Jon Chambers

I normally don’t write reviews, but I feel compelled to share my experience with Bryan College Station Toyota. I purchased a vehicle and, during service, experienced a severe misdiagnosis that left my v share my experience with Bryan College Station Toyota. I purchased a vehicle and, during service, experienced a severe misdiagnosis that left my vehicle unsafe to drive. This resulted in 48 hours of lost work, disruption to my family, and significant stress. During this process: • Multiple service visits were required before the correct issue was identified. • Communication from the dealership was delayed and often non-existent, despite repeated attempts to reach management via email. • Requests for basic customer accommodations, such as a loaner vehicle, were denied. I also escalated the issue to Toyota’s Executive Office. Despite my efforts, including providing full documentation of the disruption and lost wages, no goodwill accommodation or resolution was offered. This review is not about warranty or repair costs; it is about the handling of the customer experience. I share this only after attempting to resolve the matter privately through dealership management and Toyota Corporate. Timeline note: As of March 2026, multiple attempts to address this situation have not resulted in any meaningful resolution. I would welcome the opportunity to update this review if the dealership demonstrates customer care and accountability. More

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The best experience with Wally and John Gray. I would never buy a car from any place else. They always have what I want and need. Always a kind and easy going process. I do not trust anywhere els I would never buy a car from any place else. They always have what I want and need. Always a kind and easy going process. I do not trust anywhere else to take care of my car. They truly have the best customer service and deals around. This is not just a typical dealership, it is a family! More

by SAMGARRETSON13 Verified Customer Verified Customer

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Sales experience was wonderful. Haley worked so hard to meet our budget and car expectations! Haley worked so hard to meet our budget and car expectations! More

by MERRILLBONDK Verified Customer Verified Customer

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Dealer prohibits customers to legally carry CHL under Texas laws, but fails to provide armed security/police. Dealer also double books appointment times, oil change shouldn't take an hour. Texas laws, but fails to provide armed security/police. Dealer also double books appointment times, oil change shouldn't take an hour. More

by Toy Yo TA Dude Verified Customer Verified Customer

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I have been doing business with Bryan Toyota for 12 years. John your service manager and Tanner the assistant service manager are outstanding. Ali in Finance is also Outstanding. Sales is very good but years. John your service manager and Tanner the assistant service manager are outstanding. Ali in Finance is also Outstanding. Sales is very good but not at the level of service and Finance. More

by TBHARGROVE Verified Customer Verified Customer

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The service area is definitely the shining star of the dealership. Sales still functions like the Hard Sell of the old car industry. After buying 4 vehicles there I find your sales personnel want to start dealership. Sales still functions like the Hard Sell of the old car industry. After buying 4 vehicles there I find your sales personnel want to start out at unreasonable prices and it takes a lot of research to prevent over paying for a vehicle. It would behoove you to set pricing at a level that is profitable for the dealership and eliminate all the haggling. More

by TBHARGROVE Verified Customer Verified Customer

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Polite Pleasant and Friendly people. Excellent Service. You know you can trust them to be honest and fair with you. Excellent Service. You know you can trust them to be honest and fair with you. More

by njd62446 Verified Customer Verified Customer

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