10 Reviews
Write a Review10 Reviews of Jon Carpenter
June 16, 2024
Always very punctual the appointment times and has taken care of the Camry since we’ve had it!!!!! Excellent service and work . care of the Camry since we’ve had it!!!!! Excellent service and work . More
Other Employees Tagged: Jimmy Hernandez, Kaitlyn Kerce, Victoria Steinetz
June 15, 2024
This dealership hire the best people. I love the team! They treat you like family at Jim Ellis Toyora of McDonough! I love the team! They treat you like family at Jim Ellis Toyora of McDonough! More
Other Employees Tagged: Raymond Persaud, Reid Millikan, Oscar Johnson, Aspen Evans, Jimmy Hernandez, Kaitlyn Kerce, Lavar Frederick, Victoria Steinetz
June 12, 2024
That service is so good and I love it, I will like to recommend everyone to go that place. recommend everyone to go that place. More
Other Employees Tagged: Raymond Persaud, Reid Millikan, Oscar Johnson, Aspen Evans, Jimmy Hernandez, Kaitlyn Kerce, Lavar Frederick, Victoria Steinetz
June 08, 2024
The atmosphere in the Waiting service area is very nice everything is very clean There everything is very clean There More
Other Employees Tagged: Raymond Persaud, Reid Millikan, Oscar Johnson, Aspen Evans, Kaitlyn Kerce, Lavar Frederick, Victoria Steinetz
June 08, 2024
Very nice and friendly. Service department is right on it. They sent me a video of what they did and a copy of the service order!! I was only there about an hour and they Service department is right on it. They sent me a video of what they did and a copy of the service order!! I was only there about an hour and they had me ready to go! Also rinsed off my Highlander for me!! More
June 05, 2024
Aspen is very kind, attentive, and helpful. She helped us with the concerns we had and went above and beyond to make sure we got what we needed. She helped us with the concerns we had and went above and beyond to make sure we got what we needed. More
Other Employees Tagged: Aspen Evans
May 31, 2024
Katy is awesome and has always been very kind and helpful throughout our time at this dealership. The staff in the service center are pleasant and friendly, and the overall customer service from the front of throughout our time at this dealership. The staff in the service center are pleasant and friendly, and the overall customer service from the front of the house is exceptional! However, there is significant room for improvement regarding basic services and the incredibly long wait times. A typical oil change consistently takes a minimum of 2 hours, even with an appointment. This service used to take about 45 minutes, but over the last couple of years, it’s impossible to get out in less than 2 hours and sometimes in excess of 2.5 hours. There seem to be efficiency issues in the shop that make this experience very wasteful and aggravating for customers. I also suggest considering the poor experience for the team, who constantly have to answer for the unreasonable delays. Toyota is known for its outstanding service and quality, driven by incredible attention to detail and the elimination of waste through lean principles, but this doesn’t align with the experience at this dealership. Overlooking small details, such as the mileage sticker, raises concerns about what else might not be done correctly during inspections and services. My wife and I both have lifetime oil changes, and the location is only 10 minutes away, but due to the significant inconvenience, we are considering finding another dealership that can service our vehicles more reasonably and timely. More
Other Employees Tagged: Reid Millikan, Kaitlyn Kerce, Allen Todd
May 25, 2024
Everytime l have go there everyone is hallways nice and understanding thats why l go thete understanding thats why l go thete More
Other Employees Tagged: Raymond Persaud, Reid Millikan, Oscar Johnson, Aspen Evans, Jimmy Hernandez, Kaitlyn Kerce, Lavar Frederick, Victoria Steinetz
May 22, 2024
Raymond was a great honest service advisor, service was easy and straight forward he answered any questions I had. easy and straight forward he answered any questions I had. More
Other Employees Tagged: Raymond Persaud, Reid Millikan, Oscar Johnson, Aspen Evans, Jimmy Hernandez, Lavar Frederick, Victoria Steinetz, John Talentino, Joshua Marks
May 22, 2024
Everything was great as always. I love that they let me know how much life is left on tires and brakes I love that they let me know how much life is left on tires and brakes More
Other Employees Tagged: Raymond Persaud, Reid Millikan, Oscar Johnson, Aspen Evans, Jimmy Hernandez, Kaitlyn Kerce, Lavar Frederick, Victoria Steinetz