John Wigger

Bob Tomlin was my service guy this past Thursday. I have known him over 14 years. I went from one Kia Rio (14 years), to my second one that I bought last October because of a car accident. To be h I have known him over 14 years. I went from one Kia Rio (14 years), to my second one that I bought last October because of a car accident. To be honest, if I didn't have the accident, I would still be driving the first Kia. I never had transmission or engine problems, just the normal wear and tear with over 150,000 miles. Bob has never lied to me about work needed and many times after a tire rotation and oil change, I was told that every thing was fine, nothing else needed. I drove a Saturn for years and every time I took it in for anything, there was always, always a huge expensive repair. It is a blessing to be able to call Bob Tomlin, tell him my concerns, if I have any, bring my car in to the dealership and know I will not be cheated just because I am a woman, but will always be treated with dignity and respect. All women who want reliability and honesty when it comes to buying or maintain their car, go to Coastal Kia, they are trustworthy. More

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Since 2020, Coastal KIA has provided my family and I outstanding service, and we thank you. Although I fear leaving someone out from this last weekend's service, I'll give it a shot anyway. I called M outstanding service, and we thank you. Although I fear leaving someone out from this last weekend's service, I'll give it a shot anyway. I called Mr. Tomlin late last week from the road, seeking any early appointment Saturday (3/8) and he gladly fit me in, stating he wouldn't be working Saturday, but I'd be in good hands none-the-less. Upon entering, Mr. Nelson & Mr. Weisman greeted me by name, although both were involved with other customers at the time (oh, and although they weren't there Saturday, both Mr. Wigger & Mr. Kirschner always makes a point to greet me). Mr. Gorkey stepped in and asked if he could be of service, and he patiently listened to my concerns, assuring me he'd take care of everything AND throw in a free car wash! Ed was the shuttle driver that day and he graciously gave me a lift home...and again back to the dealership later in the day when I called. I appreciate his kindness and help, as do I David (who has given me rides in the past). Ms. Best was the one who called me later in the day to inform me my car was ready, and upon arrival, Mr. Gorkey checked me out. The result? No charge!...AND a free car wash! I could, should say more, but alas...I've got to get back to work myself! All that to say, "Thank you!" for your professionalism, your customer service, your clean & friendly facility, and fresh coffee! You've got my business! Blessings to the Coastal KIA family in 2025. RS, Kurt Lang More

by LANGSINLET Verified Customer Verified Customer

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Friendly staff will return for other car services. Clean waiting area and staff kept me updated Clean waiting area and staff kept me updated More

by moslun Verified Customer Verified Customer

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For over a week, while we had a rental card, we got the run around from the service department first saying that there was nothing wrong with the car and then servicing it and charging over $200. Then, w run around from the service department first saying that there was nothing wrong with the car and then servicing it and charging over $200. Then, when we tried to pay those charges with a credit card were unable to over the phone. We are in our 80's and were unfamiliar with the payment method option offered and not comfortable with doing it. Ended up allowing us to send a check with the tow truck operator who was returning our vehicle to our residence in Ocean Isle Beach. When the car was returned, it was discovered that all of the maintenance records we had sent with the car were not returned and when we called to inquire of their whereabouts were told they could not be found. This will prove to be a a detriment when we decide to trade or sell this Kia. .The only positive with dealing with your service dept. was the effort that Marquita extended to us. More

by BAP81744 Verified Customer Verified Customer

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Great experience with service department, reps are very courteous and helpful and had job completed in a timely manner courteous and helpful and had job completed in a timely manner More

by dderech Verified Customer Verified Customer

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Excellent service standards. Excellent customer service. Excellent workmanship. Honest and reliable. Clean and very modern dealership. Excellent customer service. Excellent workmanship. Honest and reliable. Clean and very modern dealership. More

by SDMARTINO Verified Customer Verified Customer

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One of the best service centers i have ever been subject to using. Pat and John have the right recipe for an outstanding experience when shopping for and serving your new KIA. to using. Pat and John have the right recipe for an outstanding experience when shopping for and serving your new KIA. More

by GMYERSNSA Verified Customer Verified Customer

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The dealership store is extremely clean and customer service and satisfaction is #1 priority. My wife and I each own KIA's and we've never been disappointed with Coastal Kia of Wilmington. The employees service and satisfaction is #1 priority. My wife and I each own KIA's and we've never been disappointed with Coastal Kia of Wilmington. The employees definitely make it happen. More

by Jim Hug Verified Customer Verified Customer

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Service advisors were very helpful. Car was ready at expected time. I would visit the dealership again. Car was ready at expected time. I would visit the dealership again. More

by strahlfam Verified Customer Verified Customer

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Excellent service and professional personnel. My few problems have been handled to my complete satisfaction. Would buy from this dealership again. My few problems have been handled to my complete satisfaction. Would buy from this dealership again. More

by RAHP52 Verified Customer Verified Customer

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