have hadcthis car a couple years already, the sales rep who sold me th
leasing and finally purchasing a vehicle. Staff is friendly and even though I have hadcthis car a couple years already, the sales rep who sold me the car always checks in when he sees me in for maintenance.
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by ZODIACGRL
Verified Customer
Verified Customer
Service Price Transparency
Nov 04, 2024 -
Toyota of Scranton responded
ZODIACGRL,
Thank you so much for sharing your experience! We're thrilled to hear that your journey with Toyota of Scranton has been positive from leasing to purchasing. It's great to know our team, especially your sales rep, continues to support you even after a couple of years. We truly value our customers and strive to make every visit a pleasant one. Thanks for choosing us, and we look forward to serving you for many more years!
Warm regards,
The Toyota of Scranton Team
Brought in for a likely head gasket issue on Prius 3
based on symptoms and easy to find information but I wanted confirmation.
Was told it wasn’t head gasket but spark plugs, $500 later, symptoms st
based on symptoms and easy to find information but I wanted confirmation.
Was told it wasn’t head gasket but spark plugs, $500 later, symptoms still existed so it was brought right back.
“Oh yeah our hybrid tech taught us how to check for head gasket issues with these and we confirmed that’s the problem”
I’m glad I wasted $500 for their training session. I won’t be getting either Toyota serviced there in the future
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by steve93
Verified Customer
Verified Customer
Service Price Transparency
Nov 01, 2024 -
Toyota of Scranton responded
steve93,
Thank you for sharing your experience with us. I apologize that we didn't diagnose the head gasket issue correctly on the first visit. We understand how frustrating it must be to go through additional costs and still not have a resolution initially. I’ll make sure our team reviews this situation to prevent it from happening again. If there’s anything we can do to earn back your trust, please feel free to reach out directly to our customer experience team at 570.702.8776. We would appreciate the opportunity to make it right for you.
Regards,
The Customer Experience Team
Toyota of Scranton
Great service and techs are Bowery nice.
I have been going to dealer ship for 4 years.
I have been going to dealer ship for 4 years.
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by CATHYJHILL57
Verified Customer
Verified Customer
Service Price Transparency
Oct 23, 2024 -
Toyota of Scranton responded
CATHYJHILL57,
Thank you for your kind words and for being a loyal customer for the past 4 years! We're glad to hear that you've consistently received great service and found our techs to be friendly. We truly appreciate your continued trust in us and look forward to serving you for many more years to come!
Warm regards,
The Service Team
Toyota of Scranton
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