Jon Carpenter
Jon Carpenter at Jim Ellis Toyota of McDonough
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Jon Carpenter

Service Director

Jim Ellis Toyota of McDonough

144 Hwy 81 W
McDonough, GA 30253

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4.6
10 Reviews
4.6

10 Reviews

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10 Reviews of Jon Carpenter

June 16, 2024

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Employee Rating

Always very punctual the appointment times and has taken care of the Camry since we’ve had it!!!!! Excellent service and work . More

by conkledustin
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jun 17, 2024

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. We are so happy to hear that you enjoyed your recent experience with us. Please don't hesitate to call if you'd like further assistance. We hope to be of service to you again in the future!

June 15, 2024

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This dealership hire the best people. I love the team! They treat you like family at Jim Ellis Toyora of McDonough! More

by MASONANGIE
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jun 19, 2024

Jim Ellis Toyota of McDonough responded

Thank you for your wonderful feedback! We're thrilled to hear that you love our team and feel like family at Jim Ellis Toyota. Providing a welcoming and friendly environment is important to us, and we appreciate your kind words. We look forward to continuing to serve you and making you feel at home with us!

June 12, 2024

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That service is so good and I love it, I will like to recommend everyone to go that place. More

by JESUS08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 14, 2024

Jim Ellis Toyota of McDonough responded

Thank you for your positive feedback and recommendation! We're glad to hear that you enjoyed our service. If there are any specific areas where we can improve to earn a higher rating, please let us know. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

June 08, 2024

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The atmosphere in the Waiting service area is very nice everything is very clean There More

by BARBARA_BURNT58
Service Price Transparency
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Recommend Dealer
Yes
Jun 12, 2024

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're glad to hear that you had a positive experience with us. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

June 08, 2024

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Very nice and friendly. Service department is right on it. They sent me a video of what they did and a copy of the service order!! I was only there about an hour and they More

by trudiebettini25
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 12, 2024

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're glad to hear that you had a positive experience with us. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

June 05, 2024

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Aspen is very kind, attentive, and helpful. She helped us with the concerns we had and went above and beyond to make sure we got what we needed. More

by sallycollinskim
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Aspen Evans

Jun 07, 2024

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're thrilled to hear that Aspen provided you with attentive and helpful service, addressing your concerns and going above and beyond to ensure you got what you needed. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

May 31, 2024

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Katy is awesome and has always been very kind and helpful throughout our time at this dealership. The staff in the service center are pleasant and friendly, and the overall customer service from the front of More

by Sean M
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Service Time
Service Communication
Recommend Dealer
No
Jun 02, 2024

Jim Ellis Toyota of McDonough responded

Thank you for sharing your feedback and highlighting areas where we need improvement. While we are thrilled to hear that Katie and our front-of-house staff have provided exceptional customer service, we deeply regret the long wait times and inefficiencies you've experienced with our basic services. We understand how frustrating it can be to wait over two hours for an oil change, especially when this service previously took much less time. Your comments about the efficiency of our service department and attention to detail, such as the mileage sticker, are very important to us. To address your concerns, we would appreciate if you could contact Jimmy Hernandez, our Service Manager, at jimmyh@jimellis.com with more details about your visits. We are committed to aligning our services with the high standards that Jim Ellis is known for and would like to turn your experience around. Thank you for your patience and for bringing this to our attention.

May 25, 2024

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Everytime l have go there everyone is hallways nice and understanding thats why l go thete More

by COOKSROBIN875
Service Price Transparency
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Recommend Dealer
Yes
May 28, 2024

Jim Ellis Toyota of McDonough responded

Thank you for your wonderful feedback! We're delighted to hear that you consistently experience kindness and understanding from our team. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

May 22, 2024

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Raymond was a great honest service advisor, service was easy and straight forward he answered any questions I had. More

by Mufffintop
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
May 25, 2024

Jim Ellis Toyota of McDonough responded

Thank you for sharing your positive experience with Raymond! We're delighted to hear that he provided you with great and honest service, making your visit easy and straightforward. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

May 22, 2024

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Employee Rating

Everything was great as always. I love that they let me know how much life is left on tires and brakes More

by alicepeterson82
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
May 25, 2024

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that you had another great experience with us! Providing you with detailed information about the condition of your tires and brakes is all part of our commitment to excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

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