John Varela

Friendly, fast service, efficient, great customer service! All my issues resolved In a timely manner. service! All my issues resolved In a timely manner. More

by MONICA MENDOZA Verified Customer Verified Customer

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My 2007 Escalade was towed in to dealership, unable to start with an engine code " reduced engine power". It took two weeks for my mother's vehicle to be evaluated. When vehicle was fixed, I took delivery start with an engine code " reduced engine power". It took two weeks for my mother's vehicle to be evaluated. When vehicle was fixed, I took delivery of escalade and the driver side windsheild wiper was missing and the metal windsheild wiper arm without the wiper blade scraped across the driverside windshield. John was very instrumental in fixing the issue since the blades were no longer in stock. One of the staff were able to locate the new blades then they were installed 45 min later. Please have staff inspect vehicles prior to delivering to customer. Every staff member has an integral part in customer service and quality control. When one system fails, it is reflective upon everyone. Please make provisions with in-operable vehicles towed in as an emergency to have a quick evaluation for the vehicles to be prioritized based on diagnosis and not left on back lot for two weeks before being looked at. By doing so the customer is informed sooner. Maybe a tech can be assigned to such vehicles and have a better vehicle turn around time and customer experience. Time is money not only for your dealership but your customers too! More

by plyler0 Verified Customer Verified Customer

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Excellent and very professional I will recommend to everyone!!!thanks William Cadillac and Richard Thanks everyone!!!thanks William Cadillac and Richard Thanks More

by JGUITARJE Verified Customer Verified Customer

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Good deal and attention , Joan's very professional, I'm very satisfied with the service very satisfied with the service More

by lady1792 Verified Customer Verified Customer

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John got the road side assistance tech on the case and he got my truck back on the road. Thank to roadside guy I believe his name is Many. got my truck back on the road. Thank to roadside guy I believe his name is Many. More

by josejohnson076 Verified Customer Verified Customer

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Very professional take care of my needs fast I'm very pleased Super impressed with the service pleased Super impressed with the service More

by YOG.OFFICEINFO Verified Customer Verified Customer

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Great Been very efficient the whole process I was very pleased I said all with that pleased I said all with that More

by YOG.OFFICEINFO Verified Customer Verified Customer

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Great service! John was great, and the driver, Martin, was also really nice! Thank you for your service. John was great, and the driver, Martin, was also really nice! Thank you for your service. More

by CUSWE Verified Customer Verified Customer

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After getting the manager involved I actually got something done , very misleading with the prices , I had an adjuster come out and he had quoted me a price and they purposely changed it to be more e something done , very misleading with the prices , I had an adjuster come out and he had quoted me a price and they purposely changed it to be more expensive , also extremely uninformed and not a team that cares about helping their costumers , after trying to scam me for a 2k job and tell me it was gonna be 5k , the advisor told me to call insurance cuz it was gonna be 5k , insurance came in and flat out told me they wanted to scam me , and due to that adjuster coming at the request of the advisor it ruined my driving record and it has made my insurance sky rocket , extremely disappointed I will not be purchasing another Cadillac due to this terrible service and experience , they were extremely rude to me when I argued about the pricing or even tried to understand what would have caused my issue . Very disappointing More

by Andres Verified Customer Verified Customer

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Great Very helpful and polite It was actually my best car experience I was grateful car experience I was grateful More

by ROSYMARTINEZ0916 Verified Customer Verified Customer

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