Jon Higgins
Jon Higgins at Toyota of Scranton
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Jon Higgins

Service Advisor

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

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4.9
34 Reviews

Dealership Experience

3 yrs, 6 mos

Industry Experience

7 yrs, 3 mos

Languages Spoken

English English

4.9

34 Reviews

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34 Reviews of Jon Higgins

November 18, 2024

Dealership Rating
Employee Rating

Emily was super helpful in finding everything I needed. She even made sure the vehicle was looked at by the service team to ensure everything was alright with the vehicle after I had some questions about i More

by eclipseguy900
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scott Higgins, Emily Hardinger

Nov 18, 2024

Toyota of Scranton responded

eclipseguy900, Thank you for sharing your experience! We’re thrilled to hear that Emily provided such helpful and thorough service. Ensuring your confidence in your vehicle is our top priority, and we're glad Emily went the extra mile to address your questions and have the vehicle checked by our service team. We look forward to assisting you again in the future! Warm regards, The Toyota of Scranton Team

November 04, 2024

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Employee Rating

Toyota of Scranton has been very good to me first with leasing and finally purchasing a vehicle. Staff is friendly and even though I have hadcthis car a couple years already, the sales rep who sold me th More

by ZODIACGRL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Paligiamo

Nov 04, 2024

Toyota of Scranton responded

ZODIACGRL, Thank you so much for sharing your experience! We're thrilled to hear that your journey with Toyota of Scranton has been positive from leasing to purchasing. It's great to know our team, especially your sales rep, continues to support you even after a couple of years. We truly value our customers and strive to make every visit a pleasant one. Thanks for choosing us, and we look forward to serving you for many more years! Warm regards, The Toyota of Scranton Team

November 01, 2024

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Brought in for a likely head gasket issue on Prius 3 based on symptoms and easy to find information but I wanted confirmation. Was told it wasn’t head gasket but spark plugs, $500 later, symptoms st More

by steve93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 01, 2024

Toyota of Scranton responded

steve93, Thank you for sharing your experience with us. I apologize that we didn't diagnose the head gasket issue correctly on the first visit. We understand how frustrating it must be to go through additional costs and still not have a resolution initially. I’ll make sure our team reviews this situation to prevent it from happening again. If there’s anything we can do to earn back your trust, please feel free to reach out directly to our customer experience team at 570.702.8776. We would appreciate the opportunity to make it right for you. Regards, The Customer Experience Team Toyota of Scranton

October 22, 2024

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Employee Rating

Great service and techs are Bowery nice. I have been going to dealer ship for 4 years. More

by CATHYJHILL57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 23, 2024

Toyota of Scranton responded

CATHYJHILL57, Thank you for your kind words and for being a loyal customer for the past 4 years! We're glad to hear that you've consistently received great service and found our techs to be friendly. We truly appreciate your continued trust in us and look forward to serving you for many more years to come! Warm regards, The Service Team Toyota of Scranton

October 16, 2024

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Worst experience ever they told me to go home and get a trailer so we could take a light out of my dashboard. Are you kidding me? More

by IGGYPOP78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ahmad Wasal

Oct 17, 2024

Toyota of Scranton responded

IGGYPOP78, We're sorry to hear about your experience and understand your frustration. Our technician did consult Toyota for assistance with your vehicle, and the recommendations provided by Toyota were included on your invoice. We apologize if there was any confusion or inconvenience caused, and we'd be happy to discuss this further to ensure you're fully informed about the next steps. Please feel free to reach out to us directly, and we’ll do our best to make things right. Regards, Mary Jo Preno VP Guest Experience Toyota of Scranton

October 11, 2024

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Went in for a recall, the staff that I worked with were extremely friendly and helpful . More

by Nighthawk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 11, 2024

Toyota of Scranton responded

Nighthawk, Thank you for sharing your experience with us! We're glad to hear that our team was friendly and helpful during your recent visit for a recall. Providing exceptional service is always our goal, and it's great to know we were able to deliver that for you. If you need anything else or have any questions, feel free to reach out. We appreciate your trust in us and look forward to serving you again in the future! Take care, Service Team Toyota of Scranton

October 07, 2024

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I was treated well and felt the service on my vehicle was done well in a fairly timely manner. More

by BIFFY7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 08, 2024

Toyota of Scranton responded

BIFFY7, Thank you for taking the time to share your experience! We’re glad to hear that you were treated well and that your vehicle service was completed to your satisfaction in a timely manner. We truly appreciate your business and look forward to serving you again at Toyota of Scranton. Safe travels! Warm regards, The Service Team Toyota of Scranton

October 04, 2024

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Employee Rating

Everyone that was part of the sale was very professional and courteous. The young man in the shop who took care of my brakes and adviced me on what fluid changes I need to keep and mind was very helpful. I More

by hughie97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Emily

Oct 05, 2024

Toyota of Scranton responded

hughie97, Thank you so much for your wonderful review! We're thrilled to hear that our team was professional and courteous throughout your experience. It’s great to know that our service department provided helpful advice to keep your Highlander in top shape. We're excited for you to enjoy your dream car for many years to come! If you ever need anything, we’re here to help. Thanks again for choosing Toyota of Scranton! Warm regards, The Toyota of Scranton Team

October 01, 2024

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Employee Rating

Service personnel is very informative and courteous. The car was returned when promised.Waiting area is very clean. More

by C.SMITH131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2024

Toyota of Scranton responded

C.SMITH131, Thank you so much for your positive feedback! We're thrilled to hear that our service personnel provided you with informative and courteous assistance, and that your car was returned to you on time. We take pride in maintaining a clean and comfortable waiting area for our guests, so it's great to know you appreciated it. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again! Best, Mary Jo Preno VP of Guest Experience Toyota of Scranton

September 28, 2024

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Employee Rating

We worked with Doug who sold us our Tundra. He was very nice and professional even though it had been a long day. The finance team was also great and work with pricing and APY where they could More

by JOSEPHSMITH6297
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Doug Stahl

Sep 28, 2024

Toyota of Scranton responded

JOSEPHSMITH6297, Thank you so much for sharing your experience! We're delighted to hear that Doug and our finance team made the process of purchasing your Tundra smooth and enjoyable. It's great to know that even after a long day, Doug provided the professional and friendly service we strive for. We're thrilled that this was the best and easiest car-buying experience you've had! Enjoy your Tundra, and we look forward to assisting you again in the future. Thanks for choosing Toyota of Scranton! Warm regards, The Sales Team Toyota of Scranton

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